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Field Service Technician

1 month ago

Bozeman, United States Fisher's Technology Full time
Fisher's Technology
Fisher's mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the "Best Places to Work in Idaho" for the last fifteen years.

Fisher's is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com.

Field Service Technician
Fisher's is seeking a qualified individual to fill our Field Service Technician position. This team member will be responsible for the satisfactory completion of all training programs to which they may be assigned and execution of plans as required by Service Management. Generate service income. Provide excellent product service, effective sales support, and maintain timely and accurate communications between the customer and the Service Department.

Essential Job Functions:
  • Provide exceptional product and service support for Fisher's Technology customers as indicated by your First Call Efficiency percentage.
  • Provide effective sales department support, communications and Tip Lead program activity.
  • Generate service income thru billable parts and labor opportunities.
  • Use repair parts in an efficient manner as indicated by average parts consumption per call.
  • Properly maintain a low or no inventory variance of his/her car parts stock at all times.
  • Maintain all Fisher's Technology property assigned to him/her in proper condition as verified by Field Service Supervisor during periodic ride-a-longs.
  • Accurately and in a timely manner complete all paperwork and or data entry as required for e-Automate and Remote Tech systems.
  • Maintain a professional appearance, manner and a level of customer satisfaction in alignment with Fisher's Technology Mission Statement. Encourage customer feedback and survey participation.
  • Assist on special projects as assigned by Service Management.
  • Report all situations regarding technical and/or customer related problems directly to Service Management.
  • Successfully complete all required and/or voluntary training as outlined in Personal and Career Development objectives.
  • Participate in special training sessions, meetings, etc. as assigned by Management.
  • Learn and abide by all of Fisher's Technology policies and procedures.
Job Requirements:
  • Clean Driving Record
  • Successfully complete all required and/or voluntary training outlined in Personal and Career Development objectives.
  • Participate in special training sessions, meetings, etc. as assigned by Management.
  • Learn and abide by all of Fisher's policies and procedures.
Fisher's Technology offers an extensive benefits package that includes the following:
  • Medical, Dental, & Vision Insurance
  • Life Insurance
  • Additional Voluntary Life Insurance
  • Paid Time Off
  • Paid Holidays & Extra Floating Holiday
  • 401(k) & 401(k) Matching
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Short & Long Term Disability Insurance
  • Accident & Critical Illness Insurance