Systems Engineer

3 weeks ago

Chicago, United States Sagin Full time

Job DescriptionJob Description

Company Overview

SAGIN, LLC is a management consulting firm that provides management consulting, IT managed services, executive search and development and risk management/internal audit services.  (www.saginllc.com).

SAGIN, LLC helps companies grow, change and deliver measurable results and has a proven ability to maximize operational efficiencies, unlock growth potential, and empower transformative change.  Our team has a unique blend of industry and consulting experience, providing pragmatic solutions to complex issues while leveraging industry best practices.  

Position Description

The System Engineer is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer’s IT environment (on-premise, cloud and/or hybrid), coordinating complex projects, and implementing solutions. Individuals in the System Engineer role are expected to be able to operate autonomously as well as under direct supervision of a supervisor. The System Engineer is also expected to assist SAGIN team members on escalated issues in addition to providing training and mentoring to junior team members.

Basic Functions

  • Design, implement and ongoing support of physical and virtual (VMware, Hyper-V, etc.) server environments
  • Design, implement and ongoing support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Familiarity with physical server configuration (RAID arrays, iLO/iDRAC/TSM setup, rack mount installation)
  • Familiarity with iSCSI NAS/SAN implementation/config/mgmt. in Windows and VMWare environments
  • Familiarity with network device configuration (CLI) including static routing and ACL entry
  • Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. 
  • Engineer and implement system solutions for customers using technologies that meet their needs
  • Implement and support high availability and disaster recovery solutions
  • Remote access solution implementation and support: VPN, Terminal Services, etc.
  • System documentation and consulting services to include system reviews and recommendations
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Additional Duties and Responsibilities

  • Improve customer service, perception, and satisfaction
  • Ability to work in a team and communicate effectively
  • Escalate service or project issues that cannot be completed within agreed service levels
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
  • Document internal processes and procedures related to duties and responsibilities
  • Responsible for entering time and expenses in SAGIN’s systems as they occur
  • Understand processes by completing assigned training materials
  • Work through project tickets and phases as assigned by an Account Manager
  • Enter all work as service or project tickets in SAGIN Help Desk system
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Company DescriptionSAGIN is a growing professional services firm with opportunities in IT Managed Services and Consulting. We work with a wide array of clients giving our employees a broad base of exposure and experience.Company DescriptionSAGIN is a growing professional services firm with opportunities in IT Managed Services and Consulting. We work with a wide array of clients giving our employees a broad base of exposure and experience.

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