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Senior Network Technician

2 months ago

Annapolis, United States CORE Consulting Full time

Position is responsible for the incident management of customers within the operational environment and will be r esponsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries

Position is a 2nd shift position - 3:00 PM - 11:00 PM

Primary Responsibilities:

  • Monitor network management system and engages telecom providers to drive restoral efforts.
  • Track incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
  • Solve systems and network problems/questions with limited scope and complexity.
  • Apply technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
  • Monitor and troubleshoot system performance, troubleshoot, resolve, or escalates issues.
  • Participate in network solutions design and configurations.
  • Analyze issues and provide customers with guidance to resolve problems
  • 24 x 7 365 Operation Center which requires working some weekends and holidays.
  • Strong Customer Service skills