Service Coordinator

2 weeks ago

Michigan City, United States Atlas Copco Full time

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

The Role

Support the VTS Field Service and Service Sales teams by scheduling field service repairs of vacuum equipment, providing regular updates to the Field Service Manager and BLM.

  • You will administer the forward planning of all open orders, ensuring that the service department requirements are met in a timely and efficient manner.
  • You will support the VTS Field Service Manager and set the Field Service Engineers work schedules in order to maximize efficiency and minimize work in progress.
  • You will ensure orders are correctly allocated and released to the FSE before the visit date.
  • You will ensure all parts are available and in the FSE's storage location or customer site prior to visit.
  • You will liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
  • You will enter and maintain all orders, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities and other tools.
  • You will regularly liaise with the Business Development Manager, Field Service Manager, FSEs, internal departments and other Service Centers to expedite customer requests.
  • You will regularly liaise with the Business Development Manager and Field Service Manager in order to highlight and resolve any operational / planning problems in an effective and efficient manner.
  • You will collate information from the FSEs in order to accurately record and maintain customer records and information.
  • You will maintain open service issues log and support weekly review of the log during online meetings.
  • You will undertake ad-hoc project work as and when required.
What we expect of you?
  • High school diploma, some college preferred.
  • Minimum of 2 years relevant service coordination and/or dispatch experience.
  • Strong knowledge of CRM systems, but SAP or C4C preferred
  • Excellent planning capabilities, with a focus on continuous improvement
  • Great empathy and internal/ external customer focus and commitment
  • Good business understanding and cost consciousness
  • Proficiency in Microsoft Office, including Word and Excel
What you can expect from us?
  • A friendly, family-like atmosphere
  • Plenty of opportunities to grow and develop
  • A culture known for respectful interaction, ethical behavior and integrity
  • Potential to see your ideas realized and to make an impact
  • New challenges and new things to learn every day
  • Access to global job opportunities, as part of the Atlas Copco Group
  • An excellent remuneration package including short-term incentive plans
  • We offer a holistic benefits package including health insurance and paid leave

#LI-Onsite

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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