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Patient Services Specialist

3 months ago

Bradenton, United States GenesisCare Full time

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Patient Services Specialist

Bradenton, FL

Do Your Life's Best Work

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

What you'll do:

Customer Service

• Monitoring and reacting to patient feedback

• Monitoring the flow of patients and directing as appropriate

• Answering and attending to all telephone calls in a timely manner

• Responding to queries in accordance with the privacy policy

• Having a breadth of service knowledge to respond to patient queries

• Providing support to Physicians and other internal customers, as required

• Assist with patient questions regarding billing and insurance payments

• Maintenance and improvement of the patients' waiting room

• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization

• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols

Maintaining the Integrity of Patient Records

• Scheduling Physician appointments with regard to availability & appropriate timeframes

• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit

• Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments

• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details

• Ensuring all documentation and correspondence required for the consultations appointment is registered

• Creating referring doctor records as required

• Following up on referrals

• Document management

You are required to work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes.

• Adhere to the policies and procedures as documented in the work instruction manual and as directed

• Contribute to team development through contributing in team huddles, participating in team problem solving, supporting Center Leads and Physicians with ad hoc tasks, etc.

• General administrative and patient support duties, e.g. document management, report generation

What's in it for you:

  • Own your development, learn every day and be part of GenesisCare's rapid growth
  • Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential
  • Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
  • A rewarding purpose-led organisation that provides positive outcomes to patients everyday
  • The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments & heart disease
  • Fast paced, high performing & agile working culture with lots of change due to our rapid growth
  • All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
  • Learn and grow with our award-winning development programs
  • Free access to thousands of LinkedIn training courses.


About GenesisCare:

An integrated oncology network in Florida and North Carolina providing care for more than 115,000 patients annually, GenesisCare offers community-based cancer care at convenient, freestanding locations. The company's purpose is to redefine the care experience by improving patient outcomes, access, and care delivery. With advanced technology and innovative treatment options, our skilled physicians and support staff offer comprehensive and coordinated care in radiation oncology, medical oncology, hematology, urology, diagnostics, ENT and surgical oncology. For more information, visit genesiscare.com/us.

GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion.

Please be vigilant of online scams impersonating GenesisCare. Please note that we will only contact qualified applicants via an official GenesisCare email account ending in genesiscare.com or via an official Workday email ending in Workday.com.

GenesisCare is an Equal Opportunity Employer.