We have other current jobs related to this field that you can find below

  • Regional Customer Success Manager

    3 months ago

    Miami, United States Femwell Group Health Full time

    JOB SUMMARY: The Regional Customer Success Manager is responsible for partnering with and supporting a portfolio of Femwell Group Health physician practices in the North Florida/Jacksonville region. They will work directly with Office Managers, acting as the first and primary point of contact to proactively communicate changes, resolve issues, gather...

  • Customer Success Manager

    3 weeks ago

    Miami, United States Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Customer Success Manager

    2 weeks ago

    Miami, United States Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Customer Success Manager

    3 weeks ago

    Miami, United States Vensure Employer Solutions Full time

    Position SummaryAs a Customer Success Manager, you'll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing accounts. Your effective communication...

  • Customer Success Manager

    3 weeks ago

    Miami, United States HireFinder Full time $1 - $2

    Job DescriptionJob DescriptionPosition SummaryAs a Customer Success Manager, you'll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing...

  • Customer Success Manager

    2 days ago

    miami, United States Vensure Employer Solutions Full time

    Position SummaryAs a Customer Success Manager, you'll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing accounts. Your effective communication...

  • Customer Success Manager

    2 days ago

    miami, United States HirefinderRPO Full time

    Position SummaryAs a Customer Success Manager, you'll be the beacon guiding hotel clients through theirtransition from traditional methods to their innovative digital platform. You will be responsible forestablishing a strong relationship with new prospects as well as maintaining a strong relationshipwith existing accounts. Your effective communication and...

  • Customer Success Manager

    3 weeks ago

    Miami, United States Vensure Employer Solutions Full time

    Position SummaryAs a Customer Success Manager, you'll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing accounts. Your effective communication...

  • Customer Success Manager

    3 days ago

    Miami, United States HirefinderRPO Full time

    Position SummaryAs a Customer Success Manager, you'll be the beacon guiding hotel clients through theirtransition from traditional methods to their innovative digital platform. You will be responsible forestablishing a strong relationship with new prospects as well as maintaining a strong relationshipwith existing accounts. Your effective communication and...

  • Customer Success Manager

    2 weeks ago

    Miami, United States goTRG Full time

    Position: Customer Success ManagerAre you performance-driven and want to make a tangible impact? Are you looking for professional growth opportunities and a chance to build a career? Are you a problem solver who loves a good challenge? Do you want to change the world one retail return at a time?Our mission at goTRG is to solve problem of returns by...

  • Customer Success Manager

    2 weeks ago

    Miami, United States goTRG Full time

    Position: Customer Success ManagerAre you performance-driven and want to make a tangible impact? Are you looking for professional growth opportunities and a chance to build a career? Are you a problem solver who loves a good challenge? Do you want to change the world one retail return at a time?Our mission at goTRG is to solve problem of returns by...

  • Regional Manager, Customs

    1 month ago

    Miami, Florida, United States teamworkonline Full time

    Reporting organisationally to the Senior Manager Customs & International Freight, the Regional Manager, Customs & Government Integration will play a pivotal role in Logistics efforts for the FIFA World Cup 26TM, which, for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for customs...

  • Customer Success Manager

    2 weeks ago

    Miami, United States SSM Services, inc Full time $45,000 - $53,000

    Job DescriptionJob DescriptionCalling all energetic and ambitious self-starters,  it's time for you to join our unstoppable Customer Success Manager team!We specialize in high-quality products and delivering superior customer experience. Our mission is to provide brands with the opportunity to connect directly with their target market and capture their...

  • Customer Success Manager

    4 weeks ago

    Miami, United States SSM Services, inc Full time

    Job DescriptionJob DescriptionCalling all energetic and ambitious self-starters,  it's time for you to join our unstoppable Customer Success Manager team!We specialize in high-quality products and delivering superior customer experience. Our mission is to provide brands with the opportunity to connect directly with their target market and capture their...

  • Customer Success Manager

    1 week ago

    Miami, United States SSM Services, inc Full time $45,000 - $53,000

    Job DescriptionJob DescriptionCalling all energetic and ambitious self-starters,  it's time for you to join our unstoppable Customer Success Manager team!We specialize in high-quality products and delivering superior customer experience. Our mission is to provide brands with the opportunity to connect directly with their target market and capture their...

  • Customer Success Manager

    3 days ago

    Miami, United States SSM Services, inc Full time $45,000 - $60,000

    Job DescriptionJob DescriptionCalling all energetic and ambitious self-starters,  it's time for you to join our unstoppable Customer Success Manager team!We specialize in high-quality products and delivering superior customer experience. Our mission is to provide brands with the opportunity to connect directly with their target market and capture their...

  • Customer Success Manager

    1 month ago

    Miami, United States Rebirth Consulting Group Full time

    Job DescriptionJob DescriptionWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management including relationship management, up-sell/cross-sell, customer renewals, and expansions. You will be individually responsible for small and medium-sized accounts and work in tandem...

  • Customer Success Manager

    1 week ago

    Miami, United States Rebirth Consulting Group Full time $53,000 - $60,000

    Job DescriptionJob DescriptionWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management including relationship management, up-sell/cross-sell, customer renewals, and expansions. You will be individually responsible for small and medium-sized accounts and work in tandem...

  • Customer Success Lead

    2 weeks ago

    Miami, United States adm Promotions Full time $80,000 - $90,000

    Job DescriptionJob DescriptionAre you passionate about technology and interested in joining a young, fast-paced, start-up environment where you will be working to solve complex challenges for some of the biggest companies in the industry? If so, read on to learn more about an exciting opportunity to join the Digital Transformation Team at Effectus.Work we...

  • Customer Success Lead

    2 weeks ago

    Miami, United States adm Promotions Full time

    Are you passionate about technology and interested in joining a young, fast-paced, start-up environment where you will be working to solve complex challenges for some of the biggest companies in the industry? If so, read on to learn more about an exciting opportunity to join the Digital Transformation Team at Effectus. Work we do Effectus, LLC is a global...

Regional Customer Success Manager

2 months ago

Miami, United States Femwell Group Health Full time

JOB SUMMARY:

The Regional Customer Success Manager is responsible for partnering with and supporting a portfolio of Femwell Group Health physician practices in the North Florida/Jacksonville region. They will work directly with Office Managers, acting as the first and primary point of contact to proactively communicate changes, resolve issues, gather continuous feedback, and evaluating and monitoring key performance indicators (KPIs).

WHO WE ARE: Femwell Group Health was created in 1997 to help physicians run their practices more efficiently and be better equipped to care for their patients. We now support hundreds of physicians in the state of Florida-from Miami to Jacksonville-with services designed to manage and grow their practices. As a leading management services organization, Femwell focuses on operational health, so physicians can focus on their patients' health.

If you are looking to lead as part of an evolving business, Femwell is the right fit for you To learn more about Femwell, we encourage you to visit our website at or follow us on LinkedIn at Femwell Group Health : My Company | LinkedIn.

JOB RESPONSIBILITIES & DUTIES:

  • Act as the primary liaison between Femwell Group Health departments and physician practices to ensure operational issues are resolved in a timely manner, maintain open lines of communication, and identify and source opportunities for increased efficiency.

-Communicate concerns and suggestions timely with recommendations and solutions for improvement (ie. Best practices, processes).

  • Build relationships with physicians and office managers that encourage communication and transparency.

-Participate in Office Manager meetings to stay on top of any challenges and recognize successes.

  • Support successful implementation of new protocols and workflows within assigned regional portfolio.
  • Ensure all regulatory/compliance policies and procedures are implemented appropriately, including mandatory training within each practice in compliance with local, state and federal standards and regulations.
  • Ensure all practices within assigned region are aware of and trained to leverage available resources and operating systems in place.
  • Monitor and analyze customer service metrics, feedback, survey data and industry best practices to identify areas of opportunity. (ie. Response time, resolution rates, satisfaction scores, customer retention).

-Recommend solutions on how to maximize results.

-Present regular reporting to supervisor, highlighting customer service achievements, challenges, and recommended actions.

  • Develop and implement protocols to handle customer escalations and challenging situations in a timely and effective manner.
  • Perform additional duties as assigned.

JOB REQUIREMENTS & QUALIFICATIONS:

  • Bachelor's degree in business administration or related field.
  • At least 5 years of experience in the healthcare industry, ideally with experience working with or in physician practices.
  • In-depth knowledge of customer service strategies, best practices, and technologies.
  • Strong customer orientation and empathy, with a passion for delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to build relationships, collaborate with stakeholders at all levels, and resolve conflict.
  • Strategic thinking and problem-solving abilities, with a focus on achieving business objectives.
  • Ability to transform data into actionable recommendations.
  • Ability to leverage data to drive decision-making and continuous improvement.
  • Proficient in MS Office applications and ability to learn department and job-specific software systems (e.g., applicable practice management and EMR systems). Proficiency in customer service software, CRM systems, and other relevant tools.
  • Hybrid work with some travel requirements to North Florida/Jacksonville.

CORE COMPETENCIES:

Accountability:

  • Demonstrate an understanding of the link between one's own job responsibilities and overall organizational goals and needs.

Analytical Thinking:

  • Demonstrate the ability to deconstruct information into smaller categories in order to draw conclusions.

Decision Making:

  • Manage to make the right decision in complex situations.

Management and Leadership:

  • Demonstrate the ability to influence and guide members of an organization.

Result Oriented:

Demonstrate knowledge in setting and achieving challenging goals.

OFFERINGS:

  • Competitive Compensation Structure
  • Medical, Dental, Vision & Supplemental Insurance
  • Paid Time Off, including vacation, sick leave & Holidays
  • 401K Retirement Savings Plan

WORK ENVIRONMENT: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS: Required to stand, walk, and sit; talk or hear, both in person and by telephone; use hands to handle or feel objects or controls. Occasionally required to lift and/or move up to 25 pounds.