Patient Hub Transfer Coordinator

2 weeks ago

Gardena, United States Pipeline Health System, LLC Full time
We're Here for Our Communities.

With four hospitals in Los Angeles, California, we are focused on providing the care and service our communities deserve - including 24/7 emergency care.

Our staff, physicians and corporate leaders share a commitment to empower those in our communities to live the healthiest lives possible. Our patients are a diverse population living in underserved areas - individuals and families who come to us for quality care delivered with compassion. We believe every individual deserves just that.

We understand the impact we have on our neighbors and our potential to improve the overall health of the communities we serve. In a recent survey of employees across our Pipeline Health organization, employees told us that the work they do is meaningful to them. Survey respondents gave this statement an average score of 4.6 on a scale of 1-5, with 5 being "strongly agree."

Inside our hospitals, our dedicated teams enjoy a family-like work environment as we serve our patients together. Employee engagement is a high priority as we are working to ensure that we have a work environment that employees enjoy, an environment where they can succeed.

Furthermore, our values define who we aspire to be. They guide us each and every day.
  • Passion
  • Innovation
  • Compassion
  • Integrity
  • Resilience
Our Pipeline Health family of hospitals includes:
  • Memorial Hospital of Gardena (CA)
  • Coast Plaza Hospital (Norwalk, CA)
  • Community Hospital of Huntington Park (CA)
  • East Los Angeles Doctors Hospital (CA)
Each of our Pipeline hospitals is proud to boast a number of awards and accreditations for critical services. Working together, our Los Angeles hospitals have created a successful Patient Hub - a transfer center that moves eligible patients from other hospitals to available beds in our hospitals for quality care.

Job Summary:

The position of the Patient Hub Transfer Coordinator is to be first point of contact for all external requested transfers coming into Pipeline Health's Hub Transfer phone line and facilitates a timely transfer based on the adherence of transfer processes and escalations. The Patient Hub Transfer Coordinator works closely with the remote Utilization Review (UR) Nurses to assure the patient meets inpatient status prior to accepting the transfer. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Qualifications/Experience:
  • Minimum one to 2 (1 to 2) years' experience in a healthcare related setting, acute hospital background preferred, other settings will be considered.
  • Knowledge of Medical Terminology a plus.
  • Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
  • A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.
Days/Shifts:
  • 12-hour shifts, 10a to 1030p
  • 3 days a week (days vary)
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