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Salesforce Program Manager
1 month ago
Salesforce Program Manager
The Opportunity
Commercial Operations empowers the Marketing Partnerships team to develop and execute programs with partners, brands, and advertisers, while maintaining operational excellence. We do this by delivering the most effective tools and workflow systems that enable the team to drive revenue at scale. The team is visible throughout the entire Partnerships and Ads organizations, and works in a highly collaborative and cross-functional environment.
The Role
The Commercial Operations team is looking for a Salesforce Program Manager to lead implementation and program management for Salesforce, which will support scaling of Marketing Partnerships’ workflows. As the global Program Manager, this person will drive execution direction for implementation, and drive alignment with our global teams, product managers, and Marketing leadership.
Key Responsibilities:
Salesforce Implementation
· Lead Salesforce implementation for Marketing Partnerships team and cross-functional partners. Responsible for end-to-end project management on rollout of features and programs, creating implementation plans, defining change management needs across the organization, collaborating on communications/training strategy, and monitoring adoption to identify gaps
· Ensure Salesforce adoption and associated workflows, and monitor adoption metrics
· Comfortable escalating issues to leadership and engineering partners as needed
· Advocate for Marketing Partnerships needs to Product Workflow Optimization & Change Management
· Strategize and implement change management plans and coordinate with global teams to ensure successful rollout of Salesforce and associated workflows.
· Responsible for partnering with key stakeholders to drive change management with minimal operational friction, crafting communication to key stakeholders, contributing to the creation of guidance and best practices documentation, and directly addressing challenges that may emerge during rollout.
Stakeholder Alignment & Communication
· Facilitate communications and drive alignment on Marketing Partnerships’ Salesforce implementation roadmap, and execute against priorities
· Work closely with Product to help develop and implement an overall engagement model for
Pay Rate Range:
· $ 100-115.38/hr.
