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Front Desk Supervisor- Marriott Fort Collins, Colorado

3 months ago

Fort Collins, United States Marriott Fort Collins, Colorado Full time
Job DescriptionJob Description

The Marriott Fort Collins, Colorado, is currently searching for a dynamic Front Desk Supervisor to join our incredibly talented team

Come be a part of Fort Collins, Colorado's PREMIER Full-Service hotel At Marriott, we never stop searching for inventive ways to serve our customers, provide opportunities for our associates, and grow our business. The company that began as a nine-seat A&W root beer stand in 1927 is recognized today as a top employer and for its superior business operations.

Be Inspired Be Empowered Be You

“With Marriott’s Take Care culture, associates are always the heart of our business.” – Bill Marriott


Front Desk Supervisor

The ideal Front Desk Supervisor candidate will have at least one year of Front Desk Agent experience at a branded hotel, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction and would like to grow their career further in hospitality.

As a Front Desk Supervisor, you’ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner while supervising the work of other Front Desk Agents.


Key Responsibilities:

  • Checking guests in and out of the hotel in an efficient, courteous and professional manner
  • Ensuring that special requests are noted and fulfilled
  • Communicating with all departments regarding in house VIPs and any special requests/needs
  • Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
  • Interacting with hotel associates in a professional manner, assisting other departments with necessary information
  • Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
  • Managing and resolving all guest complaints and compliments in a professional and courteous manner
  • Listening and responding to guest inquiries using a positive, clear speaking voice
  • Maintaining an up to date working knowledge of all property amenities as well as any special events
  • Supervising the work of other Front Desk Agents. Providing help and feedback in a positive fashion.
  • Handle stressful situations in a calm, professional manner
  • Ordering and handling of Marketplace inventory.
  • Handling confidential guest information
  • Acting as MOD

Qualifications:

  • High school degree or equivalent
  • 1 year experience in hospitality industry
  • Must have the ability to work a varied schedule that may include evenings, nights, and weekends'

Preferred Qualifications:

  • Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
  • Experience, with GXP, FSPMS, and other Marriott systems.
  • Proficient with MS Office applications

Schedule:

  • Day shift
  • Evening shift
  • Holidays
  • Night shift
  • Overtime
  • Weekend availability

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)

Amazing Benefits At A Glance:

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program