Outreach Phlebotomist

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitleOutreach Phlebotomist - Fairview Nursing Homes LocationCleveland FacilityFairview Hospital DepartmentReference Lab Sales-Diagnostics Institute Job CodeC99920 ShiftVariable Schedule5:00am-11:30am/4:30am-12:00pm Job SummaryJob DetailsJoin Cleveland Clinic's Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Phlebotomy Technician, you will perform blood collection for Extended Care Clients. This includes conducting specimen transport, specimen tracking, specimen processing and preparing specimens for shipping, ensuring that all specimens are preserved properly before they are sent for testing. The vision of the Outreach Phlebotomy Team is to sustain excellence in blood samples in a timely manner to help support Physicians in getting their results and patients can receive world-class care. The ideal future caregiver is someone who: •Respects all patients and treats them as individuals with real concerns and emotions. •Thrives in a fast-paced team environment. •Has knowledge of proper handling techniques and disposal policies. •Demonstrates excellent interpersonal and communication skills to calm anxious patients. •Provides care with compassion, empathy and respect. By taking this opportunity, you will be able to advance your career into Lead Phlebotomist, Supervisor and Manager roles that will allow you to build a life-long career, here at Cleveland Clinic. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare. Responsibilities:Performs blood collection for Extended Care Clients and provides service to their residents who are mostly geriatric.Performs specimen processing and send-out tasks including accessioning, and packaging for transport when necessary for all specimen types.Follows proper protocol when collecting samples, examples include but are not limited to, introducing self, verifying patient identity, collection specimens for all tests listed on the requisition, clarifying tests when information is not specific, labeling specimens accurately for identification purposes, transporting and centrifuging.Prioritizes STAT, scheduled and routine orders.Ensures that each problem requisition is documented in accordance with the lab's documentation guidelines.Ensures all current demographic and insurance information are obtained and verified for the purpose of accurate and timely billing of third-party payers and/or outreach laboratory patients.Checks appropriate paperwork for each test, patient and/or client in a thorough and accurate manner COS-Check on Site.Completes and submits appropriate administrative paperwork neatly and timely, such as time and mileage reports.Maintains inventory of his/her supplies to ensure adequate amount of materials are on hand; requests supplies, as necessary.Maintains clean and orderly work area and vehicle.Follows proper laboratory safety procedures.Maintains efficient flow of verbal and written orders including, but not limited to timely arrival and on-call page.Contributes to CCL's success targets for patient and client satisfaction.Identify problems that may adversely affect test performance or reporting of test results and immediately notify the Team Lead and or Supervisor.Must be flexible to work a varied schedule as required - early morning shifts (i.e. start time between 4am and 4:30am) & afternoon shifts (start time between 12:30pm and 1p)Required to travel to patient locations, these include but are not limited to client's facilities, house calls and stats. On-Call hours are minimum number of weekday calls and every other weekend. Will carry ON-CALL pager a minimum number of weekday calls and every other weekend. (4am- midnight are call hours)Must answer pager within 15-30 minutes and arrive to the home within an hour unless there is an issue.When on call, must collect stat draws and have the specimen back to the lab within 2 hours from time receipt of call.Perform other duties as assigned.Education:High School Diploma or equivalent required.Graduation certificate from a formal accredited Phlebotomy program preferred.Certifications:Proof of Basic Life Support (BLS) Certification through the American Heart Association must be presented upon hire or within the first 3 months of employment.ASCP Phlebotomy Certification preferred.A current, valid Driver License is required as well as personal auto liability insurance coverage with the limits of $100,000 per person/$300,000 per accident on bodily injury, and $100,000 in property liability damage required.Competencies (Complexity of Work):Clean criminal history as required for positions with direct patient care in extended care facilities.Strong communication skills - written, verbal and listening.Adhere to HIPAA guidelines.Demonstrates critical thinking skills and the ability to work under minimal supervision and work independently, exercise creativity, be attentive to detail, and problem solving skills with the ability to determine appropriate course of action in more complex situations.Ability to work and deliver services in a high-volume, fast-paced environment.Actively promotes effective communication flow both internal and external of the department and communicate information to the appropriate personnel.Handles difficult situations involving patients, physicians, or others in a professional manner.Demonstrates adaptability: includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting constructive feedback.Able to operate various computer systems and assist nursing staff with computer operating instructions.Presents a compassionate professional demeanor, deliver positive customer service and dress according to CCL standards.Work Experience:One current years of phlebotomy experience required.Two current years of phlebotomy experience preferred.Experienced and proficient in blood collection from all patients. (EX: Senior Nursing Facilities, Rehabilitation Centers, Assisted Living Facilities, or private homes)Experienced with the handling/transport of Laboratory specimens, laboratory safety, medical terminology and laboratory waste management.Working knowledge of clinical laboratory and tests performed.Physical Requirements:Requires frequent standing and walking.Manual dexterity sufficient to manipulate blood drawing equipment and make measurements.Visual acuity including the ability to distinguish colors.This position is primarily traveling in nature.The average amount of lifting is 10 pounds with occasional carrying of objects up to 20 pounds.Work requires finger dexterity and eye hand coordination.Working irregular hours including On-call hours.Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions.Pushing and pulling heavy objects.Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.Personal Protective Equipment:Follow standard precautions using personal protective equipment.The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities