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Case Manager
3 months ago
Overview
This position is contingent upon contract award
SOSi is actively seeking a Case Manager (Spanish Bilingual) to join us in supporting our customer’s mission in Greensboro, NC. The Case Manager ensures quality case management services are provided to clients, families and/or sponsors in compliance with applicable standards, policies, and procedures.
Essential Job Duties
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Meet all federal and state regulatory guidelines and standards that are applicable to this position.
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Oversee the reunification process of the ORR population.
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Coordinate case management and the safe and timely release of the children.
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Engage and involve children and their sponsors in the reunification process.
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Document progress that families and sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
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Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
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Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
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Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
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Determine all options available for youth within the required time frame.
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Screen calls prior to facilitating communication with minors to ensure child safety.
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Coordinate fingerprint appointments for sponsors.
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Implement safety protocols including evacuating children and other staff in case of an emergency.
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Ensure the follow up service phone calls are conducted 30 days after youth’s reunification and discharge from program.
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Ensure confidentiality in all program operations and service population.
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Possess intermediate level of proficiency with Microsoft Office products.
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Excellent interpersonal and communication skills.
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Ability to always maintain professionalism.
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Prioritize and organize responsibilities and duties efficiently.
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Work expertly either independently or as a member of a multi-disciplinary team.
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Uphold professional and ethical standards of conduct outlined in the employee handbook.
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Other duties as assigned.
Minimum Requirements
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Must be authorized to work in the U.S.
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Bachelor’s Degree in behavioral sciences, human services, or social service fields.
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Minimum of one (1) year of experience working with child welfare standards or case management, best practices, or quality assurance or compliance.
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Spanish-English bilingual (listening, speaking, writing, reading).
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Must pass a drug test, motor vehicle record check, and a background check, after accepting a conditional offer of employment.
Preferred Qualifications
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Experience and/or training in ORR operated shelters is preferred but not required.
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Experience working with immigrant populations and child welfare is preferred but not required.
Work Environment
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Work in a fast-paced environment and remain emotionally controlled.
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Willing to work evenings, weekends, and holidays as needed.
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Ability to work flexible hours. We operate 24/7/365, inside and outside, all weather conditions.
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Travel throughout the U.S. as needed.
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