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5 months ago

Gardena, United States Cryoport Full time

CRYOPDP has been dedicated to finding solutions for the transport of time- and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. They are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.

Logistics Coordinator, Air Export

1 PM to 9 PM, Monday through Friday

On-site: Gardena, California

Bluebird Express, a Cryoport company, provides quality Domestic and International transportation services. Cryoport, Inc. leads in temperature-controlled supply chain solutions for life sciences. Globally serving the biopharmaceutical, pharmaceutical, animal health, and human reproductive medicine markets, it primarily focuses on the critical temperature-controlled supply chain needs of the rapidly expanding cell and gene therapy market.

In Gardena, California, our U.S. International Logistics team is seeking a Logistics Coordinator with 2-4 years' experience in Airfreight Forwarding for the pharmaceutical/healthcare industry.

Overall Mission

The Logistics Coordinator is responsible for organizing international shipments in line with temperature-control requirements and the Group QA & EHS policies. This role is accountable for the most appropriate transport solution in accordance with the CRYOPDP premium service offer and the customer's requirements: route, sustainable mode of transport (air, train, road, multimodal), transit time and cost.

Main Contribution, to provide operational excellence

  • Communicate daily with warehouse staff to provide packaging and related services
  • Coordinate all activities related to cargo pick up from any point in the U.S. and delivery to ports of export, request bookings with airlines, AES filing, export documentation (commercial Invoices, etc.)
  • Preparation of import/export documentation in accordance with U.S. regulations and in compliance with government agencies for each shipment
  • Utilizing in-house systems to produce shipping documentation
  • Coordinate routing of all outbound export shipments and send pre-alerts to destination offices and agents in a timely manner
  • Job file invoicing/billing (transfer all the information required for ensuring the accuracy of the billing process)
  • Operational housekeeping, to ensure the shipping file is updated accordingly; including but not limited to Post Flights, PODs, Docstore (internal archiving system)
  • Entering consignment notes into TMS
  • Monitoring shipment progress/update milestone in TMS
  • Liaise with CRYOPDP vendors for updates, cost, routing options etc.
  • TCP and TCV recognition and management
  • Ensure the growth of retained customers to maximize / increase amount of business carried for every customer
  • Manage all queries complaints are investigated and responded to promptly, both from external, internal customers and suppliers
  • Guarantee efficient response to customer issues & complaints.
  • Showcase unique service features of CRYOPDP to increase value added solutions to customers
  • Increase dependency for customers to ensure CRYOPDP are the sole provider they use across all modes
Meet administrative KPI's
  • On time-in-full service performance %
  • Number of temperature deviations
  • Number of airline and customs delays
  • Number of CAPAs (Corrective Action Preventive Action)
  • Internal stakeholders and customers feedback
Specificity on the job
  • Work schedule is 5 days a week, 8 hours a day, 4 PM to Midnight
  • Standard shift is Monday to Friday, but due to the nature of our 24/7 operation you will be required to assist with occasional out of hours cover.
  • Start times may vary.
  • Work hours and shifts are subject to change depending on operating business conditions and needs.
  • Employee may be required to work overtime, holidays or weekends.
  • Must be available to respond to emergencies as a first responder.
Specific experience & knowledge required for this role:
  • 2-4 years' experience in Airfreight Forwarding for the pharmaceutical/healthcare industry.
  • Proficiency in CargoWise preferred
  • Interpersonal skills ("Essentials")
  • Compliant with GDP, HMRC, MHRA, IATA, CAA guidelines.
  • Knowledge in dangerous goods regulations, passenger and cargo airlines.
  • Import/Export license and demonstrate experience with Controlled Drugs.
  • U.S. Customs regulations compliance
  • Commercial acumen (customers/performance profitability)
  • Customer centric with a strong ability to creatively solve problems and "make it happen"
  • Excellent organizational skills and an ability to prioritize and manage high workloads in challenging situations and meet deadlines
  • Ability to make considered and consistent decisions
  • Strong desire to work for a company that has a mission to improve the health of people around the world.
  • Attention to detail
  • Team Player


Cryoport is an Equal Opportunity Employer providing a collaborative work environment with exceptional company culture and a team that is moving science ahead. Benefits include exceptional health benefits package, insurances, 401K with company match and company equity.

Compensation: $60,000 to $75,000 per year, commensurate with experience