Lead IT Analyst/ServiceNow Adminstrator

2 weeks ago

Holland, United States JR Automation Full time

Description

JR Automation is seeking a Lead IT Analyst to be a key member of our Information and Communication Technology (ICT) team. In this role you'll provide industry leading analysis and services covering all aspects of JR Automation's IT environment. Based in Holland, MI, this role reports directly to the Director of ICT Services and has a strong emphasis on Project Management and ServiceNow Administration experience is required.

What You'll Do:

  • Project Management responsibilities

  • ServiceNow Administration experience is required

  • Manage and maintain all ICT related documentation (Policies, Procedures, Contracts, etc.)

  • Provide Audit support (HITCO, JSOX, etc.) to the ICT team.

  • Data analysis and reporting utilizing available tools (Power BI, ServiceDesk Analytics, etc.)

  • Backup support for Licensing / Contract Management, CAPEX requests, Inventory / Asset Management

  • Assist in the creation and analysis of functional specifications for technology systems and working closely with stakeholders to understand their requirements.

  • Collaborate with process owners, developers, and others in the ICT Team to design and implement efficient systems to meet both business and technical needs.

  • Skills in designing, reporting, and documenting implementations, and solutions.

  • Develop new IT methods and solutions for the business.

  • Analyze current IT systems, architectures, policies, and procedures in efforts to increase efficiency.

  • Continuous improvement of all things related to the JR ICT department.

  • Train clients on the updated policies and procedures.

Note: This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities.

What You'll Bring:

  • Bachelor's Degree in Computer Science, Business Information Systems, Information Technology, or a related field, preferred. Professional experience and other degrees, education, and/or certifications will be considered.

  • 5+ years of related work experience in an IT and/or Manufacturing environment.

  • Solid experience with ServiceNow Administration is required

  • Project Management experience

  • Ability to work both independently and with distributed team structures.

  • Knowledge of ITIL, NIST 800 (HITCO), SOX / J-SOX preferred.

  • Excellent report writing (PowerBI/ SQL Reporting) and communication skills.

  • Knowledge of IT industry best practices and experience with both hardware and software systems.

  • Excellent interpersonal and presentation skills.

  • Willingness to learn and/or expand knowledge with Power BI and ServiceNow Analytics and Management.

Company Overview

At JR Automation, A Hitachi Group Company, we discover potential, reimagine limits, and advance industry. When faced with a problem, we find a solution. Together, we push what's possible to automate for tomorrow.

Join our team of 2,000+ at one of our 20+ facilities around the world and be a part of the most experienced team of advanced automation integrators.

Fueled by Possible.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at JR Automation, please send the nature of request and contact information to jrcareers@jrautomation.com. Queries other than accommodation requests will not be responded to.

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