Business Support Analyst
2 weeks ago
Responsibilities:
Software Licensing administration
Researching operational issues
Evaluation license audits and administration
Assist on EOS items and processing of PM documents
Includes EOS notices, newsflashes
Request and process forms, announcements, 6 month reminder to make inactive in Oracle, updates end of life table on web.
Assist on PM communications when required
Formatting of documents submitted by PM
Link from tool for sending out information to Sales
Clean- up of data where it is determined there is an issue
Other various projects as required by Management
Requirements:
Must be highly organized, and extremely detailed oriented
Must be comfortable working in a highly dynamic environment and quickly adapting to product changes
Be able to work in a fast-paced cross functional team environment
Must have the ability to perform analysis with reports
Ability to work with contacts across the company (product management, engineering, IT, Document Control, Marketing, Sales)
Superior written and verbal English language skills
Work closely in the office with other MDM team members keeping the team and Manager informed on all projects and newly learned skills/information/processes.
Must be available to work overtime as required and support end of quarter activities.
Ability to work collaboratively and communicate effectively with internal customers across the company (Product Management, Engineering, Document Control, IT, Marketing, Sales, Licensing) and within the MDM team.
MS office application experience required (PowerPoint, Excel, Word, Outlook)
Previous work with Products, Licensing, Assets, Master Data Management is a plus
AA degree or equivalent experience preferred.
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