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Skills/Experience

  • Exhibits comprehensive knowledge of server, storage, networking technologies, virtualization technologies
  • Develops, implements, and supports a variety of infrastructure platform technologies
  • Maintain excellent working relationship with 3rd Party vendors
  • Implement strategies to increase reliability and decrease cost for technologies
  • Implement processes for internal operational effectiveness and continuous improvement
  • Ensure data confidentiality, integrity, and availability
  • Provide technical guidance to service partners as needed
  • Assist with communication of process changes, enhancements, and modifications so solutions are understood
  • Work closely with development and security teams to identify gaps and implement solutions to drive improvements in reliability, security, performance, and availability
  • Works independently; may require guidance in highly complex situations
  • Supports others to solve complex problems
  • Identifies innovative solutions through sophisticated analytical thinking
  • Provide level 3 Citrix support to the business
  • Document operational support tickets with detailed troubleshooting steps and resolutions

Required Skills

  • Experience with VMWare vCenter Server and ESXi virtualization technology
  • Experience with Citrix Technologies: Workspace, WEM, UPM, PVS, MCS, Storefront, Director, Studio, Licensing, ADC, Gateway XenApp 6.5, XenApp 7.1x, and Citrix Cloud technologies.
  • Experience with Active Directory, GPOs, DNS, DHCP
  • In-depth functional knowledge of varying versions of Microsoft & Linux operating systems
  • Experience with migrating on-premises applications to the cloud is a plus
  • Strong knowledge of Active Directory in a multi-domain environment
  • Experience with PowerShell and PowerCLI
  • Strong organizational, time management and communication skills
  • Application support experience
  • Strong technical background and ability to work with engineers, developers, and other key stakeholders