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Medical Records Assistant #Full Time

4 months ago

New York, United States 61st Street Service Corp Full time
Job Summary:

As a member of the medical records team, the Medical Records Assistant supports the maintenance and organization of patient records for the Department of Radiology, ensuring seamless care, patient support, and compliance.

The Medical Record Assistant will apply strong organizational and customer service skills to maintain file room records, collaborate with external parties to obtain and send patient records, respond to referring physician and patient requests, and provide front desk coverage. In this role, the Assistant can expect to build a foundational knowledge of medical record management and practice operations in an outpatient healthcare setting.

The Medical Records Assistant is part of a team that delivers an exceptional patient experience through empathy, communication, inclusion, trust, safety, and service.

Job Qualifications:

Medical Records
  • Performs accurate and timely filing of patient records, including all paperwork related to a patient encounter (e.g., requisitions, questionnaires, etc.).
  • Liaises with New York Presbyterian Hospital (NYP) file room to ensure timely sending and receipt of images. Proactively collaborates with NYP counterparts and supervisor to investigate and resolve any issues as they arise.
  • Manages records in picture archiving and communication system (PACS) to ensure continuity of care: Retrieves and loads all prior exams to PACS daily to prepare for department radiology schedules. Loads outside exams to PACS as requested by referring physician offices for comparison with current studies. Merge exams in the PACS system as needed by the department.
  • Digitizes images as requested, consistent with department guidelines.
  • Works with outside courier service to send films via Fed Ex, RDS, and certified mail.
  • Responds to and handles all legal requests.
  • Requests files from storage.
Patient Experience and Coordination
  • Greets patients and visitors using excellent customer service and verbal, non-verbal, and written communication skills grounded in a patient-centered approach. Applies strong interpersonal and empathy skills to help patients and visitors feel welcome, acknowledged, and engaged in the patient experience. Applies same interaction style when communicating with providers and other healthcare workers in the organization.
  • Conducts pre-registration, check-in, check-out, appointments, and other related tasks as requested by the physician in a timely and accurate manner.
  • Ensures that all required paperwork is at desk and prepares patient packet; obtains reports or other documentation as required in jacket.
  • Accurately indicates arrivals, no-shows, reschedules, and physician cancellations in Epic.
  • Obtains all required registration and intake information from patients. Initiates registration of new patients in Epic as needed.
  • Verifies and/or updates any new insurance or other information in Epic. Verifies eligibility for services and explains insurance protocols to patients, as needed.
  • Ensures that all referrals, authorizations, and pre-certifications for office visits and procedures have been obtained at time of check-in. Reviews pre-certifications and confirms that all studies are correctly pre-certified. Obtains pre-certifications from referring physician. Assists with obtaining prior authorizations and referrals for follow-up care as needed by insurance plan.
  • Reviews patient's registration and insurance for accuracy. Contacts patients as needed to update missing information and prescreen patients.
  • Informs patients of billing protocols. Collects all time-of-service and past due payments.
  • Assists patients with enrolling in Connect and completing pre-registration forms and questionnaires.
  • Coordinates and schedules appointments and other specialty services/clinical testing as requested by the physician in a timely and accurate manner.
  • Ensures that patients have appropriate instructions related to appointments and procedures, including pre- and post-visit and procedure directions. Provides instructions to patients in a manner that facilitates patient safety and standard operations for the practice.
  • Responds to inquiries in a timely manner and in accordance with department policy. Assists with coordination of care to other specialties and appointments.
  • Functions as a liaison between the clinical provider, referring physician, and patient in all aspects of scheduling appointments and related imaging services.
Compliance and Continuous Improvement
  • Contributes ideas for improving medical records workflows to supervisor and management.
  • Contributes to daily quality assurance and quality control measures and quality improvement projects.
  • Maintains patient privacy and confidentiality according to HIPAA requirements at all times.
  • Keeps current on all organizational, practice, and patient privacy policies (e.g., HIPAA) and required trainings.
  • Maintain a safe and secure work environment by following all OSHA, EH&S, and public safety policies and guidelines.
  • Performs other duties as assigned within professional scope of practice/training/education.
Job Qualifications:
  • High school graduate or GED equivalent required.
  • A minimum of 1 year of office experience.
  • Good organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks, and initiatives.
  • Strong verbal and written communication skills, customer service orientation, and interpersonal skills, including the ability to deliver consistently exceptional service.
  • Ability to participate as a member of a team, including demonstrating reliability, punctuality, professionalism, respect, and adaptability to new and changing situations.
  • Ability to work independently and multitask with consistent follow-through.
  • Ability to work with a variety of individuals and groups in a constructive and respectful manner while appreciating the unique contributions of an inclusive workforce that brings together the talents of people across multiple identities.???
  • Strong commitment to fostering diversity and equity.?
  • Working proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
  • Must be a motivated individual with a positive mindset and exceptional work ethic.
  • Must successfully complete systems training requirements.
  • AHIMA certification a plus (RHIT or RHIA).

Hourly Rate Ranges: $21.11 - $31.13

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.