Systems Engineering SME

2 weeks ago


Chicago, United States Globalxperts Inc. Full time

System Engineering Subject Matter Expert (SME)

Roles and Responsibilities:

  • Provides expert level consulting, coordinates, and controls all software updates to SAN environment.
  • Leads the Engineering team in enhancing or changing SAN automated deployment process.
  • Responds to system outages or critical events promptly with a sense of urgency.
  • Directs and mentors Systems Engineers on the technical aspects of security best practices and procedures throughout the infrastructure, platform, and networks.
  • Configures, customizes manages and analyzes all alerting, monitoring, and logging systems.
  • Designs and conducts load tests and upgrades on critical servers and adjusts as needed.
  • Designs and coordinates DNS services for all network connected assets.
  • Ensures that infrastructure costs remain within budget and implement cost savings where appropriate.
  • Leads and coordinates Systems Engineers through SAN deployments, technical escalations, procedures, and technical tasks.
  • Research, design, and document road maps for upgrades and adoption of new network technologies.
  • Maintains security, backup, and redundancy strategies.
  • Monitors and tests application performance for potential bottlenecks, identifies possible solutions, advises, and mentors the team to implement those fixes.
  • Creates and updates network diagrams and device configurations.
  • Assists with project planning and implementation for all technical projects conducted in Operations.
  • Assists IT staff with broad range of complex computer application problems, server issues, virtualization, and SAN issues, networking issues, security issues and critical problem resolution.
  • Provides technical review of documents standard operating procedures and protocols.
  • Manages Microsoft Windows Servers and VM Environments.
  • Maintains Active Directory and GPO account management.
  • Conducts capacity analysis and ensures optimal performance of network infrastructure.
  • Mentors Systems Engineers and provide cross-training to ensure there are no single points of failure.
Qualifications and Skills:
  • 15 years of IT experience providing Tier 1, 2 and 3 level support that includes:
  • 7 years IT experience with Storage Array Network (SAN) solutions including Dell EMC or equivalent, with multi-tiered storage systems including SAN and NAS arrays, experience in SAN fabric maintenance, including array and fiber switch administration - preferably with Dell EMC and Cisco Fabric switches and experience in monitoring and providing systems usage statistics for use in overall capacity planning.
  • 5 years IT experience in enterprise-level computing platforms involving virtualization, distribution, and high availability, involving VMware.
  • 7 years of experience in maintaining an enterprise-level backup environments - preferably with Microsoft DPM and/or CommVault backup solution. Additionally, to include 7 years of experience focusing on Storage and Backup & Recovery for Disaster Recovery capabilities as well as general restore abilities, and experience in creating backup jobs, maintain backups and data restore.
  • 5 years of experience in Microsoft Active Directory, CIFS, Permissions and experience in managing Microsoft server (Windows 2008, 2012)
Educational/Certification:

Desired: Associate's degree or higher.

Required: One or more of the following certifications:
  • Microsoft Certified Systems Administrator.
  • Microsoft Certified Solutions Expert.
  • Specialized Certification in VMWare and MCSA.

Required: must be able to obtain Public Trust (or higher) Clearance.

GlobalXperts is a global information and communications technology company with an impeccable record for providing comprehensive, integrated Managed Services and Professional Services and excelling in Network Infrastructure Management Services (Voice, Data & Video) and other IT Infrastructure Services (End User Computing, Applications, Storage and Virtualization).

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