Hostess/Host

4 weeks ago

Bloomfield Twp, United States Andiamo Full time

Being the first impression at our establishment it is critical. Our host/hostesses must be friendly, outgoing, courteous, well dressed, well-spoken and calm under pressure.

Requirements

  • Maintains positive guest relations, including greeting guests with eye contact and a smile and wishing guests a fond farewell as guests depart, and offers excellent service to ensure a memorable guest experience
  • Utilizes guests' name throughout interaction, if known.
  • Resolves guest complaints, ensuring guest satisfaction
  • Seats guests, following proper rotation and accommodating all guest requests when possible
  • Oversees daily restaurant reservations and pre-assigning seating
  • Maintains a comprehensive knowledge of the restaurant's sequence of service to assess table turns and accurately quote wait times and book reservations
  • Oversees daily restaurant reservations using the reservation book and/or Table Management system(s), and manages the wait list to ensure seat times are timely and accurate (Open Table)
  • Communicates with restaurant management regarding special orders, cake orders, and special requests
  • Sets up Host Person station with necessary supplies, maintains cleanliness at all times, and answers restaurant telephone courteously and efficiently. Shuts down podium, and forwards phones to voice-loop at end of shift
  • Maintains complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range, and dress code of the restaurant
  • Maintains a comprehensive knowledge of menu and guest offerings, and accurately answers guest questions regarding all aspects of the restaurant
  • Recognizes repeat and VIP customers, and anticipates their needs to provide an excellent guest experience
  • Presents menus, and extends congenialities (non-alcohol and alcohol beverages), according to guidelines
  • Must have excellent attendance and punctuality
  • Uphold the integrity of the Joe Vicari Restaurant Group by demonstrating ethical behaviors

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