Customer Experience Specialist

2 weeks ago

Rosemont, United States The LaSalle Group Full time

LaSalle Network has partnered with a leader in the waste and recycling industry, and they are seeking a Customer Experience Specialist. As a Customer Experience Specialist, you are part of a team supporting and serving their customers and clients through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick-thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to their users through phone, email, and chat support.

Customer Experience Specialist Responsibilities:

  • Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
  • Strive for first-contact resolution with each interaction
  • Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
  • Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization
  • Work with team leaders to identify opportunities to improve processes, products, and services
  • Update customer information in the system during and after each correspondence
  • Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings
  • Become proficient with client programs and develop product knowledge
  • Record and verify names, addresses, purchases, and reactions of prospective customers
  • Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary
  • Participate in learning opportunities for process improvements, time management, and technology skills
  • Follow company policies and procedures
  • Special Projects and other duties as needed
Customer Experience Specialist Qualifications:
  • High School Diploma or GED
  • Previous Call Center experience preferred
  • Naturally positive, helpful, and courteous attitude
  • Willingness to assist with client's needs
  • Demonstrable patience and attentiveness in all communication and interactions
  • Comfortable working in a fast-paced and very active group environment
  • Able and willing to work cooperatively with team members to build a strong sense of camaraderie and teamwork
  • Self-motivated to provide top notch customer service
  • Exceptional verbal and written communication skills
  • Detail-oriented with strong organizational skills
  • Ability to think critically and creatively to proactively and independently solve problems
  • General math skills
  • Maintain a positive and professional attitude and outlook with customers and coworkers
  • Adhere to attendance and scheduling policies
  • Excellent Microsoft Word / Excel / Outlook Software Skills

If the role of Customer Experience Specialist interests you, please apply today. We look forward to reviewing your application.

Thank you,

Kaylyn Nagle

Project Manager

LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.

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