Customer Engagement Lead

5 days ago

Atlanta, United States Booz Allen Hamilton Full time
Job Number: R0200655

Customer Engagement Lead

The Opportunity:

The key to an organization's growth is strong stakeholder communication that represents and supports its mission, values, and objectives. As a communications professional, you know how to inform and engage key audiences and help promote an organization's reputation. We're looking for an experienced communications specialist like you who is ready to share your knowledge and willing to win for the client and live our mission every day. Here, you'll use your consulting skills and experience to design, develop, produce, and consult on a variety of internal and external communication materials and media that supports public health.

As a communications specialist on our team, you'll provide leadership and specialized expertise in strategic customer engagement and communications planning. You will work closely across teams as well as the healthcare client and communications offices to conceive, plan, develop, and coordinate relevant communications, events, and other content. You will be responsible for leading the team in developing and delivering a strategic and integrated engagement or communication plan for key activities and deliverables annually.

As the organizational advisor of all aspects of verbal and written communications, you'll oversee and author presentations connecting technical information with public health impact and deliver them to large audiences. You'll serve as a key point of contact for high visibility or high impact communications. You'll maintain awareness of platform workstreams to strategically inform communications priorities. You'll prepare and present metrics and feedback from customer engagements such as demos or platform overview sessions, to our client, and propose strategies for moving forward based on findings.

Work with us as we design, develop, and produce communications and engagement planning to change public health for the better.

Join us. The world can't wait.

You Have:

  • Experience writing and editing verbal communications and communications planning while adhering to organizational approval and clearance processes
  • Experience working with or communicating about the data management cycle, including ingestion, storage, transformation, analysis, and visualization
  • Experience developing change management strategies and executing plans to improve the adoption of new technology products, programs, or policies
  • Ability to independently draft communications about complex technical information with a diverse set of stakeholders from business and technical organizations, and provide accurate and timely advice, opinions, and recommendations that will have a positive impact on the business
  • Ability to provide constructive feedback across system support teams and review of technical documentation
  • Ability to effectively and comfortably present to public audiences and leadership
  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
  • Bachelor's degree

Nice If You Have:

  • Experience communicating to federal-level public health professionals
  • Experience working with or communicating about using Microsoft Azure services for the data management cycle
  • Experience creating dashboards in Power BI to communicate business metrics and aid in strategic decision-making
  • Experience with web content management systems, including SharePoint, WordPress, or Digital First Editor
  • Possession of excellent verbal and written communications skills
  • Master's degree

Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Create Your Career:

Grow With Us

Your growth matters to us-that's why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen's culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you'll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we'll support you as you pursue a balanced, fulfilling life-at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we've compiled a list of resources so you'll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $75,600.00 to $172,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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