Business Analyst 3

POSITION RESPONSIBILITIES

Note: All official drafts, documents, and recommendations, as listed below, must be reviewed, finalized, and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.

Facilitate large teams in problem solving and identifying improvement opportunities using industry methodologies (i.e. Kanban, Client Workout or like tools/models).

Perform organizational maturity analysis, assess gaps, and draft maturity roadmaps based on BPA management goals and objectives.

Provide analysis and support in the development / draft and recommendation of tools for organizational alignment, strategic content, alignment of capabilities and work, and a roadmap for success.

Conduct background research and interview end-users, stakeholders, and other interested internal parties (customers) to gather and understand customer / end-user requirements, which may include software solutions and/or business process, procedure, or workflow development, present solution recommendations for BPA management, executive, stakeholder consideration and approval.

Collaborate with Subject Matter Experts (SMEs), other analysts, technical specialists, and teams to perform root cause analysis and lessons learned, as part of identifying opportunities to apply business or process improvement strategies.

Support the structure for, facilitate the planning of, and assist with the development, draft, recommendation, and implementation of BPA management approved initiatives, studies, analyses, and projects supporting business and process analysis and continuous improvement efforts.

Plan, facilitate, and conduct working sessions to analyze and document/map current state processes and value streams, and future state processes and value streams.

Facilitate decision making to verify that key requirements of the future state are vetted and agreed to across the Transmission Engineering and Technical Services /Transmission Value Chain.

Evaluate and assess business process change impacts and recommend appropriate change mitigation activities.

Perform all analytical tasks related to a project, including requirements definition, validation, management, and supporting documentation (i.e. process flows, user stories, use cases) and related testing; assist with implementation activities that contribute to system, process, and business improvements.

Provide background information, technical input, options, and recommendations that facilitate decision-making and that will enable key requirements of improvement projects, project milestones, and/or implemented solutions to be met.

As requested, perform appropriate testing of recommended and management-approved solutions, which may include creating, drafting, and recommending new analytical tools or components, new or revised workflows, processes, standards, business-case criteria, and/or mitigation measures.

Facilitate the definition and documentation of business and functional requirements. Conduct user/stakeholder interviews and facilitate joint requirements sessions.

Draft requirements documentation, review with user representatives, recommend priorities, and obtain user signoff. Maintain the requirements documentation created and map it to specific delivery releases and schedules.

Prepare use cases, process models, and activity diagrams to support a project, coordinate efforts with business process activities when needed. Verify with user representatives that use cases and process models accurately portray specific business processes.

Collaborate with staff and user representatives to verify that all user requirements are accommodated. Participate in user/stakeholder review of program/project artifacts and obtain signoff.

Trace acceptance criteria to business and functional requirements and assist with the development of test plans.

Provide input to program/project managers on schedules and program/project plans with particular emphasis on analysis-related activities.

Collect and document detailed descriptions and specifications of user needs, business rules, functionality, and steps required to develop or modify business solutions.

Promote and maintain effective client and stakeholder relationships. Work with clients and stakeholders to understand and facilitate requirement changes including changes in scope.

Translate business requirements into definitions and solutions. Identify problems, research alternatives, prepare presentations, recommend, and assist BPA management with implementing solutions.

Collaborate with developers and subject matter experts to establish the technical vision and analyze potential tradeoffs between usability and performance needs; work with appropriate BPA manager / personnel to reconcile and determine acceptable "tradeoffs".

Design/draft templates and tools to support the project management methodology, including creating, recommending, and utilizing tools (such as MS Project, Access, SharePoint, etc.) to assist Project Managers (PMs) in tracking and reporting project progress / status, project milestones, and deliverables as well as metrics reporting.

Draft and recommend key project deliverable documents including requirements, process diagrams, workflow maps, project plans, and change management plans.

Develop /draft approximate documentation to validate repeatability of processes, to facilitate training of new analytical tools, and to support business continuity and knowledge transfer.

Work with appropriate BPA manager / personnel to facilitate resolution of conflicting priorities and requirements, as well as conflicting team positions to build consensus among stakeholders and project team members.

Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.

REQUIREMENTS

Education & Corresponding Experience (required on matrix)

A bachelor's degree in information technology, business systems or a closely related technical discipline is highly desired.

8 years of experience is required with an applicable bachelor's degree.

10 years of experience is required with an applicable associate degree.

12 years of experience is required without a degree or applicable degree.

Experience should be consistent with the specific requirements of Information Technology, Business Systems, or other related IT specialty.

Required Technical Skills & Experience (required on matrix)

5 years of experience applying methodology to process improvement and optimization efforts across multiple business units within a defined enterprise.

Experience with large-scale organizational change efforts.

Technical interview skills sufficient to facilitate group process design/requirements gathering sessions in a business environment.

Intermediate proficiency in Visio (flowcharts), MS Project, Access, and SharePoint.

Preferred Skills & Experience (optional on matrix)

Demonstrated experience with project and change management approaches, tools, and phases of the project lifecycle.

Experience with the Prosci methodology for change management.

Additional Requirements (not required on matrix)
Valid U.S. Driver's License is required.