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Matching Grant Case Manager

3 months ago

Memphis, United States Bethany Full time
Matching Grant Case Manager (Hybrid)

Requisition #: req13783

Location: Memphis, TN

Hours: Full-Time (40 Hours/Week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

The Matching Grant Case Manager will primarily be responsible for providing culturally, comprehensive case management services to refugees within the program. This individual is will also provide transportation for refugees within the clients first six months of arrival. The Matching Grant Case Manager will carry an assigned caseload as well as maintaining accurate and up-to-date documentation of all provided services in accordance with all agency expectations, licensing requirements, and contract terms.

For Team Lead Only - In addition to the responsibilities of the Matching Grant Case Manager position, the Matching Grant Case Manager, Team Lead role will be responsible for providing supervisory support and guidance to a team of case management and support staff within the program. This team lead will also conduct weekly supervision meetings with direct report staff to ensure adherence to the expected job responsibilities, provide feedback, and lend support where needed. The Team Lead will also facilitate trainings for case support and case manager staff related to case management services for client's educational, therapeutic, and other programmatic needs.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES
  • Provide culturally, comprehensive case management services in accordance to the respective program handbook and the Office of Refugee Resettlement (ORR) Matching Grant Guidelines;
  • Maintain a caseload in compliance with agency expectations, licensing requirements, and contract terms;
  • Provide transportation to clients for but not limited to medical appointments, employment, and other external parties, as needed;
  • Assist clients with finding available employment and identify barriers to employment to successfully overcome;
  • Ensure the appropriate referrals are made for the clients related to work skills classes, English Language Learner (ELL), DHHS, and other agencies as needed;
  • Provide bus training for new client arrivals;
  • Complete and document all required reports, case notes, and case contacts in the appropriate database in accordance with the expected time frames and requirements;
  • Attend weekly meetings with supervisor to consult on cases, and to review case plan and direction;
  • Provide support to volunteers from sponsoring congregation's and community groups by responding to questions and other relevant information;
  • Stay abreast of community resources and refer families for support as needed;
  • Maintain effective communication with community resources and individuals involved in providing service provisions to clients;
  • Keep abreast of all agency, federal and state regulatory requirement s related to social services;
  • Complete other duties as assigned.
Team Lead Additional Responsibilities:
  • Effectively supervisor, support, and guide a team of case management and support staff, to include the selection, hiring, performance evaluation, and training of each individual;
  • Conduct weekly supervision meetings with direct support staff to ensure adherence to the expected job responsibilities, provide feedback, and lend support;
  • Facilitate trainings for case support and case manager staff related to case management services for client's educational, therapeutic, and other programmatic needs.
  • Provide informal peer-to-peer mentorship to new case managers to include but not limited to providing encouragement, while also promoting positivity, accountability, and modeling professional demeanor;
  • Facilitate employee performance evaluations, and manage time sheets;
  • Provide coverage support for case managers within the program, as needed;
  • Complete other duties as assigned.
QUALIFICATIONS:
  • Bachelor's degree in Human Services, Social Work or related field of study from an accredited college;
  • For Team Lead role only - At least one (1) year of experience supervising individuals or teams;
  • At least one (1) year of prior case management experience in child and family services;
  • Multi-lingual: English, Kinyarwanda, and/or Swahili;
  • Demonstrated ability to service a difference group of clients, to include refugees;
  • Excellent verbal and written communication skills;
  • Demonstrated clinical, therapeutic, and crisis intervention skills;
  • Demonstrated ability with providing compassionate customer service;
  • Must have an ability to make mature and stable judgment as well as sensitivity to various cultures and the unique history of refugees;
  • Knowledge of state, community and agency resources;
  • Must be highly organized and able to meet time sensitive deadlines;
  • Must be a team player and work collaboratively with others;
  • Ability to work independently and exercise a high level of confidentiality;
  • Computer skillssufficient to perform essential functions including knowledge of MicrosoftOffice suite;
  • Must be 21 years old with a valid driver'slicense with at least 3 years driving experience in the U.S. to operate avehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR)check and maintain a reliable vehicle with proof of adequate insurancecoverage;
  • Pass a criminal history screen, including state and local child protection agency registries;
  • Subscription to and integration of the agency Statement of Faith and Mission Statement.