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Client Care Coordinator

4 months ago


Tulsa, United States Strategic Business Consulting Services Full time

About the job Client Care Coordinator Job Title: Client Care CoordinatorLocation: Tulsa, OK ONSITEContract to Hire opportunity paying $18/hrSBCS has partnered with a growing non-profit looking to add a highly organized and customer-focused Client Care Coordinator to join their team. In this role, you will be responsible for managing client relationships and ensuring their satisfaction with our services. Key Responsibilities:- Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner- Maintain a strong understanding of our services and offerings to effectively communicate with clients- Monitor client satisfaction and proactively identify and address any issues or concerns- Coordinate and schedule meetings, calls, and other communication between clients and consultants- Prepare and deliver reports and presentations to clients on a regular basis- Assist with the development of proposals and contracts for new and existing clients- Keep accurate records of client interactions and maintain an up-to-date client database- Continuously seek opportunities to improve and enhance the client experienceQualifications:-Associates degree is preferred but HS graduate is manatory- 2+ years of experience in a client-facing role, preferably in a consulting or professional services environment- Strong customer service and communication skills, with the ability to build and maintain relationships with clients- Excellent organizational and time-management skills with the ability to prioritize tasks and manage multiple projects simultaneously- Proficiency in Microsoft Office and CRM software- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment- Strong problem-solving and decision-making skills- Flexibility to adapt to changing priorities and client needs- Knowledge of business processes and strategies is a plusWe Offer:- Competitive salary and benefits package- Opportunities for professional growth and development- A supportive and collaborative work environment- The chance to work with a diverse range of clients and industriesIf you are a motivated and enthusiastic individual with a passion for providing exceptional customer service, we would love to hear from you. Please submit your application with a resume and cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you