Help Desk Technician

2 days ago

Tampa, United States FusionTek Full time

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top tier candidates that share our four core values:

  • We are team players, collectively working towards a common goal.
  • We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
  • We do the right thing with an honest and transparent approach that always puts our clients first.
  • We take ownership of our work, always seeing it through to completion.

If this sounds like somewhere you’d like to work, read on, because we’re looking for a problem-solver with a client focused mindset who enjoys working through technical challenges to join our team as a Desktop Support Technician.

As a Help Desk Technician, you should have a working knowledge of desktop operating systems and a drive to deliver the best possible experience to our clients. You’ll be troubleshooting Windows 10 / 11 and MacOS regularly in addition to working in Office 365 and Active Directory as parts of your day. Throughout the day you’ll be translating technology to end users that aren’t always technical, so communication skills are paramount in this role.

If you’re looking for an opportunity to help end users work through their technology challenges while learning new things in the process, this might be the perfect position for you.

Here’s what you’ll be doing:

  • You’ll primarily be focused on desktop and laptop support, including break/fix issues, application installation and configuration, and user level settings. You’ll also be involved in the security side of things, where you’ll be tasked with investigating and remediating malware alerts and helping users enroll in MFA.
  • You’ll sometimes be dispatched onsite for end user support, or to assist in networking and server deployments.
  • You’ll work through our ticketing system to document, track, and escalate tickets, and you’ll also work in our documentation platform to keep everything up to date along the way.
  • You’ll be working with a team of intelligent people to deliver world class service to our clients, both remotely and onsite.

Requirements

  • Minimum of 1 year of professional IT support experience
  • Working knowledge of Windows 10, 11 and MacOS
  • Working knowledge of the Microsoft 365 office suite
  • Knowledge of Office 365 cloud services is a plus
  • Knowledge of Azure and/or AWS is a plus
  • Time management skills are crucial to your success in this role
  • Superb verbal and written communications skills are a must
  • A+ and/or Network+ certifications are preferred
  • Experience working in a ticketing system is preferred, with Autotask experience a huge plus
  • Ability to lift and carry equipment up to 50 pounds
  • Reliable transportation

Benefits

At FusionTek, we realize that people are our greatest asset, so we offer:

  • Salary range - $25 to $31 per hour
  • Competitive pay with quarterly bonus eligibility
  • 90% of your medical/dental/vision insurance paid by the company
  • 401(k) plan with 4% company matching and immediate vesting
  • Paid holidays and 16 days of PTO in year one
  • Educational reimbursement for certification tests and company supplied training resources
  • Monthly cell phone stipend
  • Catered lunches every Wednesday in our offices
  • Fun monthly team events

  • Help Desk Technician

    4 weeks ago

    Tampa, Florida, United States ECS Limited Full time

    Job Title: Help Desk TechnicianWe are seeking a skilled Help Desk Technician to join our team at ECS Limited. As a Help Desk Technician, you will be responsible for providing technical support to our customers, resolving issues, and ensuring that our systems are running smoothly.Key Responsibilities:Provide technical support to customers via phone, email,...

  • Help Desk Technician

    6 months ago

    Tampa, United States ECS Limited Full time

    ECS is seeking a Help Desk Technician to work in our Tampa, FL office. Please Note: This position is contingent upon [contract award OR additional funding]. Job Description: ECS is seeking a Help Desk Technician to work in our Tampa, FL location. This position is supporting our cloud based PAI environment called Argos, and allows for remote work with...

  • Help Desk Specialist

    1 month ago

    tampa, United States Insight Global Full time

    Required Skills and Experience ** 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email.* Experience supporting Microsoft server operating systems, specifically Office365 products.* Experience troubleshooting Microsoft SCCM (System Center Configuration Manager)* Experience installing and troubleshooting...

  • Help Desk Specialist

    4 weeks ago

    tampa, United States Insight Global Full time

    Required Skills and Experience ** 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email.* Experience supporting Microsoft server operating systems, specifically Office365 products.* Experience troubleshooting Microsoft SCCM (System Center Configuration Manager)* Experience installing and troubleshooting...

  • Help Desk Analyst

    2 months ago

    Tampa, United States TEKsystems Full time

    Job DescriptionJob DescriptionProviding IT technical support via phone or chat.Learn new support technology as requiredPerform administrative tasks related to time keeping and misc. tasksDevelops a strong understanding of the business and can relate problems to business impacts.Understands how to triage and prioritize issues and will escalate problems to...

  • IT Help Desk II

    6 months ago

    Tampa, United States Courser Inc Full time

    Who we are LNS is a leading Managed Services Provider (MSP) located in Tampa, FL with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join...

  • Help Desk Level II Technician

    4 weeks ago

    Tampa, United States Metropolitan Ministries, Inc. Full time

    Job DescriptionJob DescriptionDescription:About Us:If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.We...

  • Help Desk Analyst

    1 month ago

    Tampa, United States Insight Global Full time

    Shift times: 3pm-1130pm Monday - Friday Direct Hire - Full Time with BenefitsRate: $23-26hr Must-haves- 2+ years of experience within a helpdesk environment- Good understanding of network troubleshooting to include connectivity and latency- Understanding of ports, protocols, IP addresses- Basic Windows and Linux commands- Excellent communication and customer...

  • Help Desk Analyst

    1 month ago

    tampa, United States Insight Global Full time

    Shift times: 3pm-1130pm Monday - Friday Direct Hire - Full Time with BenefitsRate: $23-26hr Must-haves- 2+ years of experience within a helpdesk environment- Good understanding of network troubleshooting to include connectivity and latency- Understanding of ports, protocols, IP addresses- Basic Windows and Linux commands- Excellent communication and customer...

  • Help Desk Analyst

    1 month ago

    tampa, United States Insight Global Full time

    Shift times: 3pm-1130pm Monday - Friday Direct Hire - Full Time with BenefitsRate: $23-26hr Must-haves- 2+ years of experience within a helpdesk environment- Good understanding of network troubleshooting to include connectivity and latency- Understanding of ports, protocols, IP addresses- Basic Windows and Linux commands- Excellent communication and customer...

  • Help Desk Specialist

    4 weeks ago

    Tampa, Florida, United States Insight Global Full time

    Job SummaryWe are seeking a skilled Help Desk Specialist to provide Level 1 support for our engineering client in Collinsville, IL. The successful candidate will be responsible for in-person and remote internal employee desktop support, troubleshooting, and service monitoring.Key ResponsibilitiesProvide technical support for desktop and laptop operating...

  • Global IT Help Desk Customer Support Specialist

    5 days ago

    Tampa, Florida, United States MassGenics Full time

    Job Description for Global IT Help Desk Customer Support SpecialistInnova Solutions is hiring a Global IT Help Desk Customer Support Specialist to join our dynamic team. As a key member of our Specialty Service Desk, you will be responsible for delivering world-class IT support to employees and partners in the Field and Scientific divisions.This role...

  • Bilingual IT Help Desk Customer Service Representative

    1 month ago

    Tampa, Florida, United States MassGenics Full time

    Job Title: Bilingual IT Help Desk Customer Service RepresentativeWe are seeking a highly skilled and bilingual IT Help Desk Customer Service Representative to join our team. As a key member of our Specialty Service Desk, you will be responsible for delivering exceptional IT support to employees and partners in the Field and Scientific divisions.Key...

  • Jr Service Desk Technician

    4 months ago

    Tampa, United States Occam Solutions Full time

    Occam Solutions is looking for a Junior Service Desk Technician, AFB MacDill. The Jr. Service Desk Technician will have many responsibilities will include: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Must demonstrate excellent verbal and written communication skills. Specific...

  • Service Desk Technician

    4 weeks ago

    Tampa, Florida, United States Occam Solutions Full time

    Job Summary:Occam Solutions is seeking a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing technical support to our end-users, resolving hardware, software, and network issues, and ensuring that our systems are running smoothly.Key Responsibilities: Provide technical support to...

  • IT Service Desk Technician

    1 month ago

    Tampa, United States Penske Truck Leasing Full time

    Job DescriptionAbout Penske:Most people know us for our big yellow trucks. But we’re so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people.We are experiencing rapid business growth and...

  • IT Service Desk Technician

    1 month ago

    TAMPA, United States Penske Truck Leasing Full time

    About Penske: Most people know us for our big yellow trucks. But we’re so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people. We are experiencing rapid business growth...

  • IT Service Desk Technician

    3 weeks ago

    TAMPA, United States Penske Truck Leasing Full time

    About Penske: Most people know us for our big yellow trucks. But we’re so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people. We are experiencing rapid business growth and have...

  • IT Service Desk Technician

    3 weeks ago

    Tampa, United States Penske Truck Leasing Full time

    About Penske: Most people know us for our big yellow trucks. But we’re so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people. We are experiencing rapid business growth and have...

  • IT Service Desk Technician

    4 weeks ago

    TAMPA, United States Penske Truck Leasing Full time

    About Penske: Most people know us for our big yellow trucks. But we’re so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people. We are experiencing rapid business growth...