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Business Process

2 months ago

Atlanta, United States WestRock Full time

ENGINEERING AND MANUFACTURING SERVICES Mission A global engineering services team with consultant mentality focused on enhancing business outcomes by leveraging our diverse and result driven team members. We deliver strategic alternatives, benchmarking, and process optimization through direct engagement with our mills. Our vision is to be an industry elite partner by fostering operational excellence and creating value for WestRock and its shareholders. FUNCTION Project Management and Systems A team that provides a broad spectrum of services and tools to WestRock, Corrugated/Consumer Mills and the Engineering and Manufacturing Services team. We focus on: Strategic capital development process, evaluation, and analytics M&A / strategic initiatives project support Project cost & schedule services Management and administration of the Project Authorization Systems (PAS) and capital process Development, administration and improvement of processes, systems, and tools Facilitation of the connection to key stakeholders (Finance, Accounting, IT, Procurement, Legal, etc.) KEY SUPPORT AREA Systems and Analytics The Systems and Analytics team is focused on the administration and development of new and existing processes and tools to continuously improve the EMS team’s efficiency, capability, and analytics. The team acts as the product owners, administrators, and process facilitators for the Project Authorization System (PAS), utilized for all Capital and Productivity project creation, authorization and forecasting. We play an integral role supporting key business initiatives and goals providing the team high visibility across the business and the opportunity to learn, collaborate and drive positive change towards growth. JOB SUMMARY As a Business Systems Analyst in the Engineering & Manufacturing Services group, on the Business Systems and Analytics team you will be responsible for performing complex professional business analysis and application development related duties. You will be coordinating and managing multiple projects that are moderate to large size in scope, requiring facilitation across multiple departments/divisions and providing clear direction to technical team members for successful execution of projects. You must be a pioneer for process improvement and change management, influencing others to work together in alignment with the organization’s goals. This position requires the individual to be self-motivated and comfortable talking with various levels of leadership within the organization. Experience with process ownership, data aggregation and validation, optimization of systems, and working in a team environment will be key to success. ROLE RESPONSIBILITIES General Support cultural improvement in safety, inclusion, and engagement by serving as a role model for WestRock Vision/Values/Behaviors. Promote and follow Company and Mill safe work practices and procedures. Support Corrugated and Consumer mill goals and guidelines in alignment with One WestRock. Product Ownership & Development: Lead business requirement gathering through regular conversations with cross functional teams (Mill Engineering, Supply chain, IT, Finance, Safety/Environmental, etc.) to understand current processes and create recommendations for optimization. Act as a liaison between our customers and our technical teams with a heavy emphasis on our end users’ experience. Partner with IT to develop capabilities and user stories by clearly documenting acceptance criteria for new functionality and system updates. Refine Agile product backlog for highly complex technology solutions under general guidance. Own and manage full regression QA/QC testing process. Utilize team tools (Qlik, Alteryx, PowerApps, SQL, SharePoint) to implement process improvement and data visualizations. Work with large data sets to gain insights and optimize data aggregation. Remain agile and open to feedback on solutions implemented and quickly adapt methods and recommendations in real time. Customer Service (internal): Build relationships with our customers to foster trust and integrity by responding to inquiries in a timely manner and with accurate information. Be empathetic by actively listening and acknowledging customer concerns while being proactive to anticipate customer needs and offering solutions before they ask. Remain flexible, offering creative solutions to unique problems and willingness to adapt to changing business circumstances. Process Improvement: Develop a deep understanding of WestRock Capital and Productivity tracking processes. Analyze our current business processes and systems and conduct research to identify areas of opportunity. Maintain a positive attitude and focus on finding solutions. Engage with cross functional teams (Mill Engineering, Supply chain, IT, Finance, Safety/Environmental, etc.) as needed to gain support and insights on process improvement efforts. Advise on EMS projects, offering solution-design support and best practices for process management. Demonstrates sound judgment in ranking competing priorities by developing metrics to measure impact of process improvements on performance. Clearly define project scope and schedule for execution, escalate roadblocks to appropriate colleagues while demonstrating root-cause analysis to uncover the source of issues to ensure deadlines are met. Remains agile based on feedback to solutions and quickly adapt methods and recommendations in real time. Project Management: Clearly define project scope and schedule for execution. Work with your team to identify underlying causes of roadblocks and determine the best course of action to address it, including escalating to proper leadership team members, as necessary. Advocate for and communicate appropriately to your project team to meet shared goals and objectives. SKILLS AND QUALIFICATIONS Required Skills Bachelor’s degree in business, finance, engineering, or other related fields. 3+ years of process improvement or systems implementation experience. Demonstrated ability to lead complex projects from inception through completion. Experience working with IT developers to translate business requirements into technical requirements. Advanced knowledge of SQL, Excel, Database Systems & Design. Excellent organizational and customer service skills. Ability to synthesize user feedback and data to make data driven decisions. A passion for empathizing with the customer and improving the user’s experience. Strong analytical and problem-solving abilities & detail oriented High energy self-starter; must be flexible and able to take on an initiative with minimal guidance and be comfortable working both as an individual and as part of a team. Preferred Skills Lean, Six Sigma Experience or Certification. Understanding of general manufacturing business concepts. Strong understanding of agile development methodologies. Ability to learn new technology tools and concepts quickly. Keywords: business analyst, business systems analyst, business systems, business tools, power apps, power automate, Microsoft power apps, Microsoft power automate, dashboards, dashboard displays, business system tools, engineering data, engineering dashboards, business intelligence, capital business analyst, reporting, analytics, data analysis, capital projects, bi analyst, bi reporting, capital systems, business requirements, qlikview, qliksense, qlik sense, tableau, powerbi, power bi, bi tools, capital bi, designing, customers, engineering, testing, user issues, macros, database, databases, excel, SQL, VBA, PI, forecasting, forecasts, dashboard, dashboards, spend, budget, budgets, manufacturing, corrugated, converting, paper, pulp, linerboard, paperboard, industrial engineering WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com. WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

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