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Customer Service Intern

2 months ago

Westminster, United States RBC Bearings Full time

POSITION SUMMARY

Part to Full time paid Internship position within our Customer Service Department will contribute to maintaining the highest level of customer service with our customers. A Customer Service Intern must have excellent communication skills and will need to interact with customers, our Field Sales Representatives, Product Management and with various departments within the facility. Customer Service Intern is responsible for assisting with fulfillment of customers' needs with respect to order entry, order statuses and handling any issues arising in the process.

RESPONSIBILITIES

Accurate data entry and electronic filing of orders and other customer service documents

Review purchase orders for accuracy via our contract review process

Maintain and reconcile customer orders which will help to avoid returns

Keep abreast of order status and provide customers with status updates including past due orders and provide Open Orders Report (OOR)

Must be aware of our Quality Objectives and Policies

Must have, or learn, a certain level of product knowledge to help support customers

Must be able to access and navigate customer portals

JOB REQUIREMENTS

General knowledge of how customer service works within a manufacturing environment

MS Office skills (Word, Excel, Outlook)

AS400 computer skills a plus

Must be detail oriented and follow issues through to completion

Must have excellent communication skills (both verbal and written)

Ability to troubleshoot

Ability to keep customers satisfied while maintaining company guidelines

EDUCATION AND EXPERIENCE

High School Diploma or GED Required

Must be enrolled in an Administrative Office Technology Associate’s degree program

1-3 years Customer Service Experience in manufacturing environment a plus

RBC Bearings is an Equal Opportunity Employer.