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Computer Operator Iii

2 months ago

Chicago, United States Cooks County Government Full time
Job Summary

Under the supervision of the Director of Platform Computing , assists senior Data Center personnel in analyzing workflows and procedures and recommends changes where applicable. Prepares reports and logs detailing shift activity. Detects and troubleshoots network, computer and peripheral equipment malfunctions, taking corrective actions or escalating problems as required. Executes service requests, responds to incidents and assists in meeting service level agreements related to Platform Computing operation. Performs other duties as assigned. Minimum Qualifications
  • Possession of a High School Diploma or General Education Development (G.E.D.) certificate SUPPLEMENTED WITH four (4) years of full-time experience working with a mainframe with attached printing is required.
-OR-
  • Graduation from an accredited college or university with an Associate's Degree SUPPLEMENTED WITH two (2) years of full-time experience working with a mainframe with attached printing is required.
Preferred Qualifications
  • Experience with IBM zSeries servers.
  • Experience with IBM iSeries servers.
Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee). Candidates will be notified of how to submit required documents.

*Must be legally authorized to work in the United States without sponsorship.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by either the World Education Services (WES) or Educational Credential Evaluators (ECE).

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS

Knowledge in the use and operation of local area network minicomputers, mainframes, personal computers (PC), and related hardware and software. Skill in the basic use, installation and application of such equipment. Knowledge of peripheral equipment such as high speed digital printers, folders, inserters and binders. Knowledge of troubleshooting responsibilities and tasks associated with the IBM zSeries mainframe computer and attached printing. Knowledge of Multiple Virtual Storage (MVS), Time Sharing Option (TSO) and Job Entry Subsystem (JES2). Skill in and knowledge of performing queries, extracting certain information and manipulating data. Ability to detect and analyze basic system related problems and to recommend a corrective plan of action. Ability to communicate effectively with customers and technology personnel, prepare reports, and use sound judgment in interpreting problems and issues related to work assignment. Ability to learn the use and application of new software and operate in different platforms. Ability to assist users in computer based work activities with a customer service orientation. Ability to work independently to meet deadlines and established schedules. Ability to work alternate shifts, as necessary, to ensure proper coverage. This position occasionally requires various types of physical exertion including, but not limited to climbing, lifting, pulling, pushing, and moving moderate to heavy weight.

Physical Requirements

Sedentary Work

Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.

VETERAN'S PREFERENCE

When applying for employment with Cook County Government, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time. To take advantage of this preference a Veteran must:
  • MEET THE MINIMUM QUALIFICATIONS FOR THE POSITION.
  • IDENTIFY THEMSELVES AS A VETERAN ON THEIR EMPLOYMENT APPLICATION BY ANSWERING YES TO THE QUESTION "Are you a military veteran?"
  • ATTACH A COPY OF THEIR DD 214, DD 215 or NGB 22 (NOTICE OF SEPARATION) AT TIME OF APPLICATION FILING. IF YOU HAVE MULTIPLE DD 214S, 215S, OR NGB 22S, PLEASE SUBMIT THE ONE WITH THE LATEST DATE. COAST GUARD MUST SUBMIT A CERTIFIED COPY OF THE MILITARY SEPARATION FROM EITHER THE DEPARTMENT OF TRANSPORTATION (BEFORE 911) OR THE DEPARTMENT OF HOMELAND SECURITY (AFTER 911).


The Cook County Department of Veterans Affairs can assist you with obtaining a certified DD214 and having it recorded for you at no charge. Please contact veterans.affairs@cookcountyil.gov

VETERAN MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS AT TIME OF INTERVIEW.

The County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.

*This position requires successful completion of post-offer tests, which may include a background check, drug screen and medical examination.

Falsification of any information in the application process will result in disqualification, dismissal after hire, and/or placement on the County's Ineligible for Rehire List for a period of two (2) or five (5) years. For current County employees, such falsification may result in discipline, up to and including termination, and placement on the County's Ineligible for Rehire List for a period of two (2) or five (5) years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment - Penalty , 44-56 Political Discrimination ; Cook County Employment Plan, Section V.N. Pre-Interview License and Certification Verification ; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List ; and Cook County Personnel Rules 3.3(b) (7) (d)

EEO Statement

Cook County Government is an Equal Employment Opportunity ("EEO") employer. Cook County prohibits illegal discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, source of income, housing status, military service or discharge status, gender identity, genetic information, or any other protected category established by law, statute or ordinance as further defined in Chapter 44. Human Resources, Article II. Personnel Polices, Section 44-53 of the Cook County Code of Ordinances and Chapter 42. Human Relations, Article II. Human Rights, Section 42-35 of the Cook County Code of Ordinances.

NOTE: As an internal candidate, should you be offered the position, salary allocations shall abide by the Cook County Personnel Rules.

Social Media Disclaimer

The County's hiring process is governed by the Cook County Employment Plan which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the County's hiring decision. Cook County officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County - Office of the Inspector General. If the Cook County Inspector General sustains allegations of Political Reasons or Factors being considered, Cook County will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.