Sr. IT Executive Support Specialist

4 months ago

Watsonville, United States Driscoll’s Full time
About the Opportunity

Driscoll's Sr. IT Executive Support Specialist plays a key role as an intermediary between our Driscoll's users and the technologies that drive the business. As Driscoll's continues its digital transformation, the Sr. IT Executive Support Specialist II will focus on providing our VIP users with technical assistance with hardware/software related incidents and requests. This position will be the primary point of contact interfacing directly with executive-level/ C-suite staff to deliver exceptional VIP experience. This will be achieved through IT Service Management (ITSM) elements such as incident management/request fulfillment and knowledge management (Knowledge Base).

This position requires the ability to work closely with VIP/C-suite users in different areas of the business to ensure minimal downtime and efficient delivery of requests. This position requires collaboration with the global Information Services team across different time zones. This is a fast-paced and varied position, requiring a wide range of IT knowledge.

Responsibilities
  • Complete objectives through your own work using knowledge of fundamental theories and concepts within IT Service Management (ITIL). Will manage a global VIP (Executive Support) program and future VIP initiatives.
  • Use ITIL practices to identify, investigate and resolve incidents and requests from VIP users for timely resolution in line with our service level objectives.
  • Develop and deploy workflows within the IT Service Management system (ServiceNow) to streamline VIP Incidents and requests.
  • Build and maintain a knowledge base of VIP user profiles, ensuring familiarity with their technology setups (including hardware, software, and peripherals).
  • Develop and implement VIP user onboarding plan for new technologies, ensuring efficient training and minimal disruption to executives' workflow.
  • Develop and implement a model for supporting conference rooms (both Executive and VIP-frequented)
  • Design and build a comprehensive training program to equip the End User Services team with the skills and knowledge necessary to deliver exceptional VIP support.
  • Work proactively with Human Resources and internal IS teams to on-board new Executive staff.
  • Maintain confidentiality and discretion in all activities related to Executive support.
  • Deliver on-site and remote technical support to executives. This includes resolving technical issues in person at the office and remotely for those working from home (WFH).
  • Role involves scheduled on-call after-hours support, as well as periodic off-site support, including meetings, and conferences.
  • Identify areas of opportunity to improve communications and operation efficiency to improve customer satisfaction (develop program to capture CSAT).
  • Will collaborate with team in creating new Knowledge Articles, updating existing Knowledge Articles, and migrating existing SOPs from other EUS repositories to the SNOW Knowledge Base.
  • Follow Company policies and practices while representing Driscoll's in an ethical and professional manner in all interactions with employees, government agencies, suppliers, growers, customers, etc.
Candidate Profile
  • Bachelor's degree in information technology (IT), Computer Science, Business Administration or related technical degree from an accredited university (Required).
  • 5 to 7 years of experience providing VIP/Executive technical support.
  • 5+ years of Professional experience in the IT functional area and demonstrated career growth.
  • Experience deploying, troubleshooting and managing Windows 10/11 and macOS/iOS devices in a corporate environment.
  • Experience providing technical support to C-Suite, Executives, top leadership (both technical and non-technical).
  • Understanding of network infrastructure and troubleshooting basic network connectivity issues for Executives.
  • Experience using IT service management solutions like ServiceNow.
  • Exceptional customer service, communication, and organization skills.
  • Experience working in a fast-paced environment where meeting deadlines and prioritizing tasks is crucial.
  • Proven ability to make quick decisions while maintaining professionalism, accuracy, and sound judgment.
  • Experience working in a dynamic environment with evolving priorities and requirements.
  • Demonstrated ability to solve problems creatively and thinking outside the box.
  • Proven ability to explain complex technical information in a clear, concise, and easy-to understand manner.
  • Must have scheduling flexibility to support the business during regular business hours, possible evenings, and weekends.
Preferred Qualifications:
  • ITSM/ ITIL certifications related to the provisioning of services are a plus.
  • Basic to intermediate project management skills. Certifications are a plus.
  • Previous experience leading technical projects.
  • A valid passport and the ability to travel internationally without restrictions.


Compensation & Benefits:

The following information is provided in good faith as a general description of the salary range and benefits for the position posted. The actual compensation offered to the successful candidate is dependent upon experience, skills, education, work location, internal pay equity, and other objective job-related factors.

Salary Range estimated for the Sr. IT Executive Support Specialist: $82,215 to $126,000 USD.

Driscoll's is committed to a culture of care and offers an attractive benefits package that includes comprehensive medical, dental, and vision coverage, life insurance, and disability coverage for positions working more than 30 hours per week. Other benefits include: 401(k) with employer match, profit-sharing participation, paid sick time, paid vacation, paid personal and family care leave, and a free Employee Assistance Program (EAP). More detailed information regarding the benefits package will be shared during the application process.

  • Senior IT Executive Support Specialist

    1 week ago

    Watsonville, California, United States Driscoll's Full time

    About the OpportunityDriscoll's is seeking a highly skilled Sr. IT Executive Support Specialist to play a key role as an intermediary between our users and the technologies that drive the business. As Driscoll's continues its digital transformation, this position will focus on providing technical assistance with hardware/software related incidents and...

  • Senior IT Executive Support Specialist

    3 weeks ago

    Watsonville, California, United States Driscoll's Full time

    About the OpportunityDriscoll's is seeking a highly skilled Sr. IT Executive Support Specialist to play a key role in providing technical assistance to our VIP users. As a member of our IT team, you will serve as the primary point of contact for executive-level/C-suite staff, delivering exceptional VIP experiences through IT Service Management (ITSM)...

  • IT Executive Support Specialist

    1 month ago

    Watsonville, California, United States Driscoll's Full time

    About the OpportunityDriscoll's is seeking a highly skilled IT Executive Support Specialist to play a key role in providing technical assistance to our VIP users. As a member of our IT team, you will be responsible for delivering exceptional support to our executive-level staff, ensuring minimal downtime and efficient delivery of...

  • Senior IT Executive Support Specialist

    3 weeks ago

    Watsonville, California, United States Driscoll's Full time

    About the OpportunityDriscoll's is seeking a highly skilled and experienced IT Executive Support Specialist to play a key role in delivering exceptional technical assistance to our VIP users. As a critical intermediary between our users and the technologies that drive the business, this role will focus on providing timely and efficient support for hardware...

  • Community Support Specialist

    2 weeks ago

    Watsonville, California, United States Wyndy LLC Full time

    Job DescriptionWe are seeking a highly motivated and empathetic Community Support Specialist to join our team at Wyndy LLC.Key Responsibilities:Provide assistance and support to individuals in need within the community.Foster a positive and inclusive community environment.Promote independent living and connect individuals with necessary resources and...

  • Caregiver Support Specialist

    1 week ago

    Watsonville, California, United States Wyndy LLC Full time

    Job Summary: We are seeking a compassionate and reliable individual to provide support and assistance to individuals in need. As a Caregiver Support Specialist with Wyndy LLC, you will play a vital role in ensuring the well-being and safety of our clients.Key Responsibilities:Aiding with daily tasks and activitiesProviding emotional support and...

  • Merchandising Specialist

    3 weeks ago

    Watsonville, California, United States Jacent Strategic Merchandising Full time

    Join Jacent Strategic Merchandising as a Merchandising Specialist and become a key player in our team of experts. As a Merchandising Specialist, you will be responsible for cultivating relationships with in-store management, executing merchandising resets, building retail displays, and merchandising impulse items on clip strips & J-hooks. You will also...

  • Sr. Oracle Functional SCM Procurement Consultant

    4 weeks ago

    Watsonville, United States Tanisha Systems, Inc. Full time

    Role Sr. Oracle Functional SCM Procurement ConsultantLocation Watsonville, CA (Remote)Exp 12+ YearsJob Description:Candidate ProfileThe Senior Oracle Functional Consultant Supply Chain Applications will serve as the strategic interface to the business for the purpose of implementation, configuring, solution design, and support through functional analysis,...

  • Business Development Executive

    4 weeks ago

    Watsonville, California, United States WOTM - Partners Professional Full time

    Job Title: Business Development ManagerWe are seeking a highly skilled Business Development Manager to join our team at WOTM - Partners Professional. As a key member of our Professional Division, you will play a crucial role in expanding our presence in the nutraceutical and food markets.Key Responsibilities:Develop and execute strategies to drive business...

  • Portfolio Management Specialist

    3 weeks ago

    Watsonville, California, United States SigmaWay Full time

    Job Title: Portfolio Management SpecialistAt SigmaWay, we are seeking a highly skilled Portfolio Management Specialist to join our team. As a key member of our IT department, you will play a critical role in supporting the day-to-day operations of our Office of the CIO.Key Responsibilities:Support the Portfolio Manager in leading the day-to-day operations of...

  • Data Management Specialist

    4 weeks ago

    Watsonville, California, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Data Management SpecialistFutran Tech Solutions Pvt. Ltd. is seeking a highly skilled Data Management Specialist to lead our data conversion efforts for Oracle Cloud Fusion ERP. As a key member of our team, you will be responsible for designing and implementing data conversion processes, ensuring high-quality data integrity, and collaborating with...

  • Case Manager, School Age Support Specialist

    3 weeks ago

    Watsonville, California, United States San Andreas Regional Center Full time

    Job Summary:The School Age Service Coordinator will provide case management and support with family maintenance through support and educational planning. The primary focus is on supporting family unity and maximizing educational opportunities.Key Responsibilities:Provide case management and referrals as appropriate to social service areas, including early...

  • Parts Specialist

    2 months ago

    Watsonville, California, United States Watsonville Cadillac Buick Pontiac Full time

    Career Opportunity: Parts SpecialistWe are seeking a committed individual to fill the role of Parts Specialist within our organization. This position offers a full-time opportunity with a focus on providing exceptional service and support to our clients.As a valued member of our company, you will benefit from:Comprehensive Benefits: Enjoy a range of benefits...

  • Asset Protection Specialist

    1 month ago

    Watsonville, United States Home Depot Full time

    Home Depot - JobID: 0810F394FC014C209048C0A78BFDADBC [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...

  • Demand Planning Specialist

    1 week ago

    Watsonville, California, United States Nordic Naturals Full time

    Demand Planning SpecialistNordic Naturals is seeking a skilled Demand Planning Specialist to join our team. As a key member of our supply chain team, you will be responsible for developing and maintaining accurate demand forecasts to support production planning, inventory management, and overall supply chain efficiency.Key Responsibilities:Develop and...

  • Paraprofessional/Behavior Intervention Specialist

    3 weeks ago

    Watsonville, California, United States Cross Country Education Full time

    Unlock Your Potential as a Paraprofessional/Behavior Intervention SpecialistAre you passionate about making a difference in the lives of children? Do you want to enhance your personal and professional growth while working with a dynamic team? Cross Country Education is an educator-led, student-driven, and solutions/support-oriented group dedicated to helping...

  • Security Expert

    3 weeks ago

    Watsonville, California, United States Target Full time

    Job Title: Security SpecialistAt Target, we're committed to creating a safe and secure work environment for all team members, temporary workers, vendors, and visitors. As a Security Specialist, you'll play a critical role in achieving this goal.Key Responsibilities:Contribute to the development of a secure work environment through collaboration with the...

  • PMO support

    4 weeks ago

    Watsonville, United States SigmaWay Full time

    Apply by Email/Direct Application at The Portfolio Analyst Consultant assists the Portfolio Manager in leading the day-to-day operations of the Office of the CIO. This IS department defines and maintains the Information Services Department's core management functions. The Portfolio Analyst reports to the Portfolio Manager and collaborates closely with the...

  • Delivery Specialist

    3 weeks ago

    Watsonville, California, United States O'Reilly Automotive Full time

    Job SummaryO'Reilly Automotive is seeking a skilled Delivery Specialist to join our team. As a key member of our delivery team, you will be responsible for safely delivering parts and products to customers using a company-provided vehicle.Key ResponsibilitiesDeliver parts and products to customers in a timely and efficient mannerEnsure the cleanliness and...

  • Security Specialist

    1 week ago

    Watsonville, California, United States Target Full time

    About TargetAt Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career.The role of a Target Security Specialist can provide you with the opportunity to work in a fun and energetic environment, making a difference in the lives of our guests and team members.Key ResponsibilitiesSupport sales by...