Account Manager

3 weeks ago

Boca Raton, United States Cosmetic Solutions Full time

Who we are:

Cosmetic Solutions is a leader in the development and manufacturing of scientifically proven, innovative personal care products. With a focus on, face, body, hair, OTC, and professional use formulations, we create some of the most cost effective, high quality and powerful products on the market. 

Providing world class services to up and coming businesses, large established brands, physicians, estheticians and other skin care professionals; we specialize in research & development, custom formulization, graphic design, manufacturing, packaging and delivery. 

Job Title: Account Executive

Job Summary

As a pivotal member of our team, you'll be the cornerstone of our client relationships, ensuring seamless order management from placement to delivery. Your role will encompass everything from liaising with clients to understand their needs and expectations, providing regular updates on order status, to ensuring timely and successful shipment. With your dedication to exceptional customer service, you'll not only drive revenue growth but also foster lasting partnerships, elevate client satisfaction, and contribute significantly to our overall business success. Additionally, you'll be responsible for retaining and growing your assigned client base, utilizing strategic initiatives to nurture and expand our relationships.

Organizational Relationships

Reports to:Director of Account Management

Duties & Responsibilities

  • Account Management: Maintain and nurture relationships with existing customers.
  • Client Retention: Develop and implement client retention strategies to ensure long-term relationships and maximize client satisfaction.
  • Customer Support: Provide responsive and effective customer support to address inquiries, concerns, and resolve issues.
  • BOM Updates & Creation: Maintain and update Bills of Materials to ensure product accuracy and meet client specifications. Create new BOMs as needed for new products or modifications.
  • Client Advocacy: Act as the primary point of contact for clients and advocate for their needs within the company.
  • PO Entry/Order Management: Accurately enter purchase orders and manage the entire order lifecycle, ensuring that orders are processed efficiently and meet customer requirements.
  • Customer Supplied Material Management: Liaise with customers to coordinate the delivery and receipt of customer-supplied materials, including tracking ETAs and packing slips. Create internal purchase orders as necessary.
  • Finished Goods Shipping: Facilitate and manage the shipping of finished goods between the client and the internal shipping department, ensuring orders reach their destination on time and in excellent condition.
  • Production Timing Escalations: Collaborate with the planning team to address and resolve any production timing escalations promptly, ensuring that client expectations are met and orders are delivered as scheduled.
  • Company Growth: Drive company growth by ensuring a superior customer experience and operational excellence.
  • Problem Resolution: Address complex customer issues, providing innovative solutions to enhance satisfaction and foster client loyalty.
  • Ancillary Fee management: Ensure clients are aware of additional charges related to business support (stability, annual stability, safety/claim testing, PET, regulatory certifications).

KPI’s

  • Client retention
  • OTIF
  • New initiative launches on time and without error

Requirements & Qualifications

  • Provide superior customer service to exceed customer expectations
  • Able to work in a fast-paced environment with a very positive attitude
  • Possesses excellent interpersonal and customer service skills
  • Able to multi-task while efficiently managing priorities
  • Excellent written and verbal communication skills
  • Pays strict attention to detail
  • Minimum of three years related experience in account management or customer service role
  • Superior computer skills; proficient in Microsoft Office Suite; Knowledge in NetSuite a plus
  • Bachelor’s degree in business or related field; or equivalent experience required
  • This role is an on-site position at our main office in Boca Raton, FL

Cosmetic Solutions LLC. is committed to equal employment opportunity for all employees and applicants for employment without regard to age, color, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.

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