Helpdesk Support Staff

2 weeks ago

Syracuse, United States PEC Inc Full time

Job Summary:

The Helpdesk Support Staff is a position for supporting an online virtual language school, ensuring classes run successfully through on-going monitoring and support. The primary responsibilities for the Helpdesk Support Staff are to support language classes through general user assistance, training users, resolving basic technical issues and other classroom related activities. The Helpdesk Support Staff must be able to follow procedures and instructions in our handbook to ensure quality monitoring of virtual classes. The Helpdesk Support Staff oversees classroom function, responds to, or escalates helpdesk requests for assistance, assists with technical issues, and maintains a friendly point of contact for students and instructors.

Monitor Duties and Responsibilities:

Continuously monitoring calendars

Opening and preparing classrooms

Accurately tracking, logging, and submitting attendance

Monitoring classes

Basic technological troubleshooting

Entering consistent and accurate observations

Monitoring, responding to, and escalating incoming helpdesk emails

Performs other related duties as assigned

Required Skills/Abilities:

Candidate must be familiar with Microsoft Windows and Microsoft Office

Candidate must have the ability to multitask

Candidate must be able to work as part of a team

Candidate must be able to work in a flexible and growing environment

Candidate must be able to express themselves in both written and verbal communication

Candidate must be able to communicate to customers with various levels of technical knowledge

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

This is a remote position.

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