Global Performance Lead

2 months ago

Olympia, United States JLL Full time

The Global Performance Lead is responsible for the global JLL-at-Amazon GREF account Performance Management strategy and leads the global team in the exceeding performance goals, specifically in reference to KPIs and opportunities to build on team productivity. This role touches many aspects of account service delivery, and the client relationship and is critical to the success of the JLL-at-GREF account team. Job Responsibilities Deep understanding of contract key performance indicator and reporting requirements and client expectations. Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the JLL-at-GREF account management level. Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices. Act as Program Manager for performance initiatives for the JLL-at-GREF account. Identify savings, performance and improvement opportunities Regular reporting and updates to clients and leadership team, ensuring full understanding of progress, direction and expected results at all times. Any and all other duties and tasks assigned. Sound like you? To apply you need: Knowledge, Skills & Abilities Education/training Bachelor's degree or equivalent work experience required Six Sigma Green Belt certification a plus Related experience advantageous Years of relevant experience 5 years relevant work experience Skills and knowledge Excellent communication and presentation skills (verbal and written) Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans. Process Management experience or demonstrated skills -Results driven - the ability to analyze, act, and implement to ensure we achieve desired results Strong leadership, organizational and execution skills Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes. Team-building. Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical. Flexibility. JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

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