Client Care Coordinator
3 weeks ago
About the job Client Care Coordinator
Job Title: Client Care Coordinator
Location: Tulsa, OK ONSITE
Contract to Hire opportunity paying $18/hr
SBCS has partnered with a growing non-profit looking to add a highly organized and customer-focused Client Care Coordinator to join their team. In this role, you will be responsible for managing client relationships and ensuring their satisfaction with our services.
Key Responsibilities:
- Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner
- Maintain a strong understanding of our services and offerings to effectively communicate with clients
- Monitor client satisfaction and proactively identify and address any issues or concerns
- Coordinate and schedule meetings, calls, and other communication between clients and consultants
- Prepare and deliver reports and presentations to clients on a regular basis
- Assist with the development of proposals and contracts for new and existing clients
- Keep accurate records of client interactions and maintain an up-to-date client database
- Continuously seek opportunities to improve and enhance the client experience
Qualifications:
-Associates degree is preferred but HS graduate is manatory
- 2+ years of experience in a client-facing role, preferably in a consulting or professional services environment
- Strong customer service and communication skills, with the ability to build and maintain relationships with clients
- Excellent organizational and time-management skills with the ability to prioritize tasks and manage multiple projects simultaneously
- Proficiency in Microsoft Office and CRM software
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
- Strong problem-solving and decision-making skills
- Flexibility to adapt to changing priorities and client needs
- Knowledge of business processes and strategies is a plus
We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A supportive and collaborative work environment
- The chance to work with a diverse range of clients and industries
If you are a motivated and enthusiastic individual with a passion for providing exceptional customer service, we would love to hear from you. Please submit your application with a resume and cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you
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