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Front Desk Night Auditor

3 months ago

Columbus, United States Columbus Growth - Highgate Hotels Full time
Compensation Type Hourly Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Overview

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Responsibilities

Essential Responsibilities:

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel(s).
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
  • Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.  Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
  • Respond to all guest requests, problems, complaints, and/or accidents presented through the front desk, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.  Follow up to ensure guest satisfaction.
  • Check guests in and out.
  • Take reservations.
  • Maintain Lobby space.
  • IRD orders as needed.
  • Give/schedule wake-up calls.
  • Assist with simple food prep and delivery.
  • Balance number of rooms and revenue.
  • Prepare necessary reports.
  • Balances and verifies Front Desk’s (& F&B Cashier’s if applicable) work.
  • Performs the required system saves during the night shift to ensure a current backup of the hotel files is available.
  • Posts and audits banquet checks in order of the banquet summary sheet (if applicable)
  • Reconciles all food and beverage outlet postings (if applicable).
  • Performs an accurate bucket check of all in-house registration cards.
  • Ensures all guest accounts are accurately posted with room and tax.
  • Performs nightly computer maintenance by monitoring the file sizes and performing weekly and monthly reorgs.
  • Ensures the completion of all H.I.S. night audit functions.
  • Distributes all close day reports and morning reports to the appropriate departments.
  • Maintains Front Office service standards at highest level during night hours.
  • Thorough review and correction of potential room’s revenue report to ensure accurate posting of rates and assignment of market segmentation. 

Marginal Responsibilities:

  • Copy and distribute reports
  • Print and distribute daily reports
  • Handle special guest requests.
  • Other duties as may be required
Qualifications

Education & Experience: 

  • A high school diploma or equivalent required
  • College course work related to field helpful
  • Experience in a hotel or related field preferred

Physical Requirements        

  • Long hours sometimes required.
  • Late/Overnight Shifts
  • Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to life, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift

Mental Requirements                                                                                  

  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be able to work with and understand financial information, data, and arithmetic functions

Other Abilities, Skills and Knowledge                                                                                                              

  • Knowledge of Accounting Principles
  • Knowledge of Microsoft Excel or similar software helpful.