Clinical Supervisor Mobile Crisis Services

3 weeks ago

Philadelphia, United States Elwyn Full time
Full Time: 3pm to 11pm

PRIMARY FUNCTION: As a member of the Mobile Crisis Team, the Clinical Supervisor responds to mental health crises upon dispatch from approved referral sources. This individual also provides clinical and operational supervision to Mobile Crisis Specialists (MCS), Medical Professionals (MP), and Certified Peer Specialists (CPS).

DUTIES AND RESPONSIBILITIES:
  • Provide clinical and operational direction as a member of the interdisciplinary team through tasks including but not limited to evaluating the status of program services and conducting planning and coordination of activities to ensure immediate attention to the changing demands of the program to ensure quality of client services
  • Provide on-call duties on a rotating basis, which include but are not limited to carrying an Elwyn-issued cell phone when on-call and responding to calls 24/7; respond to call outs to schedule staff to ensure continuous program coverage; oversee monthly mobile crisis scheduling on a rotating basis with the clinical team to ensure coverage on all shifts
  • Provide weekly staff supervision as well as consultation during crisis intervention, and provide other general program administrative services and support to ensure program and service quality; oversee program logistics including but not limited to vehicle maintenance, ordering supplies, written resources (referral materials, provider brochures, paper assessment instruments, etc.), distribution of monthly County communications, etc. in cooperation with the other Clinical Supervisors to ensure smooth program processes and operations
  • Collaborate with the IT department regarding technical issues and assist in resolving any issues with the mobile team, as needed
  • Initiate billing protocols for all client records by reviewing and approving clinical records
  • Conduct daily case reviews to determine additional behavioral health service needs and any changes required following Mobile Team intervention
  • Provide counseling, guidance, support, resources, and encouragement to individuals served so that they take responsibility for and actively participate in their own recovery
  • Supervise, direct, and evaluate team members to ensure service excellence through courteous, helpful and respectful provisioning of services to individuals served as well as ensuring adherence to department, agency, funding source service contracts and all state regulations, rules, and policies with tasks including but not limited to leading staff and planning meetings, providing oversight to ensure medical records management processes are in compliance with agency policies, Medicaid, and other third party payment requirements; ensuring staff are trained on medical record requirements; ensuring regular review of assessments, crisis plans, and notes written by the staff; and ensuring individual staff mastery of medical records review and documentation processes
  • Document all crisis service intervention activities in the electronic medical record before the end of the shift to ensure accuracy of records and regulatory compliance
  • In collaboration with Director and the Quality Assurance Team, oversee program improvement initiatives around evolving clinical utilization activities, including but not limited to outpatient follow-up, use of crisis specialist services, use of crisis management plans, use of crisis residential program, etc., and develop and implement protocols, trainings, and incentives to improve utilization
  • Assist Director with community outreach, training, and marketing activities to increase community presence and service utilization
  • Develop and secure appropriate services for individuals in crisis, including but not limited to referrals to community health resources, outpatient mental health/substance abuse treatment, and voluntary inpatient settings, and applying for involuntary emergency examination and treatment under §302 of the Pennsylvania Mental Health Procedures Act 143 of 1976
  • Support the mobile crisis team in their work with individuals served and their community supports to assess and de-escalate a crisis, which includes but is not limited to determining the level of care necessary to meet the individual's needs, and developing alternatives to involuntary hospitalization through assessment, crisis planning, counseling, and coordination of community care linkages and discharge process
  • Advocate for individuals served who have been referred to outside agencies through tasks including but not limited to ensuring receipt of services as needed, ensuring outside agencies have received all needed referral information, ensuring intake appointments have been scheduled, and interfacing with families of individuals served and other interested parties to support provision of service
  • Maintain communication with physician, psychiatrist, pharmacist, and other appropriate ancillary service providers such as speech therapy, physical therapy, and occupational therapy as relevant to providing emergent services
  • Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, implement staff orientation and manage intern training, performance management, promotion, discipline and termination
  • Increase awareness of and support participation in self-help programs and advocacy organizations that promote recovery by informing the individuals served of those resources as appropriate
  • Ensure compliance with mandated training requirements including training evidence-based crisis interventions and clinical supervision to ensure acquisition of skills necessary in supervising staff
  • Perform cardiopulmonary resuscitation (CPR) and safe crisis intervention techniques using agency-trained protocols
  • Perform other duties as assigned
IMMEDIATE SUPERVISOR: Director of Clinical Operations of Mobile Services

DIRECT REPORTS: Mobile Crisis Specialists, Certified Peer Specialists, Licensed Practical Nurses, Registered Nurses

CONTACTS: Individuals served, families and caregivers, staff, general public, funding source representatives, program evaluation personnel, interns, related professional agencies/social service agencies, community mental health centers and hospitals, advocacy groups, county and state government representatives, employers and other stakeholders

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:
  • Licensed Social Worker (LSW), Licensed Clinical Social Worker (LCSW), or Licensed Professional Counselor (LPC); candidates who are license-eligible (will be licensed within six (6) months after hire) may be considered for this position
  • Supervisory or lead experience preferred
  • Demonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; experience working with electronic medical records and interfacing with information technology around program support needs preferred
  • Flexibility to alter working hours as needed
  • Demonstrated ability to work effectively as part of a team
  • Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
  • Demonstrated strong attention to detail
  • Demonstrated strong time management and organizational skills
  • Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
  • Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
  • Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
  • Maintain current certification/re-certification of Cardiopulmonary Resuscitation (CPR) and First Aid and must be able to perform CPR and crisis intervention techniques using agency-trained protocols
  • Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and an acceptable driving record

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.

Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not intended to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

  • Mobile Crisis Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States Elwyn Full time

    Job Summary:Elwyn is seeking a skilled Mobile Crisis Specialist to join our team. As a Mobile Crisis Specialist, you will be responsible for responding to mental health crises in the Philadelphia region. Your primary goal will be to assess and de-escalate crises, determine the level of care necessary, and develop alternatives to involuntary...

  • LPN Mobile Crisis Services Professional

    1 month ago

    Philadelphia, Pennsylvania, United States Elwyn Full time

    Job Title: LPN Mobile Crisis Services ProfessionalElwyn is seeking a skilled LPN Mobile Crisis Services Professional to join our team. As a member of our interdisciplinary team, you will provide crisis intervention services to individuals in need, working closely with other team members to ensure comprehensive care.Key Responsibilities:Conduct focused...

  • Mobile Crisis Intervention Specialist

    1 month ago

    Philadelphia, Pennsylvania, United States JFK Behavioral Health Center Full time

    Job Title: Mobile Crisis SpecialistAt JFK Behavioral Health Center, we are seeking a dedicated and compassionate Mobile Crisis Specialist to join our team.Job Summary:The Mobile Crisis Specialist will provide behavioral health crisis intervention and prevention services to adults, adolescents, and children in an age-appropriate and culturally competent...

  • Mobile Crisis Specialist Rotating Position

    4 weeks ago

    Philadelphia, Pennsylvania, United States Elwyn Full time

    Job SummaryWe are seeking a highly skilled Mobile Crisis Specialist to join our team at Elwyn. As a Mobile Crisis Specialist, you will be responsible for responding to mental health crises and providing critical support to individuals in need.Key ResponsibilitiesAssess and de-escalate crisis situations through effective communication and intervention...

  • Mobile Crisis Specialist Overnight

    4 weeks ago

    Philadelphia, Pennsylvania, United States Elwyn Full time

    Job SummaryWe are seeking a highly skilled Mobile Crisis Specialist Overnight to join our team at Elwyn. As a member of our crisis intervention team, you will be responsible for responding to mental health crises in the Philadelphia area.Key Responsibilities:Provide crisis intervention services to children and adolescents in needAssess and de-escalate crisis...

  • Mobile Therapist

    6 months ago

    Philadelphia, United States Dunbar Community Counseling Services Remote Work Freelance Full time $32 - $35

    Dunbar Community Counseling Services is looking to hire a Mobile Therapist to work in West and Southwest Philadelphia.GENERAL OVERVIEW OF KEY ROLES AND RESPONSIBILITIES:This master’s level mental health professional provides child-centered, family-focused psychotherapy using a variety of strengths-based modalities as described in the child’s treatment...

  • Clinical Therapist

    1 month ago

    Philadelphia, Pennsylvania, United States Children's Crisis Treatment Center Full time

    Careers at Children's Crisis Treatment CenterWe are seeking a skilled Bilingual Clinician to join our team of dedicated professionals providing family therapy services to children and their families.The ideal candidate will possess a Master's degree in a related field and a minimum of two years' experience in behavioral health services. Strong communication...

  • Licensed Practical Nurse

    4 weeks ago

    Philadelphia, Pennsylvania, United States Elwyn Full time

    Job SummaryWe are seeking a skilled Licensed Practical Nurse (LPN) to join our Mobile Crisis Services team at Elwyn. As a member of our interdisciplinary team, you will provide critical medical assessment and care to individuals in crisis, working closely with other team members to ensure seamless service delivery.Key ResponsibilitiesConduct thorough nursing...

  • Clinical Supervisor

    4 weeks ago

    Philadelphia, Pennsylvania, United States PATH People Acting To Help, Inc. Full time

    Job Title: Clinical Supervisor - CMIS Program ManagerPATH People Acting To Help, Inc. is seeking a highly skilled Clinical Supervisor to lead our Children\u0027s Mobile Intervention Services (CMIS) program in Northeast Philadelphia. As a Clinical Supervisor, you will be responsible for providing clinical supervision to intervention specialists and case...

  • Bilingual Clinician

    4 weeks ago

    Philadelphia, United States Children's Crisis Treatment Center Full time

    Job DescriptionJob DescriptionCCTC is seeking a Bilingual (English / Spanish) Clinician to provide team delivered, home-based family therapy to children and their families, using the Ecosystemic Structural Family Therapy Model of treatment, while working in a dynamic, Sanctuary accredited agency. Team work includes working closely with co-therapist and...

  • Registered Nurse

    4 weeks ago

    Philadelphia, Pennsylvania, United States Universal Health Services Full time

    Job SummaryUniversal Health Services is seeking a skilled Registered Nurse to join our team at the Crisis Response Center. As a Registered Nurse, you will provide administrative and clinical responsibility for all nursing services on your intended unit, demonstrating leadership and role modeling at all times for staff.ResponsibilitiesSupervise direct patient...

  • Mobile Behavioral Health Crisis Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States PMHCC Full time

    Job Summary:The Mobile Behavioral Health Crisis Specialist will work collaboratively with the Philadelphia Fire Department's Mobile Integrated Health division and the Department of Behavioral Health and Intellectual Disability Services to provide alternative responses to behavioral health crises in the community. This role will focus on engaging individuals...

  • Clinical Leadership Supervisor

    4 weeks ago

    Philadelphia, Pennsylvania, United States Child Guidance Resource Centers Full time

    CGRC's Functional Family Therapy (FFT) Services is an evidence-based short-term intervention program for youth 11-18 years old. The Functional Family Therapy (FFT) Supervisor provides administrative and clinical leadership of the program and is responsible for supervision and instruction relative to the treatment services delivered by the program team. The...

  • Medical Director Crisis Psychiatry Services

    2 weeks ago

    Philadelphia, United States The Children's Hospital of Philadelphia Full time

    Reference #: 1008848 SHIFT:Any (United States of America) Seeking Breakthrough Makers Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is...

  • Clinician - School Based Services

    4 weeks ago

    Philadelphia, United States Children's Crisis Treatment Center Full time

    Job DescriptionJob DescriptionCCTC is seeking a Clinician to design and oversee the implementation of treatment plan goals and interventions for clients in a school setting in collaboration with all members of the treatment team, children, caregivers and school personnel. The STS Clinician conducts client-centered case consultations with caregivers, school...

  • Mobile Therapist

    4 weeks ago

    Philadelphia, Pennsylvania, United States Elwyn Full time

    Job Summary:The Mobile Therapist provides intensive therapeutic services to children and their families in the home, school, and other community settings. This role requires a licensed professional to work directly with clients and families, providing support and assistance as needed, while collaborating with the Mental Health Case Manager.Key...

  • Medical Director Crisis Psychiatry Services

    2 weeks ago

    Philadelphia, United States Children's Hospital of Philadelphia Full time

    SHIFT: Any (United States of America) Seeking Breakthrough Makers Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your...

  • Medical Director for Crisis Psychiatry Services

    4 weeks ago

    Philadelphia, Pennsylvania, United States Children's Hospital of Philadelphia Full time

    Leadership Opportunity in Pediatric PsychiatryThe Children's Hospital of Philadelphia is seeking a Medical Director for its Crisis Psychiatry Services. This leadership position will oversee the clinical and administrative operations of the Crisis Response Center and Crisis Stabilization Unit on the Cedar Avenue campus.Key ResponsibilitiesProvide medical...

  • T-Mobile Retail Sales Associate

    4 weeks ago

    Philadelphia, Pennsylvania, United States GP Mobile Full time

    Unlock Your Potential at GP MobileAverage Hourly Rate Range with Commissions and SPIFFS $13-$25 per hourGP Mobile, one of the largest T-Mobile Premium Retailers in the US, is seeking a talented Wireless Sales Associate to join our team. As a Wireless Sales Associate, you will be responsible for servicing customers' needs, making recommendations based on...

  • Clinical Director

    1 month ago

    Philadelphia, Pennsylvania, United States Elwyn Full time

    Clinical Director Job SummaryThe Clinical Director is responsible for overseeing the clinical and operational aspects of the Crisis Response Service programs. This includes providing rehabilitation and support services to individuals in crisis. The ideal candidate will have a strong background in mental health and experience in supervising teams.Provide...