Desktop Support Specialist III
2 weeks ago
Desktop Support Specialist III:
Bowhead is looking for a Desktop Support Specialist III to provide inter-operable and integrated technical desktop, hardware, software, operating system, A365, mobile device, MS Teams meetings, SVTC support and Classified Information Management. The Desktop Support Specialist will be the functional lead for the Information Management Office (IMO) Desktop Support & Services which encompasses: Service Now Ticket Management, New Employee ATCTS, Annual Cybersecurity Awareness Training, Annual SAAR for Users, System Disconnect Tracking & Compliance, HQ Inventory Management, Printer Management, DEPO Admin/Email Distribution List.
Responsibilities
- Classified Management to include: Classified Data Spillage Procedures, SIPR Support (IAVA, upgrades etc), SIPR Accounts at up to TS level
- Determine required software and hardware needs
- Responsible for installing software to include but not be limited to; Army Gold Master and all other Army approved software required for mission support
- Diagnosis of problems that may involve applications; installation backbone network; client electronic mail; peripheral devices and web applications
- Provide patching and STIG compliance for all supported laptops and desktops
- Update/patch/resolve any desktop/laptop issues related to security inspections; periodic scans; and CCRI compliance requirements
- Analyze network failures in order to isolate problem areas; determine and perform corrective actions to bring the desktop back to full operational status.
- Upon notification by the COR or CIO; provide written evaluations; procedures; checklists and instructions for CIO approval
- Upon notification by the COR or CIO provide technical advice
- Provide off-site support when required; i.e. conferences; meetings; or any alternate sites where support is needed
- Provide single user training while troubleshooting an end user problem.
- Install software and drivers; COTS applications supported include MS Edge; MS A365 Applications to include Teams, Outlook, and Office apps; Firefox; Adobe Reader; Java and PKI technologies
- Start up, support, and shut down SVTC's and Teams Calls
- Setup and configure iPhones and iPads
- Other duties as assigned
- Master's degree and 6 years of experience or a Bachelor's Degree and 9 years of experience; 3 years of experience providing desktop support in a DoD environment
- Army computer imaging experience; SVTC knowledge preferred
- Mobile device support - Apple Business Manager, DISA Storefront, Purebred
- Security+ Certification
- SCIP Certification preferred
- Ability to solve complex software and hardware issues
- Outstanding customer support/communication skills, great work ethic, pleasant, attention to detail, and a can-do attitude
- Ability to work independently with minimal management guidance
- Ability to work on special projects while balancing the normal daily activities
- Must be able to lift up to 25 pounds
- Must be able to stand and walk for prolonged amounts of time
- Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQREQUIREMENTS: Must be able to maintain a clearance at the Secret level. US Citizenship is a requirement for a Secret clearance at this location.
#LI-JS1
-
Desktop Support Technician
2 months ago
Aberdeen, United States Summit Technologies Full timeDesktop Support Technician (APG, Maryland) Job Description : Desktop Support Technician at Aberdeen Proving Grounds, Maryland. On a team that provides technical support, system administration support, imaging and lifecycle support to all of CECOM. User devices in scope; Laptops, Desktops, Mobile Devices, Printing and Scanning devices. Interfaces with...
-
Desktop Support Technician
3 months ago
Aberdeen, United States Summit Technologies Full timeDesktop Support Technician (APG, Maryland) Job Description : Desktop Support Technician at Aberdeen Proving Grounds, Maryland. On a team that provides technical support, system administration support, imaging and lifecycle support to all of CECOM. User devices in scope; Laptops, Desktops, Mobile Devices, Printing and Scanning devices. Interfaces with...
-
Desktop Support Team Lead
2 months ago
Aberdeen, United States Summit Technologies Full timeDesktop Support Team Lead (APG, Maryland) Job Description : Team lead over the Desktop Support team at Aberdeen Proving Grounds, Maryland. Supervises a team that provides technical support, system administration support, imaging and lifecycle support to all of CECOM. User devices in scope; Laptops, Desktops, Mobile Devices, Printing and Scanning...
-
20th CBRNE Desktop Support Technician
2 months ago
Aberdeen, United States Summit Technologies Full time20 th CBRNE Desktop Support Technician (APG, Maryland) Job Description : Desktop Support Technician that supports 20th CBRNE Main Command Post, Operational Command Post and the WMD Coordination Team (WCT) during Mission and exercise deployments. Provides desktop technical support, system administration support, imaging and lifecycle support within 20th...
-
20th CBRNE Desktop Support Technician
2 weeks ago
Aberdeen, United States Summit Technologies Full time20 th CBRNE Desktop Support Technician (APG, Maryland) Job Description : Desktop Support Technician that supports 20th CBRNE Main Command Post, Operational Command Post and the WMD Coordination Team (WCT) during Mission and exercise deployments. Provides desktop technical support, system administration support, imaging and lifecycle support within 20th...
-
Desktop/Lifecycle Team Lead
6 days ago
Aberdeen Proving Ground, Maryland, United States GovCIO Full timeJob SummaryGovCIO is seeking a highly skilled Desktop/Lifecycle Team Lead to join our team providing IT Support Services to the Army Communication Electronics Command (CECOM). This position will be responsible for leading a team of 14 full-time IT support personnel, who will provide technical support, system administration support, imaging and lifecycle...
-
Information Security Specialist
2 weeks ago
Aberdeen, Maryland, United States Defense Acquisition Support Services LLC Full timeOverview Defense Acquisition Support Services LLC is in search of an Information Security Specialist to become a vital part of our team, focusing on providing exceptional support to our defense sector clients. Key Responsibilities The Information Security Specialist will play a crucial role in shaping cybersecurity policies, designing network security...
-
IT Support Specialist
6 days ago
Aberdeen, Washington, United States TEKsystems Full timeJob OverviewPosition Summary:Responsible for the maintenance and troubleshooting of end-user devices such as computers, printers, RF devices, and scanners in a warehouse setting, ensuring all IT systems function as intended.Key Responsibilities:Identify, triage, prioritize, and resolve Level 1, 2, and 3 incidents in accordance with our Service Level...
-
Desktop/Lifecycle Team Lead
4 weeks ago
Aberdeen Proving Ground, United States Govcio LLC Full timeOverview: GovCIO is seeking a Desktop/Lifecycle Team Lead to join our contract providing the Army Communication Electronics Command (CECOM) with IT Support Services. This position will be responsible for leading a team of 14 full-time IT support personnel, who will provide technical support, system administration support, imaging and lifecycle support to...
-
Desktop/Lifecycle Team Lead #4439
1 month ago
Aberdeen Proving Ground, United States GovCIO Full timeOverview GovCIO is seeking a Desktop/Lifecycle Team Lead to join our contract providing the Army Communication Electronics Command (CECOM) with IT Support Services. This position will be responsible for leading a team of 14 full-time IT support personnel, who will provide technical support, system administration support, imaging and lifecycle support to...
-
Technical Support Specialist
6 days ago
Aberdeen Proving Ground, Maryland, United States Booz Allen Hamilton Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Booz Allen Hamilton. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients via phone, email, and...
-
Desktop/Lifecycle Team Lead
3 weeks ago
Aberdeen Proving Ground, United States Govcio LLC Full timeOverview: GovCIO is seeking a Desktop/Lifecycle Team Lead to join our contract providing the Army Communication Electronics Command (CECOM) with IT Support Services. This position will be responsible for leading a team of 14 full-time IT support personnel, who will provide technical support, system administration support, imaging and lifecycle support to...
-
Desktop/Lifecycle Team Lead
1 month ago
Aberdeen Proving Ground, United States Govcio LLC Full timeOverview: GovCIO is seeking a Desktop/Lifecycle Team Lead to join our contract providing the Army Communication Electronics Command (CECOM) with IT Support Services. This position will be responsible for leading a team of 14 full-time IT support personnel, who will provide technical support, system administration support, imaging and lifecycle support to...
-
Technical Support Specialist
15 hours ago
Aberdeen Proving Ground, Maryland, United States Booz Allen Hamilton Full timeJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Booz Allen Hamilton. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.Key Responsibilities:Provide technical support and troubleshooting services to clients via phone, email, and...
-
administrative specialist iii
4 weeks ago
Aberdeen, Maryland, United States State of Maryland - DNR - Maryland Park Service - State Wide Operation Full timeIntroductionThis is a position specific recruitment for the Maryland Department of Natural Resources, Maryland Park Service. This recruitment will be used to fill current vacancies for the position and may be used to fill future vacancies in the same classification/function. Future vacancies may also be filled via other recruitments. The resulting eligible...
-
Educational Support Specialist
2 weeks ago
Aberdeen, South Dakota, United States Alpine Academy LLC Full timePosition: Educational Support SpecialistAre you dedicated to enhancing the educational experience for students with unique needs? At Alpine Academy LLC, we are committed to fostering an inclusive environment for learners with disabilities across various age groups. Our institution employs evidence-based methodologies to education, and we seek individuals who...
-
Technical Support Specialist
2 weeks ago
Aberdeen Proving Ground, United States Booz Allen Hamilton Full timeTechnical Support SpecialistKey Role:Provide troubleshooting and engineering analysis to ensure the proper operation and performance of customer products or services. Provide desktop support, triage, and reporting and tracking of incidents. Manage special IT projects, including procurements for consolidated buys, roll outs of new operating systems, and major...
-
Personnel Security Assistant III
2 months ago
Aberdeen, United States Protection Strategies Inc Full timeJob DescriptionJob DescriptionJob Title: Personnel Security Assistant III (GovCon)Introduction: Join PSI's dynamic team and become a Personnel Security Assistant III (PSA III), where your role is pivotal in supporting the Department of Army's security services. Our commitment to "People First, Mission Always" ensures a culture of respect, leadership,...
-
Contracts Specialist, Senior Level I
2 weeks ago
Aberdeen, United States Parra Consulting Group, Inc. Full timeParra Consulting Group, Inc. is currently seeking a Contracts Specialist, Senior Level I to support our client located at Aberdeen Proving Grounds, Maryland. This successful candidate will be responsible for the following: Prepares acquisition documents that reflect technical and operational requirements for Government approval. The documents include...
-
Contracts Specialist, Senior Level II
3 months ago
Aberdeen, United States Parra Consulting Group, Inc. Full timeParra Consulting Group, Inc. is currently seeking a Contracts Specialist, Senior Level II to support our client located at Aberdeen Proving Grounds, Maryland. This successful candidate will be responsible for the following: Prepares acquisition documents that reflect technical and operational requirements for Government approval. The documents include...