Customer Experience Specialist

3 weeks ago

Rosemont, United States The LaSalle Network Inc Full time

LaSalle Network has partnered with a leader in the waste and recycling industry, and they are seeking a

Customer Experience Specialist . As a Customer Experience Specialist ,you are part of a team supporting and serving their customers and clients through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick-thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to their users through phone, email, and chat support. Customer Experience Specialist Responsibilities: Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience Strive for first-contact resolution with each interaction Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization Work with team leaders to identify opportunities to improve processes, products, and services Update customer information in the system during and after each correspondence Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings Become proficient with client programs and develop product knowledge Record and verify names, addresses, purchases, and reactions of prospective customers Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary Participate in learning opportunities for process improvements, time management, and technology skills Follow company policies and procedures Special Projects and other duties as needed Customer Experience Specialist Qualifications: High School Diploma or GED Previous Call Center experience preferred Naturally positive, helpful, and courteous attitude Willingness to assist with client’s needs Demonstrable patience and attentiveness in all communication and interactions Comfortable working in a fast-paced and very active group environment Able and willing to work cooperatively with team members to build a strong sense of camaraderie and teamwork Self-motivated to provide top notch customer service Exceptional verbal and written communication skills Detail-oriented with strong organizational skills Ability to think critically and creatively to proactively and independently solve problems Maintain a positive and professional attitude and outlook with customers and coworkers Adhere to attendance and scheduling policies Excellent Microsoft Word / Excel / Outlook Software Skills If the role of

Customer Experience Specialist

interests you, please apply today. We look forward to reviewing your application. Thank you, Project Manager LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over twodecades, LaSalle has helped organizations hire faster and connect top talent with opportunities, fromentry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative,Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and ExecutiveSearch. LaSalle offers staffing and recruiting solutions to companies of all sizes and across allindustries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture,revenue and industry-based awards from major publications and having its company experts regularlycontribute insights on retention strategies, hiring trends and hiring challenges, and more to nationalnews outlets. Does the following describe you? Positive attitude, excellent communication skills, dedicated to customer service, strong work ethic and likes to have fun at work. If so, we have a customer service opportunity for you Our client, a consumer product organization located in Mount Prospect, IL, is... Apply Now LaSalle Network is currently working with one of our clients, a leading healthcare solutions company, to hire a Remote Record Retrieval Specialist. This organization is looking to expand its team as they are seeing rapid growth Remote Record Retrieval Specialist Responsibilities: Contact provider... Apply Now LaSalle Network has partnered with a client who is looking to hire a Bilingual Call Center Representative to join their growing team in the Covington, Louisiana area Our client is seeking motivated individuals with a drive to exceed goals and create a top-notch customer service experience.... Apply Now LaSalle Network has teamed up with a large consumer gift company to build out their seasonal team. Our client, located near Woodridge, IL, is looking to hire Second Shift Customer Service Representatives to join the team. The Customer Service team assists customers with inbound phone calls,... Apply Now LaSalle Network is currently hiring for a remote Escalations Associate with one of our clients, a leading healthcare solutions company. This organization is looking to expand its team as they are seeing rapid growth Escalations Associate Responsibilities: Manage high priority provider offices and... Apply Now

#J-18808-Ljbffr

  • Customer Experience Specialist

    3 days ago

    Rosemont, United States Lakeshore Recycling Systems, LLC Full time

    **The Company** LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS thrives on the passion...

  • Specialist, Customer Experience

    1 week ago

    Rosemont, United States Lakeshore Recycling Systems, LLC Full time

    **The Company** LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS thrives on the passion...

  • Customer Support Specialist

    4 weeks ago

    Rosemont, United States JB Executives Full time

    Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Support Specialist position might be what you are looking for! JB Executives is a small, but mighty marketing and...

  • Customer Contact Account Specialist

    3 weeks ago

    Rosemont, United States Wintrust Financial Full time

    Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank...

  • Credit Fraud Specialist

    5 days ago

    Rosemont, United States IndoMinds Solutions Full time

    Title: Credit Fraud Specialist Type: Contract to hire Pay Rate: $24-28/hour Location: Rosemont IL Hybrid role with 2-3 days/week in the office **Job Description**: **Verafin experience is a plus** A fraud specialist is responsible for tracking and monitoring illegal transactions on customers' financial accounts without the authorization of the account...

  • Customer Delight Representative

    2 weeks ago

    Rosemont, United States Feldco Factory Direct Full time

    **Customer Delight Representative** **Hours**: - **_Employees in this role will be trained for the first 2 weeks on the following shift:_** - Monday through Friday from 8:30am to 4:30pm. - **_After the conclusion of training, the hours for this position will be:_** - Monday through Thursday & Saturday: 11:30am - 8pm. - Friday: 10:30am - 7pm. - Saturdays...

  • Collections Specialist

    2 weeks ago

    Rosemont, United States Brilliant Financial Staffing - IL Full time

    Job DescriptionJob DescriptionBrilliant Financial Staffing has been engaged in a search for a Collections Specialist for our client located in Rosemont, IL. Our client is a well-established manufacturing organization who specializes in audiovisual display. The Collections Specialist will be hired on a contract to hire basis and be working alongside a team of...

  • Collections Specialist

    2 weeks ago

    Rosemont, United States Brilliant Financial Staffing - IL Full time

    Job DescriptionJob DescriptionBrilliant Financial Staffing has been engaged in a search for a Collections Specialist for our client located in Rosemont, IL. Our client is a well-established manufacturing organization who specializes in audiovisual display. The Collections Specialist will be hired on a contract to hire basis and be working alongside a team of...

  • Customer Delight Representative

    1 day ago

    Rosemont, United States Feldco Factory Direct Full time

    **Customer Delight Representative: Part-Time** **Hours**: - **_Employees in this role will be required to work at least 20+ hours per week._** **Key Responsibilities**: As a Customer Delight Representative at Feldco, you'll be engaging directly with customers over the phone. Your role is hands-on and requires clear, concise communication not only with...

  • Product Specialist

    4 weeks ago

    Rosemont, United States Batory Foods Full time

    At Batory Foods, we encourage our team to Bring YOU, Every Day because true success starts with the ability to be yourself and letting your unique talents shine. Since 1979, the heart of our success has been our people. The Friedman family established a legacy of generosity, warmth, and respect. And with core values like Invest in Relationships and Be...

  • Digital Customer Support Specialist

    3 days ago

    Rosemont, United States Wintrust Financial Full time

    Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank...

  • Marketing Specialist, Lead Generation and Customer Onboarding

    3 weeks ago

    Rosemont, United States American Academy of Orthopaedic Surgeons Full time

    You have a knack for finding and engaging new customers and members, using your knowledge of marketing and acquisition. You enjoy identifying, engaging, and nurturing members. You are excited to onboard new customers and ensure their satisfaction and retention. You have a creative and analytical mindset. You are self-motivated and have a results-oriented...

  • Marketing Specialist, Lead Generation and Customer Onboarding

    2 weeks ago

    Rosemont, United States American Academy of Orthopaedic Surgeons Full time

    You have a knack for finding and engaging new customers and members, using your knowledge of marketing and acquisition. You enjoy identifying, engaging, and nurturing members. You are excited to onboard new customers and ensure their satisfaction and retention. You have a creative and analytical mindset. You are self-motivated and have a results-oriented...

  • Call Center Customer Delight Representative

    1 day ago

    Rosemont, United States Feldco Windows, Siding & Doors Full time

    **Customer Delight Representative: Part-Time** **Hours**: - _**Employees in this role will be required to work at least 20+ hours per week.**_ **Key Responsibilities**: As a Customer Delight Representative at Feldco, you'll be engaging directly with customers over the phone. Your role is hands-on and requires clear, concise communication not only with...

  • Ocean Export Customer Service Representative

    2 weeks ago

    Rosemont, United States Karl Gross Logistics (USA), Inc. Full time

    Company Description The Karl Gross group is an international freight forwarding and logistics service provider. Our roots go back to 1876 when Karl Gross was founded close to Bremen, Germany. Nowadays, Karl Gross is active and present in many countries of the world and provides freight forwarding and logistics services according to the corporate motto...

  • Call Center Customer Service Representative

    3 weeks ago

    Rosemont, United States Feldco Windows, Siding and Doors Full time

    **Customer Delight Representative Job Description** **Hours**: - Mon Thru Fri from 8am to 5pm - **After the conclusion of training, the hours for this position will be adjusted to one of the following Shifts**:_ - Mon thru Friday 8am - 4:30pm - Mon thru Friday 9:30am - 6pm - Mon thru Friday 7:30am - 4pm - Saturdays will be occasionally necessary for this...

  • Customer Delight Representative

    4 weeks ago

    Rosemont, United States Feldco Full time

    Customer Delight Representative Hours: Employees in this role will be trained for their 1st two weeks on the following Shift: Mon Thru Fri from 8:30am to 4:30pm After the conclusion of training, the hours for this position will be: Monday thru Thursday & Saturday: 11:30am - 8pm Fri: 10:30am - 7pm Saturdays will be occasionally...

  • Customer Delight Representative

    4 weeks ago

    Rosemont, United States Feldco Full time

    Customer Delight Representative Hours: Employees in this role will be trained for the first 2 weeks on the following shift: Monday through Friday from 8:30am to 4:30pm. After the conclusion of training, the hours for this position will be: Monday through Thursday & Saturday: 11:30am - 8pm. Friday: 10:30am - 7pm. Saturdays will be...

  • Customer Delight Representative

    4 weeks ago

    Rosemont, United States Feldco Full time

    Customer Delight Representative   Job Description Hours: Employees in this role will be trained for their 1st two weeks on the following Shift: Mon Thru Fri from 8am to 5pm After the conclusion of training, the hours for this position will be adjusted to one of the following Shifts: Monday thru Thursday & Saturday: 7:30am - 4pm Monday thru...

  • Customer Delight Representative

    2 weeks ago

    Rosemont, United States Feldco Full time

    Customer Delight Representative Hours: Employees in this role will be trained for the first 2 weeks on the following shift: Monday through Friday from 8:30am to 4:30pm. After the conclusion of training, the hours for this position will be: Monday through Thursday & Saturday: 11:30am - 8pm. Friday: 10:30am - 7pm. Saturdays will be...