CRM Product Owner

1 week ago

Pittsburgh, United States WESCO International Full time
Job Description

As a CRM Product Owner, you are responsible for maximizing the value of the product and the work of the Delivery Team by clearly expressing Product Backlog items. You are responsible for ordering the items to best achieve goals and missions. You will calculate, measure and track business value, as well as optimize the value of the work the Development Team performs ensuring that the Product Backlog is visible, transparent, and clear to all.

In addition, you are responsible for collaborating with front-office Global Process Owners to define the to-be state of business processes and lead the solutioning process to create the technical design and requirements that solve business needs. You have a strong understanding of B2B sales, marketing and customer journey, including the relationship of channel partners and end users that enables you to recommend best practice approaches to the technology stack.

Responsibilities:
  • Develop and explicitly communicate the Product Goal
  • Manage and maintain a transparent product backlog, re-evaluate customer product needs and continually balance priorities of the product across maintenance and strategic initiatives
  • Review product features as they are developed, providing feedback and guidance.
  • Participate as a member of the Agile Team, attend Scrum Events, and is responsible for defining epics and stories including Acceptance Criteria and Definition of Done
  • Interacts with a diverse set of stakeholders, including Senior Management, business and technology teams, customers, suppliers, and external partners
  • Represent the needs of many stakeholders in the Product Backlog and work directly with delivery teams as the voice of the customer
  • Drive cohesion across the team but focus efforts on the desired features, while ensuring that each team member is able to contribute to the product's goals
  • Provide clear direction and flexibility when priorities change based on user needs and requirements
  • Participate in Agile SDLC activities, including planning, refinement, stand-ups and retrospectives. Provide support to manage iteration planning and refinement of user stories. Spotlight inter-dependencies among cross-product development teams to ensure seamless delivery
  • Collaborate with other POs, and Product Executives to ensure the vision of the product is being met and that the product backlog is aligned with the program backlog
  • Coordinate closely with the Product Executive to ensure alignment with the Outcome Based Product Roadmap and Objectives and Key Results (OKRs)
  • Serve as a thought leader for a specific business and technology team and assists other leaders with the delegation of work assignments
  • Use a strong understanding of B2B commercial processes to collaborate with Global Process Owners on process design to support a diverse base of internal and external customers
  • Lead solutioning sessions that define how the technology will support complex business processes
  • Embody the Scrum Values: Openness, Respect, Courage, Commitment and Focus
  • Be "The Ideal Team Member" - Hungry, Humble, and Smart.
Qualifications:
  • Bachelor's degree in Computer Science, Information Systems, Business, or related field, or equivalent, relevant work experience required.
  • 6 or more years' experience as a Product Owner with Agile facilitation background, working in an agile environment (e.g. user stories, iterative development, scrum teams, sprints, personas)
  • Ability to write clear precise Scrum user stories for scrum teams
  • Must have a bias for action and be comfortable in an ever changing or ambiguous environment
  • Strong knowledge of Agile frameworks such as SAFe or Scrum@Scale
  • Product Innovation, Design thinking and/or CX/UX experience is a plus
  • Advanced Agile/ Scrum development background
  • Familiarity in working in a SaaS environment
  • PSM/PSPO OR SAFe POPM certifications preferred

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

#LI-LJ1

About the Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our company's greatest asset is our people. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity and individuality of more than 20,000 Wesco employees around the globe. Through our Business Resource Groups, comprehensive benefits plan and our community outreach initiatives, you can be a part of a welcoming work community who provides platforms for your success.

Learn more about Working at Wesco here and apply online today

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

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