We have other current jobs related to this field that you can find below
-
Sr Associate, Customer Success
1 month ago
Akron, United States Dr. B Full timeDRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry. WHAT WE DO: enabling the future of vehicle care – wherever the road takes you. WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of innovation and commitment to...
-
Sr Associate, Customer Success
1 month ago
Akron, United States Dr. B Full timeDRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry. WHAT WE DO: enabling the future of vehicle care - wherever the road takes you. WHY WE DO IT: To fuel our client's growth with connected, data-led technology, driven by our spirit of innovation and commitment to...
-
Sr Associate, Customer Success
2 months ago
Akron, United States DRB Systems LLC Full timeJob DescriptionJob DescriptionDRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry.WHAT WE DO: enabling the future of vehicle care – wherever the road takes you.WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of...
-
Customer Success Manager
1 month ago
Akron, United States Dr. B Full timeDRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry. WHAT WE DO: enabling the future of vehicle care – wherever the road takes you. WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of innovation and commitment to...
-
Vice President, Customer Success
1 month ago
Akron, United States Dr. B Full timeDRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry. WHAT WE DO: enabling the future of vehicle care – wherever the road takes you. WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of innovation and commitment to...
-
Vice President, Customer Success
1 month ago
Akron, United States Dr. B Full timeDRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry. WHAT WE DO: enabling the future of vehicle care - wherever the road takes you. WHY WE DO IT: To fuel our client's growth with connected, data-led technology, driven by our spirit of innovation and commitment to...
-
Vice President, Customer Success
2 months ago
Akron, United States The Ladders Full timeDRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry. WHAT WE DO: enabling the future of vehicle care - wherever the road takes you. WHY WE DO IT: To fuel our client's growth with connected, data-led technology, driven by our spirit of innovation and commitment to...
-
Senior Customer Success Specialist
4 days ago
Akron, Ohio, United States Dr. B Full timeDRB (A Vontier Company) stands as the premier provider of technology-driven devices and software solutions tailored for the North American car care sector.OUR MISSION:To empower the future of vehicle maintenance – no matter where the journey leads.OUR VISION: To enhance our clients' growth through connected, data-driven technology, fueled by our commitment...
-
Vice President, Customer Success
4 weeks ago
Akron, United States DRB Systems LLC Full timeJob DescriptionJob DescriptionDRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry.WHAT WE DO: enabling the future of vehicle care – wherever the road takes you.WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of...
-
Customer Service Associate
4 days ago
Akron, Ohio, United States Fred Martin Superstore Full timeSUMMARYThe Customer Service Associate is responsible for processing payments for sales, services, and parts transactions while playing a crucial role in fostering customer satisfaction.KEY RESPONSIBILITIESThe following are key responsibilities of this position. Additional tasks may be assigned as needed.Welcomes customers at the service counter in a friendly...
-
Sr. Support Technician
1 month ago
Akron, United States LSI Industries Full timeBuild your Career with an Industry Leader Headquartered in Cincinnati, LSI Industries (NASDAQ: LYTS) specializes in the creation of advanced lighting, graphics, and display solutions. The Company’s American-made products, which include lighting, print graphics, digital graphics, millwork, metal and refrigerated products, and custom displays, are engineered...
-
Sr. Support Technician
3 months ago
Akron, United States LSI Industries, Inc. Full timeJob DescriptionJob DescriptionBuild your Career with an Industry LeaderHeadquartered in Cincinnati, LSI Industries (NASDAQ: LYTS) specializes in the creation of advanced lighting, graphics, and display solutions. The Company’s American-made products, which include lighting, print graphics, digital graphics, millwork, metal and refrigerated products, and...
-
Client Success Manager
4 weeks ago
Akron, Ohio, United States Drips Full timeJob OverviewThe Client Success Manager (CSM) works with mid-to-large enterprise accounts across various industries. The CSM's role is to establish themselves as a trusted advisor to drive successful client experience and support renewal and growth. The ideal candidate for this role is determined to lead Drips clients to achieve the success metrics laid out...
-
Customer Care Associate
4 days ago
Akron, Ohio, United States Summa Health System Full timePosition Overview:As a Customer Care Associate, you will deliver tailored assistance to members and other clients of Summa Health System. Your primary responsibility will be to address inquiries and resolve issues efficiently and effectively.Educational Qualifications:1. Proficiency in reading, writing, and basic mathematical skills is essential.Required...
-
Retail Sales Associate
1 week ago
Akron, United States AAA Mid Atlantic Full timeJoin Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts. Don't wait any longerapply now and take the next step towards a rewarding career! Work-Life Balance: + No Sundays: Enjoy...
-
Sr. Transportation Analyst
1 month ago
Akron, United States Signet Jewelers Full timeWe are seeking a Sr. Transportation Analyst to enhance our department's analytics capabilities, focusing on small parcel transportation at Signet. This role will manage carrier relationships, perform analysis, execute reporting, lead internal communications, and oversee daily operations. A critical aspect is developing strong relationships with Finance,...
-
Sr. Transportation Analyst
1 month ago
Akron, United States Signet Jewelers Full timeWe are seeking a Sr. Transportation Analyst to enhance our department's analytics capabilities, focusing on small parcel transportation at Signet. This role will manage carrier relationships, perform analysis, execute reporting, lead internal communications, and oversee daily operations. A critical aspect is developing strong relationships with Finance,...
-
Sr Claims Processor
4 days ago
Akron, United States Summa Health System Full timeSr Claims Processor SummaCare - 1200 E Market St, Akron, OH Full-Time / 40 Hours / Days Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and...
-
Sr Accountant, Technical Accounting
1 month ago
Akron, United States The Ladders Full timeDRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry. WHAT WE DO: enabling the future of vehicle care - wherever the road takes you. WHY WE DO IT: To fuel our client's growth with connected, data-led technology, driven by our spirit of innovation and commitment to...
-
Customer Service Representative
3 weeks ago
Akron, United States Neffsville Full timeJob DescriptionJob DescriptionCustomer Service Representative (CSR) - High Volume Call Center - Full Time!Join the NEFFSVILLE PLUMBING & HEATING TEAM Lancaster PA Office!Are you someone who provides service with a smile?Do you enjoy working with people and building rapport?Are you looking for a career with a growing company with many advancement...
![Dr. B](https://media.trabajo.org/img/noimg.jpg)
Sr Associate, Customer Success
1 month ago
DRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry.
WHAT WE DO: enabling the future of vehicle care – wherever the road takes you.
WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence.
JOB PURPOSE: As a Senior Customer Success Associate, you will be responsible for driving customer satisfaction and retention by ensuring our customers achieve their desired outcomes with our products or services. You will leverage your experience to handle complex customer situations, mentor junior team members, and contribute to the continuous improvement of our customer success processes. Your role is critical in fostering long-term relationships and identifying growth opportunities within our customer base
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
- Customer Onboarding: Lead the onboarding process for new customers, ensuring a smooth transition and effective adoption of our products/services.
- Customer Support: Provide advanced support to resolve complex customer issues through various channels (email, phone, chat) promptly and effectively.
- Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders to drive customer satisfaction and loyalty.
- Proactive Engagement: Monitor customer health metrics and usage patterns, proactively engaging with customers to provide assistance, training, and resources.
- Feedback Loop: Collect and communicate customer feedback to internal teams to inform product/service improvements and development.
- Documentation: Ensure accurate and comprehensive records of customer interactions, issues, and resolutions in the CRM system.
- Team Leadership: Mentor and support junior Customer Success Associates, sharing best practices and providing guidance to enhance team performance.
- Process Improvement: Contribute to the development and refinement of customer success processes and tools to enhance efficiency and effectiveness.
The position works under general direction of the VP Customer Success, exercising discretion and independent judgment with respect to matters of significance in the department.
MINIMUM REQUIREMENTS:
- Experience: 3-6 years of experience in a customer-facing role, preferably in customer success, account management, or support.
- Education: Bachelor’s degree in Business, Marketing, Communications, or a related field preferred
- Industry-specific experience relevant to the company’s products/services.
- Familiarity with customer success best practices and frameworks.
- Experience in analyzing customer data to drive actionable insights.
- Ability to work independently and as part of a collaborative team.
- Industry-specific experience relevant to the company’s products/services.
- Familiarity with customer success best practices and frameworks.
- Experience in analyzing customer data to drive actionable insights.
- Ability to work independently and as part of a collaborative team.
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as “Vontier Company”.
Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail vnttalentacquisition@vontier.com.
Equal Opportunity Employer
#LI-AM2