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Senior Desktop Support Analyst

3 months ago

Wichita, United States Flint Hills Resources Full time
Your Job

Flint Hills Resources is seeking a Senior Desktop Support Analyst - Supervisor to join our IT/OT team in Wichita, KS. In this player/coach role you will lead, supervise, and directly contribute to delivering reliable IT projects and services in the following core areas: endpoints (workstations and mobile devices), conference rooms, data centers, and end-user/deskside support.

As a Koch company, Flint Hills Resources is an industry-leading refining company - making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline - delivering energy to farmers, manufacturers, and families. Our team champions innovation and excellence to help power modern life.

What You Will Do
  • Lead and supervise a team of Senior Desktop Support Analysts, including remote team members.
  • Develop, mentor, and motivate your team to self-actualize, maximize their contributions, and enhance their application of Principle Based Management.
  • Continually monitor, evaluate, and improve individual and group performance to ensure the team is operating efficiently and meeting commitments.
  • Manage and prioritize the team's active workload and backlog (projects, tickets, tasks, etc.)
  • Create and own (accountable for) work processes, standards, KPIs, configurations, and documentation.
  • Contribute to vision, growth, and strategic decision-making.
  • Partner with key stakeholders to evaluate service delivery, foster opportunities to increase value, and ensure team results align with business vision and desired outcomes.
  • Partner with technical architects and key suppliers to influence technology selection, roadmaps, and 3rd-party services consumed by the business.
  • Troubleshoot and resolve IT hardware and software issues; remote and in-person support to customers.
  • Set up and support workstations and peripheral devices (e.g., monitors, docking stations, printers, etc.), conference room technologies, and mobile devices.
  • Perform planned maintenance and runbook activities (e.g., device encryption audits, hardware lifecycle replacement, data center inspections, inventory management, etc.)
  • Build and maintain strong relationships with customers, peers, and suppliers.
  • Lead and participate in projects involving several capabilities, customers, and technology partners.
  • Work alongside multiple infrastructure teams (e.g., network, server, cyber, etc.), providing career path and development opportunities.
  • Participate in an on-call rotation and respond to calls 24/7 for critical situations.
Who You Are (Basic Qualifications)
  • Experience mentoring and developing talent as a Team Lead or through direct supervision of employees
  • Experience developing and driving process improvements
  • Proven ability to effectively prioritize and manage workload
  • Experience troubleshooting hardware and software related issues
  • Experience providing direct (remote or in-person) technical support to customers
What Will Put You Ahead
  • Experience providing IT support in an enterprise environment
  • Experience using ServiceNow for tracking incidents and requests
  • Understanding and management of KPIs
  • Experience in process control and/or industrial environments
  • Project management experience


This role is not eligible for VISA sponsorship

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline - delivering energy to farmers, manufacturers and families. Our team champions innovation and excellence to help power modern life.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.

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