Product Owner

Job Description

Product Owner - Senior

Job Summary:

The Product Owner is a product management team member who ensures that each product delivers maximum value to its users and customers. The Product Owner emphasizes outcomes over outputs and continuous evaluation of the performance of our products and investments in each to generate actionable intelligence used to inform the next wave of value. Relocation is available for this position. Visa Sponsorship is not available for this position. Selected candidates must live within a commutable distance (approximately 50 miles) of Citizens Jacksonville/Tallahassee office location.

Job Duties:

Facilitates a work environment that fosters and supports ethical decision-making and actions by motivating, promoting, and modeling ethical behavior, as well as executing job responsibilities in accordance with Citizen's core values, ethics, and information protection policies.

Partners and engages with product management, stakeholders, and customers from across the organization to inform the product vision, strategy, features, and prioritization. Ensures alignment to OKRs. Contributes to market analysis into emerging business trends and product capabilities. Evaluates new ideas from users and customers.

Manages 1- 5 Product Backlogs. Leads collaboration with architects, engineering leads, and other SMEs to deconstruct initiatives into features. Establishes value of each feature. Collaborates with Agile teams to deconstruct features into Product Backlog items.

Leads the agile product design process working with their Agile team(s) (5 max) and across Agile Release Trains. Translates features into well-defined product requirements. Leverages intimate knowledge of customer/user needs and product capabilities during product design process.

Ensures stakeholders continuously aligned and aware of delivery progress, performance and overall product performance leveraging various communication channels and methods including Sprint Reviews.

Evaluates and scores Agile team PI Objectives to ensure strong alignment to goals. Continuously works with Agile teams from sprint to sprint to deliver value. Accepts product backlog items, ensuring definition of done criteria is satisfied.

Enables Agile teams to effectively apply Agile Product Development practices, tools, and techniques. Leads enterprise research into emerging trends in tools and practices and leverages our continuous learning system to research, introduce and adopt new opportunities.

Contributes to change management and product launch plans, working to ensure that product management and OCM leads have what they need to be successful. Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.

Knowledge Required:

Exhibits an Agile Mindset, one where respect for others, collaboration, relentless improvement, continuous learning cycles, value and customer-centric views, and the ability to adapt to change are paramount.

Strong understanding of Product Lifecycle Management phases; from concept to end-of-life.

Strong knowledge of product management tools (e.g., Rally) including industry data sources (e.g., Gartner).

Exhibits a Product Mindset, one where value is delivered through products that aligns to strategic objectives and enables realization of key results.

Exhibits a Product Mindset, one where value is delivered through products that aligns to strategic objectives and enables realization of key results.

Strong understanding of Lean Agile practices, principles and frameworks including Scrum, Kanban, SAFe and Agile Product Development.

Skills & Abilities Required:

Communication, presentation, and leadership skills.

Analytical and problem-solving skills.

Ability to connect people and teams to vision and strategy via storytelling and visualization techniques.

Product development and requirement engineering skills.

Ability to engage, influence, and inspire teams and stakeholders to spur collaboration and alignment.

Driven, self-starter, with personal accountability.

Product visioning, road mapping, and backlog management.

Relevant Experience Required:

• 5 or more years' experience working as a Product Owner and/or Product Manager

• 3 years of experience working in an Agile environment.

• 3 years hands-on experience with Agile product lifecycle management tools and techniques (e.g., Rally, Excel).

In lieu of experience may consider those with 5 or more years relevant experience as a Business Analyst, Project Manager, or Program Manager in an Agile software development environment may substitute for experience as a Product Owner and/or Product Manager.

Education Required:

High School Diploma | GED

Bachelor's Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years. Concentration - Business, Computer Science, or Product Design & Development preferred.

Additional education may count towards experience.

Preferred Experience/Experience:

• Product development experience in the insurance industry.

• Experience using Rally software to enable Agile product delivery.

• Scaled Agile Framework (SAFe) experience and certifications - SPC, ASE, SDP, APM. • Level I or higher Scrum Master certification (e.g., CSM, PSM-I or higher).

• Experience utilizing Kanban methods.

• Agile Leadership certification (CAL-E, PAL-E or higher). • Level III Product Owner certification (e.g., CSP-O, PSPO III, SAFe APM).

What percentage of time is accountable for short-term operational goals? 50%

What percentage of time is accountable for transactional, day-to-day operational support? 0%

What percentage of time is accountable for long-term strategic planning? 50%

Physical Requirements:

Occasional - Travel

Frequent - Move, Traverse, Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position, Move, Transport, Position, Put, Install, Remove

Continuous: Stationary position, Position self (to), Move, Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess.

# of pounds 5Lb

Citizens is proud to be an Equal Opportunity Employer

Relocation is available for this position. Visa Sponsorship is not available for this position.

Selected Candidates must live within a commutable distance (approximately 50 miles to Citizens Jacksonville or Tallahassee location.)

Talent Acquisition Partner: Tammie Moore

About Us

Searching for a place to make your mark? Every great team depends on the individual contributions of its members - the skills, talents, and the passion that each team member brings. At Citizens, we're building a workforce of top achievers committed to our company's mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

Citizens' mission is to serve the people of Florida as the state's insurer of last resort, and as an innovative thought leader focused on promoting a healthy property insurance market. We stand proudly by our values of being Committed, Accountable, Responsive and Empowered.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us

About the Team

We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.

Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more

• Retirement savings plan with a generous company match

• Medical, dental and vision coverage

• Company Paid employee basic life insurance and short-term disability.

• Generous paid time off: vacation, sick and holiday leave

• Employee Assistance and Wellness Programs

• Tuition reimbursement

• Professional and leadership development opportunities

• Company Paid Parking

• Employee recognition programs

• Relocation assistance (where applicable)

• Community and volunteering opportunities

• Casual dress

Citizens is proud to be an Equal Opportunity Employer.

---