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Lead Outreach Phlebotomy Technician

3 months ago

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Join Cleveland Clinic's Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Lead Outreach Phlebotomy Technician assists the Team Leader by coordinating the daily activities of the Outreach Phlebotomy Technicians. The Lead shall perform technical work and assist with supervisory duties. You will ensure phlebotomy collections are performed within established turn-around times and ensure specimens are processed in a timely manner upon receipt in the Laboratory. In this role you will monitor and distribute daily workload among the traveling outreach phlebotomy team and processing workstations. The ideal future caregiver is someone who: Thrives in a fast-paced team environment. Has knowledge of proper handling techniques and disposal policies. Demonstrates excellent interpersonal and communication skills to calm anxious patients. Provides care with compassion, empathy and respect. By taking this opportunity, you will be able to advance your career into Lead Phlebotomist, Supervisor and Manager roles that will allow you to build a life-long career, here at Cleveland Clinic. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare. Responsibilities: Leads local work group in daily operations including staffing, service levels, quality and safety. Ensures phlebotomy collections are performed within established turn-around times and ensures specimens are processed in a timely manner upon receipt in the Laboratory. Performs blood collection for Extended Care clients and provides service to their residents who are mostly geriatric while following proper protocol when collecting samples. Performs specimen processing and send out tasks including accessioning, and packaging for transport when necessary for all specimen types. Monitors and distributes daily workload among the traveling outreach phlebotomy team and processing workstations. Helps to ensure proper staffing and workload levels and assists with covering any staffing issues. Assists with investigating and resolving routine operational problems and patient issues and escalates complex problems to Team Lead. Ensures that each problem requisition is documented in accordance to the lab's documentation guidelines Performs monthly inspections and quality check on laboratory equipment & supplies. Facilitates development & training for new staff and peer sponsor during their new hire period. Assists with supervisory duties when needed. Participates in hiring process as well as input on employee performance, including corrective actions and evaluations. Assists the Team Lead in developing, training and delivering educational programs for both the traveling outreach phlebotomy team and our Extended Care Clients. Builds a strong working relationship with internal and/or external customers to meet their needs. Complies with department and institute financial targets. Travels to patient locations, these include but are not limited to client's facilities, and house calls. Perform other duties as assigned. Education: High School Diploma or equivalent required. Graduation certificate from a formal accredited Phlebotomy program required. Associate's Degree preferred. Certifications: Proof of Basic Life Support (BLS) Certification through the American Heart Association must be presented upon hire or within the first 3 months of employment. ASCP Phlebotomy Certification preferred. A current, valid Driver License is required as well as personal auto liability insurance coverage with the limits of $100,000 per person/$300,000 per accident on bodily injury, and $100,000 in property liability damage required. Competencies (Complexity of Work): Demonstrates the core behaviors, standards, values, and missions of the organization and accrediting bodies. Supports and promotes the Infection Control and Safety Policies of the Hospital and Laboratory. The ability to work under minimal supervision and work independently, exercise creativity, be attentive to detail, and determine appropriate course of action in more complex situations Demonstrates flexibility in accepting new tasks and adjusts to working conditions and team environment. Trouble shooting and problem solving skills in a team environment is essential; must be able to excel in a high-volume, fast-paced work environment and take appropriate action. Actively promotes effective communication flow both within and outside of the department and communicate information to the appropriate personnel. Presents a compassionate professional demeanor, delivers positive customer service and dresses according to CCL standards. Acts as a role model by demonstrating courteous and professional behavior with co-workers, medical staff, patients, visitors and others. Work Experience: Two years of (current) phlebotomy experience required; 3 or more years of experience preferred. Experienced and proficient in blood collection from all patients. (EX: Senior Nursing Facilities, Rehabilitation Centers, Assisted Living Facilities, or private homes) Experienced with the handling/transport of Laboratory specimens, laboratory safety, medical terminology and laboratory waste management. Physical Requirements: Requires frequent standing and walking. Manual dexterity sufficient to manipulate blood drawing equipment and make measurements. Visual acuity including the ability to distinguish colors. This position is primarily traveling in nature. The average amount of lifting is 10 pounds with occasional carrying of objects up to 20 pounds Work requires finger dexterity and eye hand coordination Working irregular hours including On-call hours Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions. Pushing and pulling heavy objects Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing. Personal Protective Equipment: Follow standard precautions using personal protective equipment. Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities