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Customer Service Advisor

4 months ago

Glen Mills, United States David Chrysler Dodge Jeep RAM Full time

David Chrysler Dodge Jeep RAM is a family-owned and operated dealership that serves the Glen Mills, Pennsylvania community. We pride ourselves on the culture we've created for our employees. If you have an interest in a new career in Customer Service and would like to work with people who care about their customers then  we could be a perfect match. We will train the right person, so no experience is needed.  

What We Offer

  • Employer-paid health insurance
  • Christmas bonus
  • 401(K) + Match
  • Gym reimbursement
  • Flex spending
  • Community involvement
  • Employee events
  • Opportunities for advancement
  Responsibilities
  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous greeting 
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims
  • Set schedules and assigns tasks to service department employees.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain a good working relationship with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
  • Have excellent communication Skills 
  • Well organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Learn a process and give feedback to management 
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.