Level 1 Help Desk Technician

3 weeks ago

Phoenix, United States NEFCO Corp Full time
Job Summary: NEFCO is seeking out a skilled and talented Level 1 Help Desk Technician that is self-driven, disciplined, dependable, and professional. The role will be to mainly provide skilled and professional IT support at our Phoenix location as well as supporting our other branches and users remotely.

Job Duties:
  • Provide level 1 help desk support, including diagnosis, testing, and repair of hardware and software issues. Hardware includes desktop PCs, laptops, printers, desk phones, faxes, mobile devices. Software includes MS Office suite, Epicor Eclipse, Adobe Products.
  • Dispatch tickets that come into our ticket board on designated dispatch days.
  • Triage support requests as they come in and escalate to appropriate tech as needed.
  • Provide customer friendly support to all levels of the organization from entry level to executive.
  • Handling multiple user inquires and requests in a fast-paced environment.
  • Document all support issues in IT ticketing system.
  • Use remote-control software to assist off-site staff / branch offices.
  • Log documentation of findings and resolutions as tickets/requests are being worked on.
  • Back up all information prior to any modifications and assure accurate and extensive documentation for all changes made.
  • Deploy new hardware systems and software applications to end users such as a new hire or end user upgrade.
  • Assist with inventory of parts and equipment.
  • Assist with efficient and proper disposal of expired hardware.
  • Configure and deploy mobile devices to end users.
  • Assist in providing support for server-based applications and for IT related systems (e.g. videoconference, IP phones, etc.)
Requirements

Qualifications:
  • 2+ years' experience working in End User Desktop Support
  • Bachelor's degree in Computer Science, IS or related field or mix of Associates and/or additional IT experience
  • Excellent communication & documentation skills - Working knowledge of Windows 10, Windows Server 2012, Active Directory
  • Working knowledge or experience with VoIP, current mobile devices (iPhone & Android)
  • Experience with Dell Business Class Desktops and Laptops a plus
  • Experience with HP and Zebra Printers a plus
  • Experience with ConnectWise Manage a plus
  • Experience with Mitel Phone Systems a plus - Experience with Epicor Solar Eclipse a plus
  • Ability to lift equipment and boxes of 40+ pounds on occasion

  • Level 1 Help Desk Technician

    4 weeks ago

    Phoenix, United States NEFCO Corp Full time

    Job Summary: NEFCO is seeking out a skilled and talented Level 1 Help Desk Technician that is self-driven, disciplined, dependable, and professional. The role will be to mainly provide skilled and professional IT support at our Phoenix location as well as supporting our other branches and users remotely. Job Duties: Provide level 1 help desk support,...

  • Level 1 Help Desk Technician

    2 weeks ago

    Phoenix, United States NEFCO Corp Full time

    Job Summary: NEFCO is seeking out a skilled and talented Level 1 Help Desk Technician that is self-driven, disciplined, dependable, and professional. The role will be to mainly provide skilled and professional IT support at our Phoenix location as well as supporting our other branches and users remotely. Job Duties: Provide level 1 help desk support,...

  • Help Desk Technician

    7 days ago

    Phoenix, United States Gothic Landscape, Inc. Full time

    **Are you our next great Help Desk Technician?** **Highlights of what our **_**Help Desk Technician**_ **will do**: - Exhibits excellent communication and interpersonal skills. - Demonstrated ability to resolve difficult technical issues with limited information. - Provide help desk support and resolve problems to the end user’s satisfaction. - Maintains...

  • Help Desk Technician I

    2 weeks ago

    Phoenix, United States SanTrac Technologies Inc. Full time

    **Help Desk Support Technician Level I** **Position Title**: Help Desk Support Technician Level I **Position Type**: Direct-Hire **Location**: Phoenix, AZ 85015 **Hours**: Monday - Friday (Full-Time) **Salary**: $17-20.00 Per Hour SanTrac Technologies is a highly innovative Information Technology, VOIP Telephone and Low Voltage Solutions provider. We...

  • Tier 1 Help Desk Support

    2 weeks ago

    Phoenix, United States Phoenix Synergy Full time

    We are seeking a Tier 1 Help Desk Support Representative to join our team! We are looking for a customer service-oriented Help desk technician to provide technical support to users efficiently and accurately. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is...

  • Help Desk Technician

    2 weeks ago

    Phoenix, United States CareerBuilder Full time

    Are you our next great Help Desk Technician? The ideal Help Desk Technician will be responsible for providing excellent day-to-day technical support to our internal customers while maintaining a positive solution focused mindset. The candidate will be responsible for installing applications, configuring computers, setting up mobile devices, troubleshooting...

  • Help Desk Technician

    4 weeks ago

    Phoenix, United States Gothic Landscape, Inc. Full time

    Job DescriptionJob DescriptionAre you our next great Help Desk Technician?The ideal Help Desk Technician will be responsible for providing excellent day-to-day technical support to our internal customers while maintaining a positive solution focused mindset. The candidate will be responsible for installing applications, configuring computers, setting up...

  • Help Desk Technician

    4 weeks ago

    Phoenix, United States Gothic Landscape Full time

    Are you our next great Help Desk Technician? The ideal Help Desk Technician will be responsible for providing excellent day-to-day technical support to our internal customers while maintaining a positive solution focused mindset. The candidate will be responsible for installing applications, configuring computers, setting up mobile devices, troubleshooting...

  • Help Desk Technician

    3 weeks ago

    Phoenix, United States Gothic Landscape, Inc. Full time

    Job DescriptionJob DescriptionAre you our next great Help Desk Technician?The ideal Help Desk Technician will be responsible for providing excellent day-to-day technical support to our internal customers while maintaining a positive solution focused mindset. The candidate will be responsible for installing applications, configuring computers, setting up...

  • Help Desk Technician

    3 weeks ago

    Phoenix, United States Gothic Landscape Full time

    Are you our next great Help Desk Technician? The ideal Help Desk Technician will be responsible for providing excellent day-to-day technical support to our internal customers while maintaining a positive solution focused mindset. The candidate will be responsible for installing applications, configuring computers, setting up mobile devices, troubleshooting...

  • Help Desk Technician

    2 weeks ago

    Phoenix, United States Gothic Landscape, Inc. Full time

    Job DescriptionJob DescriptionAre you our next great Help Desk Technician?The ideal Help Desk Technician will be responsible for providing excellent day-to-day technical support to our internal customers while maintaining a positive solution focused mindset. The candidate will be responsible for installing applications, configuring computers, setting up...

  • Help Desk Technician

    4 days ago

    Phoenix, United States Gothic Landscape, Inc. Full time

    **Are you our next great Help Desk Technician?** **Highlights of what our **_Help Desk Technician_** will do**: - Exhibits excellent communication and interpersonal skills. - Demonstrated ability to resolve difficult technical issues with limited information. - Provide help desk support and resolve problems to the end user’s satisfaction. - Maintains and...

  • Help Desk Technician

    1 week ago

    Phoenix, United States MVM Full time

    About MVM, Inc. Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated...

  • Jr Help Desk Technician

    2 weeks ago

    Phoenix, United States Breeze Unlimited Full time

    SIMPLIFYIT is Hiring! SimplifyIT is looking for an entry-level Jr. Help Desk Technician to join the team! This is an opportunity to get in on the ground floor and grow with the company. Become a part of a team that treats every customer as if they were their only customer. THIS ROLE is a HYBRID (Remote/in office/field) POSITION THAT REQUIRES YOU TO LIVE IN...

  • Jr Help Desk Technician

    1 month ago

    Phoenix, United States Breeze Unlimited Full time

    SIMPLIFYIT is Hiring! SimplifyIT is looking for an entry-level Jr. Help Desk Technician to join the team! This is an opportunity to get in on the ground floor and grow with the company. Become a part of a team that treats every customer as if they were their only customer. THIS ROLE is a HYBRID (Remote/in office/field) POSITION THAT REQUIRES YOU TO LIVE IN...

  • Jr Help Desk Technician

    3 weeks ago

    Phoenix, United States Breeze Unlimited Full time

    SIMPLIFYIT is Hiring! SimplifyIT is looking for an entry-level Jr. Help Desk Technician to join the team! This is an opportunity to get in on the ground floor and grow with the company. Become a part of a team that treats every customer as if they were their only customer. THIS ROLE is a HYBRID (Remote/in office/field) POSITION THAT REQUIRES YOU TO LIVE IN...

  • Jr Help Desk Technician

    2 weeks ago

    Phoenix, United States Breeze Unlimited Full time

    SIMPLIFYIT is Hiring! SimplifyIT is looking for an entry-level Jr. Help Desk Technician to join the team! This is an opportunity to get in on the ground floor and grow with the company. Become a part of a team that treats every customer as if they were their only customer. THIS ROLE is a HYBRID (Remote/in...

  • Help Desk Technician

    2 weeks ago

    Phoenix, United States Virtual Full time

    We're seeking a Tier 1 Help Desk Technician to join our team in providing exceptional technical support within a healthcare environment adhering to HIPAA guidelines. This role, initially a 3-month contract with the potential for full-time employment, offers an opportunity to collaborate with a motivated team dedicated to personal and collective growth. Our...

  • Help Desk Technician

    3 days ago

    Phoenix, United States Acro Service Corp Full time

    Job Title : PSP Help Desk TechnicianDuration : 12 months (Possibility of extension)Location : Phoenix, AZPay rate: $26/hour on w2/without benefitsDescription:Under general supervision, provides technical support by applying a broad understanding of computer systems products and services. Maintains information technology service, functionality, and user...

  • Help Desk Specialist 1

    2 weeks ago

    Phoenix, United States Chicanos Por La Causa Full time

    This is a 100% in office position. *** **MINIMUM QUALIFICATIONS AND COMPETENCIES** 2-year Associate Degree in Information Technology or a related field, and/or 1-3 years of help desk/desktop support experience - Good understanding of computer systems, mobile devices, and other tech products. - Strong customer service, time management, and written/verbal...