LEAD Program Manager
4 weeks ago
If hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date, or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation).
Los Angeles Community Health Project (LACHP) is a program of Heluna Health. LACHP’s mission is to improve the health and wellbeing of people affected by substance use in Los Angeles, to increase access to health care, empower people to protect themselves, and educate each other to reduce harm in our communities. CHPLA combines direct services, advocacy, outreach, education, and research collaborations to fulfill this mission. Community Health Project Los Angeles was founded in 1992.
Law Enforcement Assisted Diversion (LEAD) is a community-based diversion approach with the goals of improving public safety, and reducing unnecessary justice system involvement of people who participate in the program. In a LEAD program, law enforcement officers exercise discretionary authority at point of contact to divert individuals to a community-based, harm-reduction intervention for law violations driven by unmet behavioral health needs. In lieu of the traditional criminal justice system cycle -- booking, detention, prosecution, conviction, incarceration -- individuals are instead referred into a trauma-informed, harm reduction intensive case-management program where the individual receives a wide range of support services. Prosecutors and law enforcement work closely with case managers to ensure that all contacts with LEAD participants going forward, including new criminal prosecutions for other offenses, are coordinated with the service plan for the participant to maximize the opportunity to achieve behavioral change. There are certain core principles to LEAD that are essential to achieve transformative outcomes. These include LEAD’s harm reduction/Housing First framework, which requires a focus on individual and community wellness, rather than an exclusive focus on sobriety; and police officers and sergeants involvement as meaningful and positive meaningful partners in program design and operations.
This is a full time, benefitted position (40 hours per week).
Employment is provided by Heluna Health.
The pay rate for this position is $80,000 annually.
ESSENTIAL FUNCTIONS
- Meets frequently with CHPLA leadership, program funders, and stakeholders. Provides relevant updates and prepares reports as needed.
- Develop and maintain relationships with community partners, stakeholders and program funders.
- Manage a team of up to 10 Case Managers. Responsible for providing direction, training, and support to ensure the team operates efficiently.
- Ensure that staff maintain contract compliance, including accurate and timely submission of care plans, case notes, and other required documents.
- Refer or connect clients to support services across Los Angeles County including the Division of Substance Abuse Prevention and Control (SAPC), Department of Mental Health (DMH) and the Office of Diversion and Reentry (ODR).
- Maintain listing of community partners and resources
- Create and manage client incident reports, document and identify appropriate responses to follow up.
- Creates and manages invoices, works directly with Heluna Health Accounting and Contracts team.
- Collaborates with Referral Coordinator and Clinical Supervisor to support overall program success.
- Participate in scheduled rotation of coverage for 24-hour/7 days on-call crisis intervention hotline.
- Document interactions and events from 24-hour/7 days on-call crisis intervention hotline. Answer incoming crisis calls, coordinate care and/or resources for clients.
- Other duties as assigned
Education/Experience
- A Bachelor's degree or higher from an accredited college or university in a discipline related to project management, public health, public administration or health sciences
- 2 years in management experience in health care administrative operations for the following populations: unhoused populations, justice-involved, populations who use substances OR - (B) Researching, studying, and making recommendations to support health or social service programs or policy.
- Experience serving people who use drugs, people at-risk for overdose, and/or vulnerable populations.
- Member of the community, close affiliation, or shared life experience with justice involved individuals.
- Ability to work appropriately and effectively within a variety of communities with varying populations.
- Experience working with medically and socially complex individuals.
- A valid California driver’s license, proof of vehicle insurance, and reliable transportation or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
- Successfully background check clearance.
- Valid Class C driver’s license required.
- Must legally be able to drive company vehicles to various locations across Los Angeles.
- Written and spoken proficiency in Spanish preferred.
- Experience with the following
Provision of case management and/or mental health services in a field-based setting including establishment of a crisis response system.
Contract management and compliance.
Budgets and expenditure tracking.
Supervising case managers.
Developing and implementing QCP on an ongoing basis.
Working closely with supportive service agencies, including case management, housing, harm reduction, health, substance use and mental health providers to ensure participants’ needs are being met.
Building collaborative partnerships.
- Proficient with Microsoft Office applications (Word, Outlook,).
- Experience serving the chronically homeless population with co-occurring disorders.
- Understanding and willingness to take a harm reduction approach
- Able to maintain composure and clear judgement under high stress situations, high demands.
- Ability to prioritize and self-manage workload and activities in order to complete tasks in a timely and efficient manner.
- Ability to establish and maintain effective working relationships with staff, collaborative team player.
- Excellent attention to detail.
- Ability to work very independently and seek supervision when appropriate.
- Ability to set boundaries, resolve conflict using de-escalation techniques.
- Willingness to utilize own vehicle or company vehicle to conduct business and provide transportation for participants.
PHYSICAL DEMANDS
Stand Frequently
Walk Frequently
Sit Frequently
Handling / Fingering Occasionally
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Frequently - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
See Constantly
Taste/ Smell Not Applicable
Not Applicable Not required for essential functions
Occasionally (0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5+ hrs/day)
WORK ENVIRONMENT
Both office and community setting. Will be necessary to travel throughout Los Angeles for participant care, participant transports and trainings. Field work takes place in a variety of setting including encampments, hospitals, shelters, courthouse, community settings. Agency vehicles are available, but work may require use of personal vehicle at times.
APPLICATION PROCEDURES
Interested candidates must submit a resume for consideration.
Candidates with lived experience are encouraged to apply.
It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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