Desktop Support Engineer

5 months ago

Bothell, United States Omni Inclusive Full time

Top Skills:
• Good technical knowledge and previous desktop support experience
• Strong analytical and problem-solving skills for technical issues
• Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.
• IDF Experience
• Office365 Experience
• Experience working in a large corporate environment preferred

The Specialist IT Site Services is responsible for IT Site Support activities. As part of this role, you will take part in daily operational support activities along with augmented support technicians, additionally providing guidance and leadership to ensure a smooth execution of service delivery. The role will report to the regional Site Services Delivery Manager (SDM). The successful candidate will have a relentless passion for customer service and technology and a strong focus to deliver exceptional IT Support to our workforce within our process framework.

Key Responsibilities
• Responsible for delivering a user centric IT Concierge experience.
• Responsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey.
• Provide direction and coordinate with Site Support staff in alignment with the SDM.
• Active participation in ticket-based site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)
• Responsible for accurate inventory of all supported assets in stock
• Coordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM
• Support the SDM with specific project related tasks as well as bringing relevant topics to the SDM's attention.
• Provide smart hands support to include rack and stack activities, patching, and network troubleshooting.
• Ensuring data rooms are kept secure, clean, and orderly as per Client policies and guidelines on a consistent basis.
• Contribute to improve the end-to-end customer journey via Continuous Service Improvement and process optimization.
• Contribute to knowledge management as an author or reviewer as necessary.
• Help identify to and with the SDM, areas for improvement through learning the business and its needs.
• Participate in out of hours on call rosters as required
Qualifications & Experience
• Good technical knowledge and previous technical support experience
• Strong analytical and problem-solving skills for technical issues
• Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.
• Supporting a qualified environment such a Manufacturing Facility and experience in supporting regulatory audits/inspections.
• Ability to work collaboratively with colleagues, augmented staff, and third-party vendors.
• Ability to work in a fast paced, dynamic environment balancing demand.

  • Desktop Support Engineer

    4 weeks ago

    bothell, United States Excis Compliance Full time

    About the Company:Join our dynamic team at Excis Compliance Ltd. as an L2 Desktop Support Engineer, working at the state-of-the-art facility of one of the world’s leading healthcare technology innovators. You’ll be at the heart of breakthrough advancements, ensuring seamless IT operations by resolving hardware, software, and networking issues. This is an...

  • Desktop Support Engineer

    1 month ago

    Bothell, United States Excis Compliance Full time

    About the Company:Join our dynamic team at Excis Compliance Ltd. as an L2 Desktop Support Engineer, working at the state-of-the-art facility of one of the world’s leading healthcare technology innovators. You’ll be at the heart of breakthrough advancements, ensuring seamless IT operations by resolving hardware, software, and networking issues. This is an...

  • Desktop Engineer

    1 month ago

    Bothell, United States Insight Global Full time

    Must be comfortable working onsite 5 days a week in Bothell, WA. Required Skills & ExperienceExperience as a Senior Desktop Support EngineerExperience doing a migration from legacy systems (Win7, XP) to Win10 on PCs and workstationsExperience doing Windows 10 imaging on work stations, tablets and laptopsJob DescriptionDay to Day:Our client recently acquired...

  • Desktop Engineer

    4 weeks ago

    bothell, United States Insight Global Full time

    Must be comfortable working onsite 5 days a week in Bothell, WA. Required Skills & ExperienceExperience as a Senior Desktop Support EngineerExperience doing a migration from legacy systems (Win7, XP) to Win10 on PCs and workstationsExperience doing Windows 10 imaging on work stations, tablets and laptopsJob DescriptionDay to Day:Our client recently acquired...

  • Desktop Engineer

    1 month ago

    bothell, United States Insight Global Full time

    Must be comfortable working onsite 5 days a week in Bothell, WA. Required Skills & ExperienceExperience as a Senior Desktop Support EngineerExperience doing a migration from legacy systems (Win7, XP) to Win10 on PCs and workstationsExperience doing Windows 10 imaging on work stations, tablets and laptopsJob DescriptionDay to Day:Our client recently acquired...

  • Desktop Engineer

    3 weeks ago

    Bothell, United States Insight Global Full time

    Must be comfortable working onsite 5 days a week in Bothell, WA.pay range depending on relevant experience: $35hr-40hrRequired Skills & ExperienceExperience as a Senior Desktop Support EngineerExperience doing a migration from legacy systems (Win7, XP) to Win10 on PCs and workstationsExperience doing Windows 10 imaging on work stations, tablets and...

  • Desktop Engineer

    3 weeks ago

    bothell, United States Insight Global Full time

    Must be comfortable working onsite 5 days a week in Bothell, WA.pay range depending on relevant experience: $35hr-40hrRequired Skills & ExperienceExperience as a Senior Desktop Support EngineerExperience doing a migration from legacy systems (Win7, XP) to Win10 on PCs and workstationsExperience doing Windows 10 imaging on work stations, tablets and...

  • Desktop Engineer

    3 weeks ago

    bothell, United States Insight Global Full time

    Must be comfortable working onsite 5 days a week in Bothell, WA.pay range depending on relevant experience: $35hr-40hrRequired Skills & ExperienceExperience as a Senior Desktop Support EngineerExperience doing a migration from legacy systems (Win7, XP) to Win10 on PCs and workstationsExperience doing Windows 10 imaging on work stations, tablets and...

  • Desktop Support Specialist

    4 weeks ago

    Bothell, Washington, United States Excis Compliance Full time

    About Excis Compliance:We are seeking a highly skilled Desktop Support Engineer to join our dynamic team at Excis Compliance Ltd. This is an exciting opportunity for a hands-on professional who enjoys problem-solving and delivering top-tier customer support in a fast-paced environment.About the Role:As a Desktop Support Engineer, you will be responsible for...

  • Senior Desktop Support Specialist

    4 weeks ago

    Bothell, Washington, United States Insight Global Full time

    Are you a seasoned Desktop Support Engineer looking for a new challenge? We have an exciting opportunity for a Senior Desktop Support Specialist to join our team at Insight Global.Key Responsibilities:• Lead the migration and upgrade of PC and workstations in 3 Biotech labs to our company's standards• Collaborate with the lead to develop and implement a...

  • Desktop Support Engineer

    4 weeks ago

    Bothell, Washington, United States Futran Solutions Full time

    Job Title: Desktop Support SpecialistLocation: Futran SolutionsJob SummaryFutran Solutions is seeking a skilled Desktop Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers, ensuring their systems and equipment are running smoothly and efficiently.Key...

  • Desktop Support Specialist

    1 month ago

    Bothell, United States Futran Solutions Full time

    Job Title: Desktop Support Specialist Location: Bothell, WA 98021 (Day one Onsite)ResponsibilitiesAssists in investigating and resolving complex installations and maintenance matters of significance.Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality...

  • Desktop Support Specialist

    4 weeks ago

    bothell, United States Futran Solutions Full time

    Job Title: Desktop Support Specialist Location: Bothell, WA 98021 (Day one Onsite)ResponsibilitiesAssists in investigating and resolving complex installations and maintenance matters of significance.Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality...

  • Desktop Support Specialist

    4 weeks ago

    bothell, United States Futran Solutions Full time

    Job Title: Desktop Support Specialist Location: Bothell, WA 98021 (Day one Onsite)ResponsibilitiesAssists in investigating and resolving complex installations and maintenance matters of significance.Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality...

  • IT Support Specialist

    3 weeks ago

    Bothell, Washington, United States Excis Compliance Full time

    About Excis Compliance:We are seeking a skilled Desktop Technical Support Professional to join our team at Excis Compliance Ltd. This exciting opportunity is for a hands-on professional who enjoys problem-solving and delivering top-tier customer support in a fast-paced environment.About the Role:As a Desktop Technical Support Professional, you will be at the...

  • Desktop Support Specialist

    3 weeks ago

    Bothell, Washington, United States Omni Inclusive Full time

    Key Responsibilities:    Deliver a user-centric IT experience by providing top-notch technical support and guidance to ensure a smooth execution of service delivery.    Manage site support ticket queues, focusing on maximizing the value of the end-to-end customer journey.    Collaborate with site support staff, providing direction and...

  • Brake Fix Engineer L2 USA

    4 weeks ago

    Bothell, Washington, United States Excis Compliance ltd Full time

    Job SummaryWe are seeking a highly skilled Brake Fix Engineer L2 USA to join our team at Excis Compliance Ltd. as an onsite specialist. This is an exciting opportunity for a hands-on professional who enjoys problem-solving and delivering top-tier customer support in a fast-paced environment.Key ResponsibilitiesAddress user tickets related to hardware,...

  • Brake Fix Engineer L2 USA

    4 weeks ago

    Bothell, Washington, United States Excis Compliance ltd Full time

    About the RoleExcis Compliance Ltd. is seeking a skilled Brake Fix Engineer L2 to join our dynamic team at a state-of-the-art facility. As a key member of our IT operations team, you will play a crucial role in ensuring seamless IT operations by resolving hardware, software, and networking issues.Key ResponsibilitiesAddress user tickets related to hardware,...

  • Brake Fix Engineer L2 USA

    1 month ago

    Bothell, United States Excis Compliance ltd Full time

    L2 Dedicated Onsite Brake Fix Engineer Bothell WALocation: Bothell WA USAStart Date: ASAPTarget Onboarding Date: November 15 2024Salary: $30 per hour (Gross Monthly: $4800 $5600)About the Role:Join our dynamic team at Excis Compliance Ltd. as an L2 Dedicated Onsite Brake Fix Engineer working at the stateoftheart facility of one of the world s...

  • Brake Fix Engineer L2 USA

    3 weeks ago

    Bothell, United States Excis Compliance ltd Full time

    L2 Dedicated Onsite Brake Fix Engineer Bothell WALocation: Bothell WA USAStart Date: ASAPTarget Onboarding Date: November 15 2024Salary: $30 per hour (Gross Monthly: $4800 $5600)About the Role:Join our dynamic team at Excis Compliance Ltd. as an L2 Dedicated Onsite Brake Fix Engineer working at the stateoftheart facility of one of the world s...