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Lead Weekday SOC Operator

4 months ago

Durham, United States Strata Solar Full time

About Us Strata Clean Energy is a leading developer, EPC, and service provider for utility-scale solar and storage systems in the United States. We control and self-perform all processes from our nationwide solar and storage developments, to construction, O&M, and Asset Management. Our employees are empowered to drive our business in a collaborative, creative, and passion-driven environment that fosters long-term professional growth. There is a lot to learn at Strata, but we’re here to help you give your best and have a good time doing it. At Strata, you’re part of something big. We’re leading the industry in sustainable energy careers. We are driving innovation to make a difference for our customers, our employees, and our planet. Join us in powering the future. Overview Summary: The Lead Weekday Operator of Strata’s Security Operations Center (SOC) is tasked with employing best practices to identify, analyze, and manage all incidents that may impact Strata Clean Energy, the brand, or employees. The ideal candidate will be a proficient problem solver, possess critical thinking skills, and demonstrate attention to detail. Weekday shifts will be overnight in Strata’s Durham, NC headquarters. This role is a primary operator position for monitoring the company’s electronic surveillance systems that cover numerous large-scale construction projects and energy production sites; it entails effectively communicating incident-related information to leadership using established protocols. The SOC Lead Weekday Operator will perform all duties within the SOC and be responsible for monitoring cameras and alarms, dispatching calls via telephone and radio, operating access control technology, along with providing general assistance where needed. The SOC Operator will support the headquarters security team and field security staff in preparing for, responding to, and recovering from both crisis and non-crisis incidents. Responsibilities Essential Duties and Responsibilities: • Manage and virtually respond appropriately to routine and emergency calls by performing notifications and dispatches of activated alarms and designated incidents, such as life-safety incidents (medical, safety, natural disasters, etc.) and events requiring the services of ERT, police, firefighters, and EMS personnel • Maintain daily activity log including records of communications and events, dispatching, tracking, and notification of persons visiting remote sites • Promptly notify and submit reports to the security team regarding incident reports related to crimes, injuries, activated alarms, etc. • Perform routine system checks to ensure all-access control, CCTV, and other security systems are working properly • Evaluate external incidents that may impact Strata employees or offices and escalate accordingly to security management • Use best practices to communicate and disseminate information to security management and key partners using established protocol and communication channels • Effectively manage and resolve sensitive situations while maintaining confidentiality and information security practices; such sensitive information may include by is not limited to personal employee issues, investigations, public relations incidents, or emergency personnel contact information • Recommend improvements and guidance to security management Supervisory Responsibilities: • The Lead Weekday SOC Operator will lead and assist in the training of weekend and/or part-time SOC Operators in all aspects of SOC routines Qualifications Education and/or Work Experience Requirements: • High school diploma or equivalent required • Comfortable with high-tech work environment and ongoing learning of new tools and innovations • Excellent customer service skills and organizational and time-management ability • Strong written and verbal communication skills; ability to read, write, and speak clearly in English • Proficient in Microsoft Office Suite • As a condition of employment, employee must successfully complete a background investigation and a post-offer, preemployment drug test • Ability to multitask, stay calm, and give direction in a fast-paced and, at times, stressful work environment and effectively prioritize tasks • Flexibility to work all shifts and willingness to assist the team with overtime, when needed • Must possess a solid employment history that demonstrates dependability • Ability to analyze problems, identify causes, and implement results-oriented solutions • Ability to work independently while also being a team player Preferred Skills, but not necessary:• Associate’s degree or 2+ years of equivalent work experience in the military, law enforcement, government, or corporatesecurity• Prior experience in a security operations center or similar is highly preferred• Experience with security systems including alarm monitoring, electronic access control, and CCTV• Supervisory experience, ideally in a security role Note: Current NC Guard Card is NOT required for this security position Physical Requirements/Work Environment: Work is completed 100% in Strata’s Durham, North Carolina headquarters.Weekday shifts will be overnight shifts and hours may fluctuate based upon seasonal daylight and construction deadlines. This is anovernight sole/lone operator position and breaks and relief periods must be coordinated. Must comply with all safety standards and procedures. Job LocationsUS-NC-Durham Job ID 2024-2788 of Openings 2 Category Security and Facililties Type Regular Full-Time