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Front Office Representative

1 month ago

Fort Myers, United States United Digestive Full time
Job Details

Job Location
SWFL Fort Myers - Fort Myers, FL

Position Type
Full Time

Education Level
High School or GED

Travel Percentage
As needed for business requirements.

Job Category
Patient Facing - Non-Clinical

Description

GENERAL SUMMARY OF DUTIES

Responsible for assisting physicians and management with all clinical, clerical and organizational tasks revolving around patient care. Coordinates patient check-in procedure, collects patient payments, and manages all information necessary for patient visit.

RESPONSIBILITIES

Duties include but are not limited to:
  • Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed
  • Ensures patient information is complete and accurate; updates patient profiles and scans required documents in the EMR if necessary
  • Collects co-payments and outstanding balances
  • Manages patient monies collected and closes batches at end of day
  • Provides necessary release and HIPAA forms to patient for completion and signature
  • Informs clinical staff or other appropriate parties of patient arrivals
  • Generates fee tickets when patients arrive and assembles patient charts for next day visits
  • Ensures patient referrals are obtained as required by managed care plans
  • Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area
  • Maintains clean and orderly waiting area; coordinates patient movement, reports problems or irregularities to Practice Manager
  • Meets or exceeds quality and productivity standards as set by the Practice Manager
  • Answers emails and voicemails and returns patient calls in a timely and efficient manner
  • Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
  • Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
  • Participates in staff meetings as directed by the Practice Manager
  • Participates in marketing activities as directed by the Practice Manager
  • Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager
  • Any other duties and/or special projects as assigned
REQUIRED EDUCATION, SKILLS, AND EXPERIENCE
High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Front Desk representative must be computer literate and able to operate an EMR and multiple Microsoft Office applications.

ADDITIONAL SKILLS AND EXPERIENCE
Front Office Representative must be able to:
  • Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
  • Displays a professional outgoing warm and helpful attitude
  • Possesses compassion for dealing with people who are ill and need help
  • Plan, prioritize, and complete multiple tasks as delegated by the Practice Manager
  • Work under pressure; assess, respond, and communicate issues in a timely manner
  • Communicate clearly with patients and coworkers through the telephone, email, and in-person
  • Interpret and apply clinical and non-clinical policies and procedures
  • Must be bi-lingual (Spanish) speaking


PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS

Requires sitting and standing associated with a normal office environment; travel as business needs require