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Front Desk Clerk-Marriott Fort Collins, CO

2 months ago

Fort Collins, United States Hotel Equities Full time

The Marriott Fort Collins, Colorado, is currently searching for a dynamic Front Desk Ambassadorto join our incredibly talented team

Come be a part of Fort Collins, Colorado's PREMIER Full-Service hotel At Marriott, we never stop searching for inventive ways to serve our customers, provide opportunities for our associates, and grow our business. The company that began as a nine-seat A&W root beer stand in 1927 is recognized today as a top employer and for its superior business operations.

Be Inspired Be Empowered Be You

“With Marriott’s TakeCare culture, associates are always the heart of our business.” – Bill Marriott

The Front Desk Ambassador is often the first point of contact and first impression our guests get of our hotel. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Key Responsibilities:

  • Greet customers with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from the reservation system, confirming pertinent information including the number of guests and room rate. Promote brand marketing programs. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshments as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Post charges to guest rooms using the property management system.
  • Answer phones in a prompt and courteous manner using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
  • Close guest accounts at the time of check out and ensure guest satisfaction. In the event of dissatisfaction, handle guest complaints and compensation as needed.
  • Field guest complaints, conducting thorough research to develop the most effective solutions. Listen and offer assistance in order to resolve guest issues.
  • Remain calm and alert especially during emergency situations and heavy hotel activity. Follow hotels plans and implemented steps delegated by management.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.
  • Maintain a professional appearance and manner at all times.
  • The ability to communicate well with guests.
  • Effectively deal with internal and external customers, handling questions, inquiries, guest issues, and resolve conflicts.
  • Stand for long periods and move throughout front office and continuously perform essential job functions.
  • Access and accurately input information using a moderately complex computer system.
  • Observe and detect signs of emergency situations.
  • Establish and maintain effective working relationships with associates and customers'
Preferred Qualifications:
  • Previous Front Desk experience
  • Previous work experience in Marriott brand hotel(s)
Amazing Benefits At A Glance:
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program