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IT Delivery Manager I

1 month ago

Detroit, United States Tekwissen Full time
Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.

Title: IT Delivery Manager I

Work Location: Detroit MI 48226

Duration: 12 Months

Job Type: Contract

Work Type: Onsite

Dept: Bus Cons Mgt-Servicing

Engagement Description

  • Plan, develop and implement project efforts that utilize information technology solutions Develop, establish and maintain project management standards and procedures.
  • Develop the project scope, defining project guidelines, obtaining business and information technology sponsor approvals, and coordinating the resources necessary to successfully complete the project.
  • Manage one or more large-sized, highly complex enterprise-wide projects.
Job duties include following list of activities but not limited to:
  • Applies an advanced knowledge of project and program management concepts, practices, and procedures to complete highly complex assignments
  • Review and consolidate all project plans developed for each project (release) within a program Manage effects on related sub-projects.
  • Work with the leadership team to ensure highest priority and highest business value projects/programs are staffed appropriately.
  • Prioritize efforts for programs that will be broken down into multiple projects.
  • Ensure that the project outcome reflects the goals of the client
  • Track and report on program milestones and provide status reports to project sponsors Review deliverables prepared by team before passing to client.
  • Ensure that all projects (releases) are proceeding according to timelines, meeting targets and expectations.
  • Review status reports prepared by project personnel and modified schedules or plans as required.
  • Evaluate metrics and key performance indicators from programs Identify and coordinate any effects on dependent projects
  • Identify, coordinate, and select internal and external resources and expertise as appropriate to achieve program objectives.
  • Work with other leaders in order to effectively align resources across projects/programs.
  • Negotiate changes in project resources as necessary to achieve objectives and timelines.
  • Collaborate with functional areas in the supervision of project personnel, which includes work allocation, training, and problem resolution
  • Assist with identifying which resources need to be procured outside the organization.
  • Describe technical or other issues that need to be considered and assists in the development of SOWs.
  • Ensure provisions of plans and contracts are being carried out.
  • Evaluate and oversee ongoing vendor activities.
  • Provide advice and counsel to the vendor decision-making, contract development processes, or issues.
  • Work with vendors on escalated issues
  • Identify the elements of risk in a project Analyze and prioritize and consolidate project risks and assess its potential impact to the client.
  • Develop and maintain risk plans, processes and systems in order to mitigate risk, with assistance.
  • Maintain issue list, proactively escalating issues to project and departmental leadership to mitigate risk Recommend and take action to direct analysis and solution of problems.
  • Ensure identified problems are well followed-up and thoroughly managed to avoid reoccurrence
  • Utilize various tools and techniques for estimating costs associated with a project/program including physical, financial and human capital costs.
  • Integrate cost baselines from multiple projects (releases) into overall program cost budget.
  • Refine project/program cost estimates and confirm funding sources.
  • Monitor the actual cost of project/program versus the budget continuously.
  • Defines and evaluate factors that may potentially cause cost changes.
  • Conduct in-depth root cause analysis of project/program budget
  • Develop and maintain productive working relationships with business owners, program sponsors, vendors and key clients.
  • Provide strategic guidance and insight for projects that are mission or business critical.
  • Communicate with leadership and business executives about the program portfolio, status, and resource planning.
  • Assess the effectiveness of the interaction and communication with the client team
  • Develop and distribute the schedule for delivery of product/service.
  • Verify completeness of delivery package/documentation. Coordinate the transfer of the product/service.
  • Initiate and execute project closure
  • Discuss teamwork progress and obstacles. Provide advice, guidance, encouragement, and constructive feedback.
  • Ensure work, information, ideas, and technology flow freely across teams.
  • Establish measurable individual and team objectives that are aligned with business and organizational goals.
  • Document and present performance assessments
  • Provide the team with constructive feedback as it pertains to program performance.
  • Provide leadership, guidance and mentoring to team members and other Delivery Leads
  • Other duties may be assigned
Top 3 Required Skills/Experience
  • Ability to manage project execution and IT delivery of healthcare payer projects, providing day-to-day project management support
  • Ability to manage multiple work streams of IT project delivery including financial management via close coordination/cooperation with business leads, solution vendor partners and IT work stream delivery leads
  • Ability to Analyze, prioritize and consolidate project risks across entire program and assess its potential impact to the client
Required Skills/Experience - The rest of the required skills/experience include:
  • In-depth knowledge of project management tools and methodologies
  • Proven skills in managing within a matrix organization
  • Excellent communication skills, with the ability to clearly communicate vision, mission, and goals to both business and IT audiences
  • Sound understanding of technology and its application to achieve business objectives
  • Knowledge of the techniques and ability to work with a variety of individuals and groups in a constructive and collaborative manner
  • Other related skills and/or abilities may be required to perform this job
Preferred Skills/Experience - Optional but preferred skills/experience include:
  • Seven (7) years of Information Technology experience required
  • Four (4) years' experience managing projects in multiple technologies and functions required
  • Prior Program Management experience in managing contact center IT projects
  • Prior experience in working with multiple vendor partners to implement integrated IT solutions
  • Prior experience in providing project status update to leadership and business executives
Education/Certifications - Include:
  • Bachelor's degree in related field required
  • Project Management Professional (PMP) certification preferred

TekWissen® Group is an equal opportunity employer supporting workforce diversity.