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Service Advisor

1 month ago

Lee's Summit, Missouri, United States Dave Cross Buick GMC Full time

As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. Previous Service Advisor experience is required for this position.

Applicants must be able to perform at a high level in a fast-paced environment. We are looking for someone who is a team player, has a positive attitude, great communication skills and can multi-task. Attendance is a must. Experience with Automate and Xtime is a plus, but not necessary. 

At Dave Cross Motors, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Dave Cross Motors is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership since 1960.

What We Offer

  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Health and wellness
  • Flexible Work Schedule
  • Saturday Lunches
  • Discounts on products and services

Responsibilities

  • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Willing to submit to a pre-employment background check